Best Buy Replacement Plans

[PS3+HDDVD OWNER]

Hey Guys,


Just wanted to shed some light on a recently positive experience i had at Best Buy. In October of 2007, i purchased a new Garmin 200 GPS system for my vehicle. At that point, it cost me $249.99 plus another $40 for a 2 year warranty. The GPS served me well for about a year and then started acting up. It'd tell me to take random side streets on long trips and such. All my settings were correct, but it didn't stop my Garmin from going crazy! The battery would also only hold about a 20 minute charge before dying. Finally, i got fed up with it and decided to bring the unit into my local Best Buy and see if my unit would qualify as defective. Sure enough, Geek Squad took a look at it and told me to go pick out a new unit. I was shocked how easy it was. He did tell me that they'd only let me select one $249.99 and under, and if i chose one cheaper they wouldn't be able to refund me the difference. This was fine with me though, i was getting a brand new free GPS! I chose the Garmin 255W which was on sale for $199.99. I brought the unit to customer service, and he did his thing scanning it and confirming all my information. Then, he handed me a gift card for the difference! I couldn't believe it! Got myself Benjamin Button and The Incredible Hulk on BD basically for free! Overall, the service was excellent and the warranty was WELL worth the money.


Just wanted to shed some light on a positive experience at BB. I see alot of people here bash them, but they do actually have some good people working at the stores by me. Anyone else have a similar experience in regards to their replacement plans?