Question about Zavvi.com - Blu-ray Forum

MEHEARTJC · 11-12-2013, 08:45 PM

Does this website not ship to the US or something? I've tried twice to order a steel from their website. They accept my order, but a few days later, I get a cancellation email with no explanation for the cancellation. I've tried two different valid CC's.

Even more irritating, they completely delete my registered account so I have to start all over. Guess they don't want my business.

wjasoncul · 11-12-2013, 09:32 PM

To answer your question, Yes they do ship to US. I've gotten close to 50 SteelBooks from them. Can't understand why you would be having problems and I don't know of a good phone number you can call.

I think they are on Facebook and Twitter, if you use those. You could try to reach out to them that way and see if they can figure out what's going on

Sorry you've been having problems.

Cahleb · 11-12-2013, 11:50 PM

Quote:

Originally Posted by MEHEARTJC

Does this website not ship to the US or something? I've tried twice to order a steel from their website. They accept my order, but a few days later, I get a cancellation email with no explanation for the cancellation. I've tried two different valid CC's.

Even more irritating, they completely delete my registered account so I have to start all over. Guess they don't want my business.

It's because YOUHEARTJC

nothingtogein · 11-13-2013, 12:52 PM

I just placed my 1st order with them a few weeks ago and had no problems.

MEHEARTJC · 11-14-2013, 08:50 PM

Well I posted on their facebook, and one of their reps emailed me this:

I am sorry to let you know that we are currently unable to ship your order to you as the information provided has not met with our security requirements.

I am sorry for any inconvenience caused at this time.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

David

When I pressed for more information about the security requirements, they said that info was confidential. WTF, is this like some kind of elite buyer's club or something? Really annoyed at this company.

smeemi · 08-08-2018, 07:30 AM

Quote:

Originally Posted by MEHEARTJC

Well I posted on their facebook, and one of their reps emailed me this:

I am sorry to let you know that we are currently unable to ship your order to you as the information provided has not met with our security requirements.

I am sorry for any inconvenience caused at this time.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

David

When I pressed for more information about the security requirements, they said that info was confidential. WTF, is this like some kind of elite buyer's club or something? Really annoyed at this company.

This is exactly the issue i'm having at the moment.

TheLaughingMann · 08-08-2018, 04:52 PM

I've ordered a few times from them. Various things, various prices.

I've used my credit card with them and Paypal, had no issues.

What payment method were you using? You also may want to consider if your financial institution (bank? credit card company?) needs approval for you to order with a specific company. When I ordered a region-free Blu-Ray player a couple of years ago, my credit card company had me contact them to verify myself and add this business to their list of approved businesses. The transaction went through without issue and I got what I needed.

filmlover22 · 11-06-2018, 11:39 AM

I was about to place an order with Zavvi, and they are going to charge me US State tax!! When did this happen? A UK based company is charging US customers US state tax?

It really takes the bite out of their sales.. With $5 S&H + sales tax, I would have to buy a lot of movies heavily discounted to make it worth my while...

Brian81 · 12-27-2020, 07:30 PM

Did Zavvi combine the UK and US websites, or at least the ordering aspect? I ask because I had a UK account for a long time but last year I registered at the US website, and placed a couple orders there. Orders from the opposite website and account didn't appear. But now it all seems to show up in each.

?

DVD Josh · 12-28-2020, 12:32 AM

They are horrid. Six weeks since supposed shipping date and no Dawn of the Dead to be found. They did not even bother responding to my credit card challenge. I'm done ordering from them. This is just the last in a long line of problems with them for me.

11-12-2013, 08:45 PM	#1
MEHEARTJC Expert Member Member since:Aug 2009 Timezone GMT: 0	Question about Zavvi.com Does this website not ship to the US or something? I've tried twice to order a steel from their website. They accept my order, but a few days later, I get a cancellation email with no explanation for the cancellation. I've tried two different valid CC's. Even more irritating, they completely delete my registered account so I have to start all over. Guess they don't want my business.

11-12-2013, 09:32 PM	#2
wjasoncul Blu-ray Count Top contributor Member since:Jun 2010 Location:MS(the state, not the lady), USA 4K collection:1266 Blu-ray collection:6256 DVD collection:126 Digital collection:1892 iTunes collection:29 Trading Score:248 Timezone GMT: -6	To answer your question, Yes they do ship to US. I've gotten close to 50 SteelBooks from them. Can't understand why you would be having problems and I don't know of a good phone number you can call. I think they are on Facebook and Twitter, if you use those. You could try to reach out to them that way and see if they can figure out what's going on Sorry you've been having problems.

11-13-2013, 12:52 PM	#4
nothingtogein Expert Member Member since:Oct 2010 4K collection:65 Blu-ray collection:531 Timezone GMT: -5	I just placed my 1st order with them a few weeks ago and had no problems.

11-14-2013, 08:50 PM	#5
MEHEARTJC Expert Member Member since:Aug 2009 Timezone GMT: 0	Well I posted on their facebook, and one of their reps emailed me this: I am sorry to let you know that we are currently unable to ship your order to you as the information provided has not met with our security requirements. I am sorry for any inconvenience caused at this time. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Kind regards, David When I pressed for more information about the security requirements, they said that info was confidential. WTF, is this like some kind of elite buyer's club or something? Really annoyed at this company.

08-08-2018, 04:52 PM	#7
TheLaughingMann Blu-ray Ninja Member since:Jan 2015 Location:Delaware 4K collection:32 Blu-ray collection:1961 DVD collection:172 Blu-ray reviews:17 Trading Score:25 Timezone GMT: -5	I've ordered a few times from them. Various things, various prices. I've used my credit card with them and Paypal, had no issues. What payment method were you using? You also may want to consider if your financial institution (bank? credit card company?) needs approval for you to order with a specific company. When I ordered a region-free Blu-Ray player a couple of years ago, my credit card company had me contact them to verify myself and add this business to their list of approved businesses. The transaction went through without issue and I got what I needed.

11-06-2018, 11:39 AM	#8
filmlover22 Blu-ray Ninja Member since:Jun 2013 Location:USA Blu-ray collection:5 Trading Score:1 Timezone GMT: -5	I was about to place an order with Zavvi, and they are going to charge me US State tax!! When did this happen? A UK based company is charging US customers US state tax? It really takes the bite out of their sales.. With $5 S&H + sales tax, I would have to buy a lot of movies heavily discounted to make it worth my while...

12-27-2020, 07:30 PM	#9
Brian81 Blu-ray Champion Member since:Mar 2011 Trading Score:4 Timezone GMT: -5	Did Zavvi combine the UK and US websites, or at least the ordering aspect? I ask because I had a UK account for a long time but last year I registered at the US website, and placed a couple orders there. Orders from the opposite website and account didn't appear. But now it all seems to show up in each. ?

12-28-2020, 12:32 AM	#10
DVD Josh Blu-ray Samurai Member since:Jan 2019 4K collection:222 Blu-ray collection:933 DVD collection:229 MA collection:16 Digital collection:373 Trading Score:90 Timezone GMT: -5	They are horrid. Six weeks since supposed shipping date and no Dawn of the Dead to be found. They did not even bother responding to my credit card challenge. I'm done ordering from them. This is just the last in a long line of problems with them for me.

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