Selling / Shipping Question

[CrystalLake]

I recently sold an item through Amazon. Shipped it out the next day, and the funds showed up in my Amazon account. No problems... yet.

3 days later, I receive an Exception email from FedEx stating: "Refused by recipient - Not ordered | Unable to deliver shipment, return to shipper."

I contacted that particular local FedEx in TX, and they said the owner of the house didnt even open the package, as they instantly refused it stating that they didnt order anything. The package is being sent back to me.

Ive left 2 emails with the buyer, to try and resolve this, however they get bounced back.

My question would be: Should I wait to hear back from them before I issue them a refund - in case it was a mistake and they do want the item? Or should I just issue them a refund, and relist the item?

The thing is, I have no phone number for contact, and a bogus email address associated with their Amazon account. I would look up their phone number by their mailing address, but its unlisted.


Thanks!

[mikejet]

Since you have the package back I'd issue a refund and relist and not sell to them again.

[Psychonaut]

Yeah as long as you have the stuff back, I'd just issue them the money and blacklist 'em. No sense wasting more time than you have to.

[beefytwinkie]

I agree with mikejet. Refund, relist.

I never sold anything on Amazon before but maybe you can also send Amazon an e-mail regarding what happened. Not sure if it matters but if this guy decides to leave you a negative feedback saying you never contacted him or something at least it'll be on your Amazon file that his address was wrong to begin with so Amazon doesn't shut you down or something over these misunderstandings.

[CrystalLake]

Thanks guys. The package is scheduled to be delivered back to me tomorrow. So if its in the condition I sent it in, I wont waste anymore time.