Hisense Soundbar Issue

[Surge92]

I have a Hisense AX3120G 3.1.2 soundbar that I bought in January. I should make it clear that I'm very happy with it, particularly given that I finally have a soundbar where eARC works without a hitch with my Hisense 55U8G, and I can finally take some advantage of Dolby Atmos and DTS:X. My problem (and it's not a deal-breaker by any means) is that although video and audio are perfectly in sync when watching streamed content and movies on blu-ray or 4K UHD, for some reason the audio for disc special features content, like interviews, is always a second behind. Like I said, it's not the end of the world, but it does bug me a little. Is there a solution for this? Are there any settings I have to change? Any suggestions would be appreciated.

[BrokenGlass41]

Originally Posted by Surge92

I have a Hisense AX3120G 3.1.2 soundbar that I bought in January. I should make it clear that I'm very happy with it, particularly given that I finally have a soundbar where eARC works without a hitch with my Hisense 55U8G, and I can finally take some advantage of Dolby Atmos and DTS:X. My problem (and it's not a deal-breaker by any means) is that although video and audio are perfectly in sync when watching streamed content and movies on blu-ray or 4K UHD, for some reason the audio for disc special features content, like interviews, is always a second behind. Like I said, it's not the end of the world, but it does bug me a little. Is there a solution for this? Are there any settings I have to change? Any suggestions would be appreciated.

Are you running the player’s output through the soundbar and into the TV, or plugging the player and soundbar into the TV separately? There’s a Soundbar Support Group thread on here, so you might get answers there as well.

[Surge92]

Originally Posted by BrokenGlass41

Are you running the player’s output through the soundbar and into the TV, or plugging the player and soundbar into the TV separately? There’s a Soundbar Support Group thread on here, so you might get answers there as well.

Separately. The player is connected directly to the TV, and the TV is connected to the soundbar via eARC.

[BrokenGlass41]

Originally Posted by Surge92

Separately. The player is connected directly to the TV, and the TV is connected to the soundbar via eARC.

If the soundbar has two HDMI ports, trying running the player’s output through the bar, and running a cable out to the TV. That might fix the sync issues. I have the same model with rear speakers and it’s worked perfectly that way.