How to contact Paramount UK?

[JackyJacquard]

I know the US forums have a thread listing contact details. We…do not.

Anyway I ordered the Transformers 6-movie 4K set from an eBay seller. Sealed. Turns up with an alarming looking scratch in the centre of Revenge of the Fallen (I believe this is one of the most important parts?), and odd marks on Bumblebee. I asked the seller like “hey do you have your original receipts could you ask for a replacement?”. No, but they’ll accept a return request. But I’d rather save all that if its possible to get to Paramount directly and ask.

I attached a photo in case I’m completely wrong about where scratches matter most, but the primary purpose of this thread is to get contact details if possible.

[benricci]

Just return it to the seller and move on with your life. Paramount is unlikely to involve themselves in replacing questionable discs you bought off eBay.

Did you try actually playing the movies first? There might not even be any real damage.

[The Apocalypse]

I believe the email is phe_customerservice@paramount.com

[JackyJacquard]

Originally Posted by benricci

Did you try actually playing the movies first? There might not even be any real damage.

I’ve watched Revenge of the Fallen with the commentary track and all seems fine.

But given how many people complain of unreliable 4Ks and what-not, seems foolish to start out with one pre-damaged

[Deadend45]

Originally Posted by JackyJacquard

I’ve watched Revenge of the Fallen with the commentary track and all seems fine.

But given how many people complain of unreliable 4Ks and what-not, seems foolish to start out with one pre-damaged

Pretty much only The ones with Grey Market players complain about 'unreliable 4Ks'. All my UHDs have played correctly with my authorized dealer sold player.

[benricci]

Originally Posted by JackyJacquard

I’ve watched Revenge of the Fallen with the commentary track and all seems fine.

But given how many people complain of unreliable 4Ks and what-not, seems foolish to start out with one pre-damaged

"Pre-damaged"? The disc either plays or it doesn't. If there's no actual damage, which you can easily confirm by simply watching the movie, then what's the actual issue here?

Sometimes y'all are far too paranoid and anxious for your own good. Life's too short to be so worried all the time about potential future issues that may never actually come to fruition.

Again, if the disc is *actually* damaged just return it and move on with your life. There's aren't rare items, you can replace it with another copy as soon as today, if you fancy.

[Telemachus]

Find the prime minister of Paramount

[RossyG]

Full marks to Jacky for acting honestly though. I know a couple of sneaky types who would have ordered a new set from Amazon, pretended it arrived damaged, and returned the old one.

And I know Amazon is an awful company that treats its staff poorly, but that would still be dishonest.

[Eibon]

Originally Posted by RossyG

Full marks to Jacky for acting honestly though. I know a couple of sneaky types who would have ordered a new set from Amazon, pretended it arrived damaged, and returned the old one.

And I know Amazon is an awful company that treats its staff poorly, but that would still be dishonest.

Yes, it's easy to justify cheating Amazon but you know; some people hold themselves to a higher standard.

@Jacky - that minor scratch looks nowhere near the data area and as confirmed by you, should not affect playback ever.

[JackyJacquard]

Originally Posted by RossyG

Full marks to Jacky for acting honestly though. I know a couple of sneaky types who would have ordered a new set from Amazon, pretended it arrived damaged, and returned the old one.

And I know Amazon is an awful company that treats its staff poorly, but that would still be dishonest.

Didn’t occur to me as I literally don’t have enough money in my account to buy that in the first place haha

Originally Posted by Eibon

Yes, it's easy to justify cheating Amazon but you know; some people hold themselves to a higher standard.

@Jacky - that minor scratch looks nowhere near the data area and as confirmed by you, should not affect playback ever.

Oh really? I thought the centre stuff was important? Cause you can see an extra ring when its a triple-layer disc for example

[chip75]

Originally Posted by JackyJacquard

Oh really? I thought the centre stuff was important? Cause you can see an extra ring when its a triple-layer disc for example

That close to the centre should be alright, when it's on the data section it can become an issue.

[JackyJacquard]

Originally Posted by chip75

That close to the centre should be alright, when it's on the data section it can become an issue.

Oh ok, so its the mirrored bit that’s important?

[chip75]

Originally Posted by JackyJacquard

Oh ok, so its the mirrored bit that’s important?

Basically, from a few millimetres from the outer edge to just before the layer ID code rings is data. Of course cracks to the inner ring can be a concern, but scratches should be fine. You might even be able to repair a crack.

[Geoff D]

Yup, there's no data until you get past the rings. A scratch there is of no consequence.