Frozen Zune problem solved [Official from Microsoft]]

[Djnx]

My Zune 30 is frozen. What should I do?

Follow these steps:

Disconnect your Zune from USB and AC power sources.
Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!



My Zune 30 has been working fine today. Should I be worried?

Nope, your Zune is fine and will continue to work as long as you do not connect it to your computer before noon GMT on January 1, 2009 (7 a.m. Eastern or 4 a.m. Pacific time).

Note: If you connect your player to a computer before noon GMT on January 1, 2009, you'll experience the freeze mentioned above—even if that computer does not have the Zune software installed. If this happens, follow the above steps.



What if I have rights-managed (DRM) content on my Zune?

Most likely, rights-managed content will not be affected by this issue. However, it's a good idea to sync your Zune with your computer once the freeze has been resolved, just to make sure your usage rights are up to date.



What if I took advice from the forums and reset my Zune by disconnecting the battery?

This is a bad idea and we do not recommend opening your Zune by yourself (for one thing, doing so will void your warranty). However, if you've already opened it, do one of the following:

Wait 24 hours from the time that you reset the Zune and then sync with your computer to refresh the usage rights; or
Delete the player's content using the Zune software (go to Settings, Device, Sync Options, Erase All Content), then re-sync it from your collection.

I can't recommend a product that can suffer from such as STUPID bug, obviously I'm keeping my Zune, but when I buy a new portable player, it won't be a Zune.

[Seablazer]

Originally Posted by Djnx

I can't recommend a product that can suffer from such as STUPID bug, obviously I'm keeping my Zune, but when I buy a new portable player, it won't be a Zune.

I wouldn't let something this small cause you not to buy another Zune..

I used to be an Ipod fanboy, but not since I got my Zune..

The Zune Marketplace with the Zune Pass is the best thing currently going. Being able to get any songs I want is something I can't give up... If I had to pay for each song I downloaded from the Zune Marketplace, I'd currently be up to $15,000 in downloads in 8 months...

Plus, since this only affected 1st Gen. 30GB models, and only for 24 hours, it's being played up more than is necessary.

[Sith]

The ipod kills the Zune every day...The new ones or the iphone have a bigger
screen and better infrastructure....

Two people at my works Zunes went down yesterday, good to know they'll
be back up soon...

[fighthefutureofhd]

the two zunes i have have worked much better than any ipod i had. i like zune far more. but that doesn't mean that i hate the ipod. i just think the ipod has its share of flaws as well and people shouldn't gloss over it.

[xtop]

Well, here's an interesting twist to this story. That mysterious and completely enraging "Zune bug" that cropped up on the final day of 2008 may not have been restricted to Microsoft PMPs. A much smaller cadre of Toshiba Gigabeat users reportedly experienced similar issues, and some even noted that the whole "discharge and re-date" rigmarole fixed their unit right up as well. Upon further investigation, it seems that the issue may actually reside in the Freescale MC13783 processor, which -- coincidentally enough -- is used in the Zune 30 and a few of Toshiba's alternatives. We suppose it's a little late to ask, but did any non-Zune owners experience similar issues just prior to the dawn of '09? Or were you too busy, um, partying like it was 1999?

http://www.engadget.com/2009/01/03/y...freescale-bug/