I just got off the phone with Sony

[nycomet]

Originally Posted by monkyman

V2.0 firmware upgrade is available for the BDS-S300. It is for the Java application. It is not listed on the website yet, but if you call 1-866-909-7669, they will mail you the disc. You may want to check your version first, mine has 2.0, but they are sending it out any way. Not sure what that is about.

I just called Sony to request firmware update v2.0 for my BDP-S300. A friendly and seemingly knowledgeable Sony rep advised me that there is no 2.0 firmware update the BDP-S300. My unit has firmware update 3.70. Can anyone confirm that there is a 2.0 firmware update for the BDP-S300? Sony says 3.70 is the current firmware update.

While on the phone with Sony, the rep asked me if I was experiencing any issues with my BDP-S300. I advised the rep that since purchasing and installing the BDP-S300 (it was a holiday gift), two standard DVDs and three Blu-ray disc movies have frozen during playback. I advised that the only way to unfreeze the player is to do a power reboot.

The Sony rep asked the condition of my DVDs and Blu-rays (as well as whether the Blu-rays were newer releases or older ones - she was checking if some of the movies that froze up were Java-heavy). My discs are all clean in near-mint condition. The blu-rays that froze-up range from older to newer releases (Kingdom of Heaven - 3:10 to Yuma)

The Sony rep concluded that since standard DVDs have frozen up on the player, the unit must be defective. The rep asked me to ship the unit to the Sony Service Center in Mount Pleasant, PA. I would pay for shipping the player to Sony. There will be no other fees.

Sony will run diagnostics on the unit and make any repairs if needed. In the even the unit cannot be repaired, Sony will replace it.

What hurls is that the entire process can take between two and three weeks - plus shipping transit time. That is a long time to be without my blu-ray player. I am hooked on Blur-ay movies. It will be very unpleasant to go back to watching standard DVDs (even on a Sony upconvert DVD player).

I have no choice but to send my unit off for repair.

Hmmmm. Maybe I should buy another blu-ray player (or a Playstation 3).

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