Samsung 4K UHD Blu-ray Player UBD-K8500 - Page 59 - Blu-ray Forum

mahyar1 · 02-12-2016, 06:06 AM

I figured what the issue was, on my tv there is an option for HDMI Ultra Deep Color, when I set that to 'ON" to HDMI 3 which is the same HDMI port the 4k player is connected to, I get that error when I try to watch something but when I switch it off everything works fine. I'm not sure why this is happening

ray0414 · 02-12-2016, 06:12 AM

Quote:

Originally Posted by mahyar1

I figured what the issue was, on my tv there is an option for HDMI Ultra Deep Color, when I set that to 'ON" to HDMI 3 which is the same HDMI port the 4k player is connected to, I get that error when I try to watch something but when I switch it off everything works fine. I'm not sure why this is happening

Deep color/ uhd color caused problems on my tv too. Lost alot of Colors /contrast/black levels.

mahyar1 · 02-12-2016, 06:24 AM

Quote:

Originally Posted by ray0414

Deep color/ uhd color caused problems on my tv too. Lost alot of Colors /contrast/black levels.

I just posted my question on AVS forum too so hopefully someone knows why this is happening. I'm a new member there so a mod has to approve my post first. I mean my TV is able to do 4k@60hz so turning it on with the Samsung player shouldn't be an issue but for some reason is.

ray0414 · 02-12-2016, 06:28 AM

Quote:

Originally Posted by mahyar1

I just posted my question on AVS forum too so hopefully someone knows why this is happening. I'm a new member there so a mod has to approve my post first. I mean my TV is able to do 4k@60hz so turning it on with the Samsung player shouldn't be an issue but for some reason is.

The problem might be with the player itself.

mahyar1 · 02-12-2016, 06:39 AM

Quote:

Originally Posted by ray0414

The problem might be with the player itself.

Like being defective? They made this thing so complicated. I'm a little tech savvy but there is noway my parents would figure this out. One min I have video and then I don't. It's really annoying

ray0414 · 02-12-2016, 07:02 AM

Quote:

Originally Posted by mahyar1

Like being defective? They made this thing so complicated. I'm a little tech savvy but there is noway my parents would figure this out. One min I have video and then I don't. It's really annoying

Keep all deep color functions off. Might need a firmware update 2 correct the problem

Optimus-Prime-Rox · 02-12-2016, 07:03 AM

Quote:

Originally Posted by mahyar1

Please help guys. I have everything set up but every time I click on Amazon app or Youtube app on Samsung player and click on a video I get this message, no signal please check the input connection. Blu-ray plays fine but as soon as I go to the app to play something I get the error. My tv is LG 55EF9500 if it matters. I have the main HDMI going to my TV and audio going to my Sony sound bar

Thanks

Had you previously been using the tv for these apps? Do you have the internet set up through this player? Don't you usually have to set up a new tv or player with an activation code before the apps are enabled? What if the apps aren't updated yet to recognize this kind of player?

mahyar1 · 02-12-2016, 07:40 AM

Quote:

Originally Posted by ray0414

Keep all deep color functions off. Might need a firmware update 2 correct the problem

I think I solved the issue. Before I had the 2 HDMIs connected. One was the main one going to the TV and the other one was the audio going to my sound bar. I took out the HDMI for the audio and just ran an optical cable from the output of Samsung to input of soundbar instead. Now everything works fine. Either my HDMI is bad or the HDMI input is bad on the Samsung player.

mahyar1 · 02-12-2016, 07:42 AM

Quote:

Originally Posted by Optimus-Prime-Rox

Had you previously been using the tv for these apps? Do you have the internet set up through this player? Don't you usually have to set up a new tv or player with an activation code before the apps are enabled? What if the apps aren't updated yet to recognize this kind of player?

Yeah all good now. I also had it connected wirelessly which was keep buffering now I have it connected directly via cable. Thanks to both you for suggestions

Agent_DVD · 02-12-2016, 08:15 AM

Quote:

Originally Posted by mahyar1

Please help guys. I have everything set up but every time I click on Amazon app or Youtube app on Samsung player and click on a video I get this message, no signal please check the input connection. Blu-ray plays fine but as soon as I go to the app to play something I get the error. My tv is LG 55EF9500 if it matters. I have the main HDMI going to my TV and audio going to my Sony sound bar

Thanks

Is the cable you are using a high speed cable?

maybe try swapping cables or only connecting the player no sound bar.

Optimus-Prime-Rox · 02-12-2016, 08:36 AM

Quote:

Originally Posted by mahyar1

I think I solved the issue. Before I had the 2 HDMIs connected. One was the main one going to the TV and the other one was the audio going to my sound bar. I took out the HDMI for the audio and just ran an optical cable from the output of Samsung to input of soundbar instead. Now everything works fine. Either my HDMI is bad or the HDMI input is bad on the Samsung player.

Maybe a future firmware update will eventually solve the problem with the HDMI audio port on the players or either they weren't properly tested before being put into boxes & leaving the warehouses so none of them work right.

Pieter V · 02-12-2016, 11:47 AM

Quote:

Originally Posted by Pieter V

Have someone tried to hook the 4K UHD player on a 1080p TV and play the 4K disc? According to this website it works. How is the PQ experience?

http://www.uhdbdinnumbers.com/

Anyone?

elwaylite · 02-12-2016, 12:02 PM

Quote:

Originally Posted by ray0414

Talking to a guy from Spectracal. He's also watching the martian I hdr and noticed the same banding. He ran 10 bit gradient patters, the tv passed but the player failed. So, there may be a slight issue.

I had some concern that these first run with these players may be a little bumpy on the video processing side.

And I would concur, keep all the deep color and extra crap cut off.

SCEIPS · 02-12-2016, 12:05 PM

Quote:

Originally Posted by Pieter V

Anyone?

Me too.

Geoff D · 02-12-2016, 12:06 PM

Quote:

Originally Posted by Falaskan

The only player I have anymore is this new 4K. I don't see why you couldn't play a dvd or bluray in the 4K player and just not have it upscale it. What am I missing?

That the upscaling isn't as good as in my 4K TV and/or other Blu-ray players that I have. "Looks fine to me?!" Okay, that's cool. But I'll reserve my nit-picky judgement until I can get my hands on one.

Geoff D · 02-12-2016, 12:09 PM

Quote:

Originally Posted by elwaylite

I had some concern that these first run with these players may be a little bumpy on the video processing side.

And I would concur, keep all the deep color and extra crap cut off.

But deep colour is what governs the bit depth of the output, and seeing as UHD Blu-rays are natively 10-bit then turning Deep Colour off will bump everything down to 8-bit, surely? BUT...if turning Deep Colour ON is also causing problems for y'all then clearly there's something badly wrong with how the Samsung is governing bit depth, which is probably what's causing this banding in the first place.

elwaylite · 02-12-2016, 12:15 PM

Quote:

Originally Posted by Geoff D

But deep colour is what governs the bit depth of the output, and seeing as UHD Blu-rays are natively 10-bit then turning Deep Colour off will bump everything down to 8-bit, surely? BUT...if turning Deep Colour ON is also causing problems for y'all then clearly there's something badly wrong with how the Samsung is governing bit depth, which is probably what's causing this banding in the first place.

Maybe so. Im still not 100% up on the proper settings UHD discs will require on the display and player side., For years Ive been programmed to cut a lot of this stuff off by default.

Geoff D · 02-12-2016, 12:18 PM

Quote:

Originally Posted by elwaylite

Maybe so. Im still not 100% up on the proper settings UHD discs will require on the display and player side., For years Ive been programmed to cut a lot of this stuff off by default.

Sure, I'm the first to say that Deep Colour is snake oil with 8-bit sources...but now we've got 10-bit so being able to pass a higher bit depth is essential and Deep Colour FINALLY has some importance within the sphere of home theater. Whatever Samsung are doing with the processing doesn't fill me with confidence, launch model or not. So much for Bill Hunt's assertion that these things had been tested to destruction...

elwaylite · 02-12-2016, 12:20 PM

Yeah, I mean it's quite a goof to let it slide by with 10 bit issues. Im guessing deep color and wide color gamut setting swill all need to be ON.

Shouldn't be surprised though, we all get beta tested nowadays on product launches.

Probably going to use one mode on my LG for UHD/blu-ray scaled and the other mode for 1080i HDTV.

Geoff D · 02-12-2016, 12:23 PM

Is there a WCG and/or HDR setting though? I keep asking those questions and no-one seems to be able to give me any answers?

02-12-2016, 06:06 AM	#1161
mahyar1 Expert Member Member since:Nov 2010 Location:Middle of Nowhere Blu-ray collection:14 Trading Score:12	I figured what the issue was, on my tv there is an option for HDMI Ultra Deep Color, when I set that to 'ON" to HDMI 3 which is the same HDMI port the 4k player is connected to, I get that error when I try to watch something but when I switch it off everything works fine. I'm not sure why this is happening

02-12-2016, 12:20 PM	#1179
elwaylite Blu-ray Samurai Member since:Mar 2007	Yeah, I mean it's quite a goof to let it slide by with 10 bit issues. Im guessing deep color and wide color gamut setting swill all need to be ON. Shouldn't be surprised though, we all get beta tested nowadays on product launches. Probably going to use one mode on my LG for UHD/blu-ray scaled and the other mode for 1080i HDTV.

02-12-2016, 12:23 PM	#1180
Geoff D Blu-ray Emperor Top contributor Member since:Feb 2009 Location:Swanage, Engerland 4K collection:1348 Blu-ray collection:2525 Blu-ray reviews: 6 Trading Score:33	Is there a WCG and/or HDR setting though? I keep asking those questions and no-one seems to be able to give me any answers?

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