Zune 30gb lockup

[blubullet]

I turned on my 30gb zune this morning, and it froze on the loading screen. It wouldn't respond to any of the reset button combinations, so a quick search on the net was in order. It turns out that this seems to be a widespread problem that started occurring today. So if any of you planned on pumping some New Year's Eve tunes on your 30's, you may want to hold off. Looks like its y2k only a few years late

[groovyone]

I was just reading about this. Crazy glitch with the newest firmware or something. Sucks for those with this model.

[aramis109]

Yeah, there was a thread that just got locked in the portable music section. Basically, I think that those that are affected (like me) will be perfectly fine tomorrow once the New Year comes.

Honestly, this is the first problem I've had with this device. Adding new features, games and a new GUI have all been really nice additions to something that I got for about 3 bucks a gig last year. I would still recommend the Zune if someone asks about a player.

[xtop]

what a strange glitch. lets hope they figure it out

[aramis109]

Originally Posted by xtop

what a strange glitch. lets hope they figure it out

Apparently it's the odd year- being that it's one day and one second longer, and the fact that it started supposedly exactly at midnight this morning.

[assydingo]

on the bright side, I've heard zune software is better now... I don't own one, my friend does =]

[DC_Street]

Originally Posted by aramis109

Yeah, there was a thread that just got locked in the portable music section. Basically, I think that those that are affected (like me) will be perfectly fine tomorrow once the New Year comes.

Honestly, this is the first problem I've had with this device. Adding new features, games and a new GUI have all been really nice additions to something that I got for about 3 bucks a gig last year. I would still recommend the Zune if someone asks about a player.

same here, first problem I have had with my Zune and I got it for $80 refurbished about two years ago and it has worked like a charm! I'm almost kind of hoping that there will be no fix for it and Microsoft sends out a voucher for $150 credit toward a new one so I can get a 120gb model

[ground chuck]

no problems w/ my i-touch.

[DC_Street]

Originally Posted by ground chuck

no problems w/ my i-touch myself.

I bet not

[mikejet]

Happening a lot it seems: http://it.slashdot.org/article.pl?no.../12/31/1428254

It's all probably the first step of Bill's plan.

[xtop]

Originally Posted by ground chuck

no problems w/ my i-touch.

the last thread got closed for this very reason. this isn't a "mine is better than yours" thread

[blitz6speed]

My zune and everyone elses i know are all toast. Congrats microsoft on another awesome device. My 4th 360 im on and now my zune is dead along with my buddies who called me at 5am to let me know his was broken lol. MS really needs to get out of the hardware game completely, they plain suck at it.

[Forrestandjen07]

LMAO a wide spread glitch on the last day of the year?


Turns on my Zune 80 gig



Still works

[bhampton]

Another large scale MS product failure.
No one could be surprized by this.
I'm glad I avoid MS products.
I understand they have enough money so I stopped giving them mine years ago.

-Brian

[blubullet]

Microsoft's reply posted on zune.net

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected?
All 30GB devices are potentially affected.

Q: Will you update the firmware before the next leap year (2012)?
Yes.

Matt Akers
Zune Product Team

So by 7am est tommorrow, hopefully these will be working again.

[STARSCREAM]

Another great Microsoft glitch.

[DrinkMore]

Thank god it wasn't a car. Lol.

[Uniquely]

Originally Posted by bhampton

Another large scale MS product failure.
No one could be surprized by this.
I'm glad I avoid MS products.
I understand they have enough money so I stopped giving them mine years ago.

-Brian

"OMG...... I can't use my Zune for 24 hours"

<falls to knees... shakes fists in air>

"DAMMMMM you Microsoft!"

[DrinkMore]

Originally Posted by robinandtami

"OMG...... I can't use my Zune for 24 hours"

<falls to knees... shakes fists in air>

"DAMMMMM you Microsoft!"

I have to agree with the first quote. It's unacceptable for any device to just quit working for 24 hours because of a glitch. Imagine if that was the entire ATM network, your car or something you needed for your daily life. I am pretty sure you would not be just going - oh well, I can wait 24 hours.

It's this sort of mentality that has become a standard way of life for many people. They just ACCEPT things that should NOT be accepted. It's - unacceptable on any level.

You buy a product - it works, period. If it fails or quits, it is replaced as long as said product is covered. If your product fails because of a bug and the answer to the problem is just wait it out - BS. A firmware or update needs to be issued ASAP. If not, some type of compensation needs to be given. Period.

[xtop]

Originally Posted by robinandtami

"OMG...... I can't use my Zune for 24 hours"

<falls to knees... shakes fists in air>

"DAMMMMM you Microsoft!"

i gotta say, i dont see the big deal here. lord knows if it was the ipod that was down for a day it'd be something steve did on purpose. but because its the zune. ZOMG M$ SUCKZORZ!

btw..why was there no thread when a firmware update was bricking zunes?