library issues - Blu-ray Forum

Grim Reaper · 06-13-2020, 10:44 PM

Zivouhr · 06-14-2020, 12:49 AM

That's weird. Do you still have access to your games in the main horizontal list? And in the library list? When did it start?

Derb · 06-14-2020, 01:16 AM

Been there.

Thankfully all your games/apps are available in PS Store.

A temporary fix is to Restore Game Licences.

Grim Reaper · 06-14-2020, 02:51 PM

This is the first time I had this issue.

Quote:

Originally Posted by Zivouhr

That's weird. Do you still have access to your games in the main horizontal list? And in the library list? When did it start?

Everything is there. I just noticed it yesterday.

Quote:

Originally Posted by Derb

Been there.

Thankfully all your games/apps are available in PS Store.

A temporary fix is to Restore Game Licences.

I'll give that a try.

An error has occurred.
(CE-33946-5)

Mr. Chaverria · 06-14-2020, 03:15 PM

CE-33946-5

Internet connection error
There was a problem connecting to the PlayStation Network. The network connection has timed out during the PSN sign-in process. Step 1: PSN may be temporarily unavailable or under maintenance. You can check the status of the PSN here . Step 2: Perform an Internet connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm you can connect to the network. Step 3: If you're still unable to connect, try resetting your local network connection by powering off your modem and/or router and waiting 5 minutes before turning it back on. Step 4: If this hasn't helped, you may need to update your router's firmware. Please contact your router manufacturer or Internet Service Provider ("ISP") for assistance if required. If you're still experiencing difficulties, please try again later as the server may be experiencing high traffic.

Derb · 06-15-2020, 12:36 AM

https://forum.blu-ray.com/showpost.p...&postcount=690

Like I said been there.

Hope this helps.

Grim Reaper · 06-15-2020, 02:18 AM

It's all back to normal now.

Derb · 06-15-2020, 05:46 AM

Quote:

Originally Posted by Grim Reaper

It's all back to normal now.

Cool.

Did you do anything to fix it?

Ask cuz, same deal with me. Next time I turned on my System same issues came back. Wasn’t until I did the steps in that link that fixed the issue for good.

Grim Reaper · 06-15-2020, 01:32 PM

I did what you suggested.

startrekmaniac · 06-16-2020, 05:28 AM

Im having the same issue. I can't restore my licenses. It's either an issue with my account or a bug in the latest os update. Every time I try to restore my licenses I get ce-33946-5. I have tried everything to fix it, rebuilt the database, intalitalized the console, reformated the hard drive, and unplugged my router. Just to be on sure I tried to restore my licenses on 2 other ps4 that I own and I got the error code. I should mention that I make a second account and when I restore my licenses on that account it works just fine. Also when this bug started I logged myself out of my account via the psn website. After doing that it did work for a day and everything else for some reason it started working again but it's not now. I am able to connect to the store and update/buy games. Although the store is running really slow. When I make a purchase it takes a couple of minutes for the password box to popup and a couple of minutes to make a purchase As I said I'm guessing its a problem with the OS. I have seen other people report the same problem. Oh and anyone is wondering I have contacted psn customer support multiple times and they were no help like usual. Everyone I talked to kept telling me it's a hardware problem and someone from support is going to have to call me! Any help you could give me would be appreciated. Here's hoping this doesn't carry over to the PS5. With my luck it probably will or I the console will be bad.

06-13-2020, 10:44 PM	#1
Grim Reaper Blu-ray Duke Top contributor Member since:Jun 2006 Location:Let Me In! 4K collection:499 Blu-ray collection:2022 DVD collection:25 Trading Score:13	library issues

06-14-2020, 12:49 AM	#2
Zivouhr Blu-ray Grand Duke Member since:Dec 2011 Location:USA 4K collection:3 Blu-ray collection:127	That's weird. Do you still have access to your games in the main horizontal list? And in the library list? When did it start?

06-14-2020, 01:16 AM	#3
Derb Blu-ray Prince Top contributor Member since:Sep 2008 Location:Vancouver, B.C. Home Theater Gallery:11 4K collection:46 Blu-ray collection:3278 DVD collection:4 MA collection:3 Digital collection:7 iTunes collection:1 Blu-ray reviews:2 Trading Score:51	Been there. Thankfully all your games/apps are available in PS Store. A temporary fix is to Restore Game Licences.

06-14-2020, 03:15 PM	#5
Mr. Chaverria Blu-ray Ninja Member since:Jan 2013 Location:Spring, Texas 4K collection:374 Blu-ray collection:2524	CE-33946-5 Internet connection error There was a problem connecting to the PlayStation Network. The network connection has timed out during the PSN sign-in process. Step 1: PSN may be temporarily unavailable or under maintenance. You can check the status of the PSN here . Step 2: Perform an Internet connection test by going to [Settings] > [Network] > [Test Internet Connection] to confirm you can connect to the network. Step 3: If you're still unable to connect, try resetting your local network connection by powering off your modem and/or router and waiting 5 minutes before turning it back on. Step 4: If this hasn't helped, you may need to update your router's firmware. Please contact your router manufacturer or Internet Service Provider ("ISP") for assistance if required. If you're still experiencing difficulties, please try again later as the server may be experiencing high traffic.

06-15-2020, 12:36 AM	#6
Derb Blu-ray Prince Top contributor Member since:Sep 2008 Location:Vancouver, B.C. Home Theater Gallery:11 4K collection:46 Blu-ray collection:3278 DVD collection:4 MA collection:3 Digital collection:7 iTunes collection:1 Blu-ray reviews:2 Trading Score:51	https://forum.blu-ray.com/showpost.p...&postcount=690 Like I said been there. Hope this helps.

06-15-2020, 02:18 AM	#7
Grim Reaper Blu-ray Duke Top contributor Member since:Jun 2006 Location:Let Me In! 4K collection:499 Blu-ray collection:2022 DVD collection:25 Trading Score:13	It's all back to normal now.

06-15-2020, 01:32 PM	#9
Grim Reaper Blu-ray Duke Top contributor Member since:Jun 2006 Location:Let Me In! 4K collection:499 Blu-ray collection:2022 DVD collection:25 Trading Score:13	I did what you suggested.

06-16-2020, 05:28 AM	#10
startrekmaniac New Member Member since:Jun 2020	Im having the same issue. I can't restore my licenses. It's either an issue with my account or a bug in the latest os update. Every time I try to restore my licenses I get ce-33946-5. I have tried everything to fix it, rebuilt the database, intalitalized the console, reformated the hard drive, and unplugged my router. Just to be on sure I tried to restore my licenses on 2 other ps4 that I own and I got the error code. I should mention that I make a second account and when I restore my licenses on that account it works just fine. Also when this bug started I logged myself out of my account via the psn website. After doing that it did work for a day and everything else for some reason it started working again but it's not now. I am able to connect to the store and update/buy games. Although the store is running really slow. When I make a purchase it takes a couple of minutes for the password box to popup and a couple of minutes to make a purchase As I said I'm guessing its a problem with the OS. I have seen other people report the same problem. Oh and anyone is wondering I have contacted psn customer support multiple times and they were no help like usual. Everyone I talked to kept telling me it's a hardware problem and someone from support is going to have to call me! Any help you could give me would be appreciated. Here's hoping this doesn't carry over to the PS5. With my luck it probably will or I the console will be bad.

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