A question on controller warranty and PS3 - Blu-ray Forum

WriteSimply · 03-17-2008, 08:21 AM

Okay, here's the situation.

My PS3 controller has gone wacky. Specifically the L3 (analog left stick) is buggy in that when I push to go forward, it stutters. In RFOM, I have to press in and move forward to get a consistent move forward. Also in RFOM if I want to change grenades, sometimes I press the Down button on the D-Pad and the grenade will change but the map will also pop up; the map pop-up button is Left on the D-Pad.

Basically I got the grenade-map button intermittent problem since I got the PS3 but the L3 problem is more severe. The question is: does SCEA cover controller for 1 year? The controller is what came with the system which was purchased less than 1 year ago.

fuad

reiella · 03-17-2008, 11:29 AM

They should, but that said, I don't know how their policy works in Malaysia. Call and find out

.

WriteSimply · 03-17-2008, 05:40 PM

After being put on hold for a LONG time, the tech support guy said that SCEA doesn't cover it because it's out of warranty in my stipulated country. Initially he gave me a lame ass reason that this is due to the power supply issue - which I refute to his face - but then said that since it's used outside of the US, I'm SOL.

I wish Sony Malaysia would bloody hurry up and launch the PS3 here.

So sometime this week, I'll open up the SixAxiS and see what's what. And then in April, rock with the DS3.

fuad

WriteSimply · 03-18-2008, 05:07 AM

Here's an update. No, I'm still out of warranty.

When I took apart the SixAxis, which was work in itself, I could see nothing that was out of place. The analog stick electronic component itself looked fine. Since there was wear on the stick, and I believe most gamers have that telltale neck-o-grind on their sticks, I thought maybe it's just dust. So I puff some air no the hinges and the component, put it back together and ta-dah! It worked again!

While I'm still out of warranty, there is something to be said about wear and tear and dust build-up inside the controller itself. So if the analog sticks are slow to respond, it could just need a bit of cleaning.

fuad

03-17-2008, 08:21 AM	#1
WriteSimply Blu-ray Ninja Member since:Sep 2006 Location:Kuala Lumpur, Malaysia	A question on controller warranty and PS3 Okay, here's the situation. My PS3 controller has gone wacky. Specifically the L3 (analog left stick) is buggy in that when I push to go forward, it stutters. In RFOM, I have to press in and move forward to get a consistent move forward. Also in RFOM if I want to change grenades, sometimes I press the Down button on the D-Pad and the grenade will change but the map will also pop up; the map pop-up button is Left on the D-Pad. Basically I got the grenade-map button intermittent problem since I got the PS3 but the L3 problem is more severe. The question is: does SCEA cover controller for 1 year? The controller is what came with the system which was purchased less than 1 year ago. fuad

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03-17-2008, 11:29 AM	#2
reiella Blu-ray Guru Member since:Dec 2006 Home Theater Gallery:1 Blu-ray collection:237 DVD collection:1	They should, but that said, I don't know how their policy works in Malaysia. Call and find out .

03-17-2008, 05:40 PM	#3
WriteSimply Blu-ray Ninja Member since:Sep 2006 Location:Kuala Lumpur, Malaysia	After being put on hold for a LONG time, the tech support guy said that SCEA doesn't cover it because it's out of warranty in my stipulated country. Initially he gave me a lame ass reason that this is due to the power supply issue - which I refute to his face - but then said that since it's used outside of the US, I'm SOL. I wish Sony Malaysia would bloody hurry up and launch the PS3 here. So sometime this week, I'll open up the SixAxiS and see what's what. And then in April, rock with the DS3. fuad

03-18-2008, 05:07 AM	#4
WriteSimply Blu-ray Ninja Member since:Sep 2006 Location:Kuala Lumpur, Malaysia	Here's an update. No, I'm still out of warranty. When I took apart the SixAxis, which was work in itself, I could see nothing that was out of place. The analog stick electronic component itself looked fine. Since there was wear on the stick, and I believe most gamers have that telltale neck-o-grind on their sticks, I thought maybe it's just dust. So I puff some air no the hinges and the component, put it back together and ta-dah! It worked again! While I'm still out of warranty, there is something to be said about wear and tear and dust build-up inside the controller itself. So if the analog sticks are slow to respond, it could just need a bit of cleaning. fuad

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