BD-1200 very unhappy please read

[Rodine]

I have had a BD-1200 blue ray player for some time now... i have had nothing but problems with it. some blu ray disc's it wont even play. I have done a successful software update 2 times before in the past. Tonight i tried to watch the new indiana jones on blu ray.. it lost signal and i had to restart the player on 2 different occasions. So i decided to check to see if there was a software update available. which there was. i downloaded it and burned it to a dvd/r disc... i put it into the player and it confirmed the update and came to the compare versions screen... at the top of the screen it said to remove the disc from the tray.. since the tray had opened at this point i removed the disc.. then pushed enter.. the tray then closed.. and the player sat for 45 min saying CD/up on the display. nothing was happening. so i shut the power off and turned it back on thinking the directions had to be wrong.. the updated software was on the disc.. why would it tell me to take it out before i had even installed the software on the player.. well now it is a paperweight. it turns on says hello.. but will do nothing else.. the tray will not open.. it will not do anything..

Does anyone have any suggestions? I followed the update proceedure to a T.. i feel that the procedure has to be wrong.. it makes no sense to take the disc out before the player has been updated. I really hope i just did not get screwed out of $250

thanks in advance.