shipping worries - Blu-ray Forum

lghaze42 · 01-10-2009, 11:03 AM

I just found out that my new plasma that I am getting from j&r is going to be "opened" before I receive it.I was told not to worry that it is new and factory fresh.The reason for opening it was to add extra packing for shipping.This worries me because how do I know it is really "new"...anyone ever had this happen?...worried they might scratch it by putting in additional packing.

UK_fan_05 · 01-10-2009, 12:54 PM

I would be more worried about it being a refurb or just used instead of a scratch being put on it. The only thing I have purchased from them are my Polk RM 6750's that I won't get until Monday. Maybe someone on here has purchased a television from them.

Jbald87 · 01-10-2009, 02:03 PM

From what Ive heard from the local radio shop guys in my little town is that somewhere in/on the electronic it has to state it was refurbed, if you have a local electrical store that does repairs or anything ask them if there are ways of telling that if something is refurbed or used, they might ask you if you have used it. Ive been told the light bulb in some HDTV's is the thing that gives it away. But that's what Ive heard, so don't take my word for it.

jdlivestrong · 01-10-2009, 03:57 PM

Though I haven't bought a TV from J&R...I have bought my last 2 receivers and JBL speakers from them and I was very pleased with their service! I'd buy from them again.

Bizdady · 01-10-2009, 04:48 PM

Thats odd, my Panasonic came in its own box. That box was already padded and very sturdy. I think most big items are styrofoamed well enough as to handle the freight shipping.

lghaze42 · 01-10-2009, 05:58 PM

Quote:

Originally Posted by Bizdady

Thats odd, my Panasonic came in its own box. That box was already padded and very sturdy. I think most big items are styrofoamed well enough as to handle the freight shipping.

did you get your set from j&r??...I agree with you...if it can make it from the factory to them in it's own box then it should make it from ny to wv..

Bizdady · 01-10-2009, 06:00 PM

Quote:

Originally Posted by lghaze42

did you get your set from j&r??...I agree with you...if it can make it from the factory to them in it's own box then it should make it from ny to wv..

6ave.com

lghaze42 · 01-10-2009, 08:37 PM

Quote:

Originally Posted by Bizdady

6ave.com

It is supposed to arrive between 12-4 pm Wednesday.They said they put bubble wrap in the box for extra protection.You can bet I am going to be going over it with a tooth and comb....

BluRayNick · 01-10-2009, 09:42 PM

Is there a warranty on it? I would have just bought it at HHGREGG!

lghaze42 · 01-10-2009, 09:59 PM

yes...it has a warrany because it is supposed to be new.I just don't like getting a box that has been opened.

brett_day · 01-10-2009, 10:02 PM

maybe they have had an incident recently that has forced them to change their shipping procedures?? maybe they were having too many tv's returned due to damage caused by shipping?

i bet a phone call to them to ask why they are doing this will solve the problem, just tell them your concerns and i am sure they will tell you.

lghaze42 · 01-10-2009, 10:07 PM

Quote:

Originally Posted by brett_day

maybe they have had an incident recently that has forced them to change their shipping procedures?? maybe they were having too many tv's returned due to damage caused by shipping?

i bet a phone call to them to ask why they are doing this will solve the problem, just tell them your concerns and i am sure they will tell you.

I was thinking that might be why they are doing it....I tried to reach my salesman but he has returned my call yet...maybe I will call them again.

brett_day · 01-10-2009, 10:12 PM

Quote:

Originally Posted by lghaze42

I was thinking that might be why they are doing it....I tried to reach my salesman but he has returned my call yet...maybe I will call them again.

it would be more than their moneys worth to rip their consumers off by send them a refurb unit when purchased as new...lawsuit anyone? if it is a refurb, by law there has to be a re manufactured sticker on it, so have a close look around the unit

I am sure though they are just taking extra precaution with the shipping. After all i am sure it costs them a small fortune to keep forking out the return shipping fee for every tv they have to have shipped back to them because it was damaged in transit

My_Two_Cents · 01-10-2009, 10:30 PM

Just inspect it thuroughly. They are a pretty reputable outfit. You might want to search the net for the code to the service menu and then check the number of hours on the set as soon as you get it. If >0, they sold you a refurbed unit.

Hammie · 01-10-2009, 10:40 PM

I've had two Pannys delivered with smashed inner screeens. An 800u to me and an 80u to my in-laws. One was purchased directly from Panasonic and the other was purchased by a locally owned electronics store in two different states.

lghaze42 · 01-10-2009, 10:47 PM

Quote:

Originally Posted by louhamilton

I've had two Pannys delivered with smashed inner screeens. An 800u to me and an 80u to my in-laws. One was purchased directly from Panasonic and the other was purchased by a locally owned electronics store in two different states.

Maybe they are just being caucious...my dealer in roanoke said they received two 9 grand pioneers and the boxes looked fine.They signed for them and both had busted screens...I guess all i can do is wait till it gets here and check it over for scrathes or other damage.

Hammie · 01-10-2009, 10:55 PM

Quote:

Originally Posted by lghaze42

Maybe they are just being caucious...my dealer in roanoke said they received two 9 grand pioneers and the boxes looked fine.They signed for them and both had busted screens...I guess all i can do is wait till it gets here and check it over for scrathes or other damage.

That's exactly what happened to me. The box looked perfect but the screens was toast.

The local company opened today before they bring it out on Monday. Everything supposedly looked good. I guess we'll wait and see.

lghaze42 · 01-10-2009, 11:03 PM

Quote:

Originally Posted by louhamilton

That's exactly what happened to me. The box looked perfect but the screens was toast.

The local company opened today before they bring it out on Monday. Everything supposedly looked good. I guess we'll wait and see.

I will let you know Wednesday...I am just glad I am getting it in time to watch the new episode of Smallville thursday night..can't wait.

DrinkMore · 01-10-2009, 11:30 PM

That is very odd for them to be doing that. It would take a hefty blow to make contact with the screen itself inside the box. There is like 6" of space on the front and rear of the screen.

DrinkMore · 01-11-2009, 02:02 AM

Also, forgot to mention this - the box has 4 plastic handles on it. They basically swing out to unlock them and you can pull each one out. Then the top of the box lifts up revealing the tv. The bottom part of the box is only 10" high if that.

So, the box is never really "sealed" per say.

01-10-2009, 11:03 AM	#1
lghaze42 Senior Member Member since:Dec 2007 Location:Princeton West Virginia Home Theater Gallery:23	shipping worries I just found out that my new plasma that I am getting from j&r is going to be "opened" before I receive it.I was told not to worry that it is new and factory fresh.The reason for opening it was to add extra packing for shipping.This worries me because how do I know it is really "new"...anyone ever had this happen?...worried they might scratch it by putting in additional packing.

01-10-2009, 03:57 PM	#4
jdlivestrong Member Member since:Dec 2008 Blu-ray collection:104	J&r Though I haven't bought a TV from J&R...I have bought my last 2 receivers and JBL speakers from them and I was very pleased with their service! I'd buy from them again.

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01-10-2009, 12:54 PM	#2
UK_fan_05 Blu-ray Knight Top contributor Member since:Apr 2008 Location:Kentucky Blu-ray collection:321 Trading Score:67	I would be more worried about it being a refurb or just used instead of a scratch being put on it. The only thing I have purchased from them are my Polk RM 6750's that I won't get until Monday. Maybe someone on here has purchased a television from them.

01-10-2009, 02:03 PM	#3
Jbald87 Active Member Member since:Jan 2009 Location:South Western, Michigan Blu-ray collection:47	From what Ive heard from the local radio shop guys in my little town is that somewhere in/on the electronic it has to state it was refurbed, if you have a local electrical store that does repairs or anything ask them if there are ways of telling that if something is refurbed or used, they might ask you if you have used it. Ive been told the light bulb in some HDTV's is the thing that gives it away. But that's what Ive heard, so don't take my word for it.

01-10-2009, 04:48 PM	#5
Bizdady Blu-ray Duke Member since:Nov 2007 Location:8 1 8 Biatch!! L.A. Home Theater Gallery:21 Blu-ray collection:209 Blu-ray reviews:1 Trading Score:38	Thats odd, my Panasonic came in its own box. That box was already padded and very sturdy. I think most big items are styrofoamed well enough as to handle the freight shipping.

01-10-2009, 09:42 PM	#9
BluRayNick Banned Member since:Dec 2008	Is there a warranty on it? I would have just bought it at HHGREGG!

01-10-2009, 09:59 PM	#10
lghaze42 Senior Member Member since:Dec 2007 Location:Princeton West Virginia Home Theater Gallery:23	yes...it has a warrany because it is supposed to be new.I just don't like getting a box that has been opened.

01-10-2009, 10:02 PM	#11
brett_day Blu-ray Guru Member since:Mar 2008 Location:Moore, Oklahoma Home Theater Gallery:18 Blu-ray collection:45 Blu-ray reviews:1 Trading Score:1	maybe they have had an incident recently that has forced them to change their shipping procedures?? maybe they were having too many tv's returned due to damage caused by shipping? i bet a phone call to them to ask why they are doing this will solve the problem, just tell them your concerns and i am sure they will tell you.

01-10-2009, 10:30 PM	#14
My_Two_Cents Blu-ray Knight Top contributor Member since:Dec 2007 Location:Wherever I may roam.... Home Theater Gallery:40 4K collection:35 Blu-ray collection:507 DVD collection:19 Blu-ray reviews: 1 Trading Score:4	Just inspect it thuroughly. They are a pretty reputable outfit. You might want to search the net for the code to the service menu and then check the number of hours on the set as soon as you get it. If >0, they sold you a refurbed unit.

01-10-2009, 10:40 PM	#15
Hammie Blu-ray Champion Top ranked HT gallery Top contributor Member since:May 2008 Location:Washington, DC Metro Home Theater Gallery:53 Blu-ray collection:545 DVD collection:12 Trading Score:12	I've had two Pannys delivered with smashed inner screeens. An 800u to me and an 80u to my in-laws. One was purchased directly from Panasonic and the other was purchased by a locally owned electronics store in two different states.

01-10-2009, 11:30 PM	#19
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	That is very odd for them to be doing that. It would take a hefty blow to make contact with the screen itself inside the box. There is like 6" of space on the front and rear of the screen.

01-11-2009, 02:02 AM	#20
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	Also, forgot to mention this - the box has 4 plastic handles on it. They basically swing out to unlock them and you can pull each one out. Then the top of the box lifts up revealing the tv. The bottom part of the box is only 10" high if that. So, the box is never really "sealed" per say.

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