Dell Charging Customers for American-based support

[Sussudio]

From CNET, here's a quote from the story:

I never thought I'd be writing this, but Dell (yes, Dell), is charging customers a monthly fee to have access to its United States-based customer service representatives.

The Washington Post reported on Thursday that the PC maker is charging customers with a Dell account $12.95 per month to have access to an American agent or $99 per year for customers who buy a new PC from the company.

Those who don't pay the sum will be contacting center agents in India or the Philippines. But before you start your bellyaching, Dell is sweetening the pot: wait times are guaranteed to be 2 or fewer minutes!

Full: http://news.cnet.com/8301-13506_3-10121992-17.html

What do you think? Logical or ludicrous on Dell's part?

[jkwest]

dude...nice lame thread title...American based support does not equal English-speaking...lol..

other countries do speak it, I promise...go out and explore the world..its quite beautiful!!

[Sussudio]

Originally Posted by jkwest

dude...nice lame thread title...American based support does not equal English-speaking...lol..

other countries do speak it, I promise...go out and explore the world..its quite beautiful!!

oh god, that was a big typo.....i definitely meant american based support thanks for bringing it up.

[dk3dknight]

Originally Posted by jkwest

dude...nice lame thread title...American based support does not equal English-speaking...lol..

other countries do speak it, I promise...go out and explore the world..its quite beautiful!!

Thats a lie the world is ugly

This is sad but my company has larger things to be upset with them, and personally there lies are starting to catch up to them.

[york weir]

I don't know what I think about this. I absolutely hate outsourcing so it's nice to have an option but the cost seems quite high.

[DetroitSportsFan]

Originally Posted by jkwest

dude...nice lame thread title...American based support does not equal English-speaking...lol..

other countries do speak it, I promise...go out and explore the world..its quite beautiful!!

They may speak it, but sometimes their accent is so thick, you still can't understand what they're saying.

And any company charging for customer service is BS.

[Marquoz]

I'd almost spend the money if I bought a Dell for that. I've had so many calls overseas for tech support that I end up hanging up on because I can't understand a word the other person is saying.

[dk3dknight]

Originally Posted by Marquoz

I'd almost spend the money if I bought a Dell for that. I've had so many calls overseas for tech support that I end up hanging up on because I can't understand a word the other person is saying.

Why don't they outsource there management and CEO to India...
They could save a bundle...

[Roland1919]

Fine I'll pay the money as long as I'm not talking to TIM who not "really" Tim...know what I mean...