Sony Playstation Customer Service

[davidPS3]

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

[Ice2Dragon]

Originally Posted by davidPS3

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

Bravo. Now you can enjoy army of two on thursday ! and rocketman axis of evil

[Invincible0427]

and MLB THE SHOW 08

[jq71586]

And Lost Planet...

*snicker*

[iNCREDiPiNOY]

I'm glad that Sony CS is much better service than Micro$hiet.

[york weir]

Sucks your unit only lasted a few months though. What happened?

[davidPS3]

They told me the hard drive died after walking me thru the system check. I know it is really rare for a PS3 failure, but to have a new one at my door in a weeks time, can't complain.

[nycomet]

Originally Posted by york weir

Sucks your unit only lasted a few months though. What happened?

You didn't put an HD-DVD in there by mistake, now - did ya?

Jus kiddin.

[Rovic]

Originally Posted by davidPS3

I wanted to relate a pretty amazing story about Sony.

One of my PS3's just died last week Wednesday. Called customer service, they walked me thru on to confirm that the console was in fact dead. Got my service number and was told that my UPS box was on the way to send the unit in to be replaced (got the unit in November). Well, they over-nighted the box to me. I took the box then to the UPS store on friday morning. Just got confirmation from UPS and Sony that my new unit is being delivered tomorrow (Thursday). That is just over a week turn-around!

That is customer service!!

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

[Luis_A51]

Originally Posted by Rovic

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

When my first ps3 gave me issues, I didnt have my receipt either. All I had was a debit card statement. I highlighted the transaction, and thats all they needed. They wont get overly strict about the sum either, im sure they'll assume any amount above the price will be due to games/accessories.

[plee]

Originally Posted by Rovic

I was wondering what type of things you have to send in with the ps3 along. Sorry i mine just died last night, i'm getting the box shipped to me already by sony, but i can't find the receipt. I do have my credit card post though, it doesn't specifically say i bought the ps3, but there is a charge there along with the generic hdmi cable...so i'm wondering what if thats going to pose a problem....i would appreciate any input on this....thanks in advance.

They will send you a box with instructions. But it's basically, package the PS3 with the controller and cables(network/video) and a copy of the receipt (I think the credit card statement will work just make sure you highlight it).