Sony UBP-X800 4K UHD Blu-ray player - Page 218 - Blu-ray Forum

dragion · 08-16-2019, 08:25 PM

Confused 😕
Playback of 4K UHD movies my UBP-X800 displays 1080/24p HDR...is this correct?
It also indicates as Ultra HD Blu-ray HEVC.
Just thought it would be indicated as 4K and not 1080p.

LordoftheRings · 08-16-2019, 09:36 PM

Are you using a 4K display?

EManT2200 · 08-16-2019, 10:35 PM

Quote:

Originally Posted by dragion

Confused 😕
Playback of 4K UHD movies my UBP-X800 displays 1080/24p HDR...is this correct?
It also indicates as Ultra HD Blu-ray HEVC.
Just thought it would be indicated as 4K and not 1080p.

It looks like your tv is only capable of 1080P, so, that would be the reason. It has to be capable of reproducing a 4k signal, which yours is not. The UBP-X800 is capable of sensing that.

dragion · 08-17-2019, 05:15 AM

Quote:

Originally Posted by LordoftheRings

Ate you using a 4K display?

Quote:

Originally Posted by EManT2200

It looks like your tv is only capable of 1080P, so, that would be the reason. It has to be capable of reproducing a 4k signal, which yours is not. The UBP-X800 is capable of sensing that.

My display is the TCL 75" CLASS 6-SERIES 4K UHD DOLBY VISION HDR ROKU SMART TV - (75R615)

LordoftheRings · 08-17-2019, 06:21 AM

Are your video settings proper?

Screen Settings:
• Output Video Resolution > Auto

* Is this a new recent issue, did you change anything recently?
HDMI cable is 4K good?

dragion · 08-17-2019, 04:21 PM

Quote:

Originally Posted by LordoftheRings

Are your video settings proper?

Screen Settings:
• Output Video Resolution > Auto

* Is this a new recent issue, did you change anything recently?
HDMI cable is 4K good?

Yes, settings are correct.
If "Output Video Resolution" is set to force only 4K, then it does play in 4K/24p.
The "Auto" setting doesn't.
On my fourth HDMI cable...all 4K@60Hz, HDR, 18Gbps, 36AWG, YUV, 4:4:4.
Been experiencing handshake/blackout issues...reason for testing so many HDMI cables.

I think it is an issue with the player.

Recently purchased both UBP-X800 and TCL 75R615 from Best Buy...return window is no longer available.

LordoftheRings · 08-17-2019, 04:26 PM

Unplug your Sony X800 player from the AC wall outlet, and unplug your TCL TV the same.
Wait about a minute or two, then plug them back on.

dragion · 08-17-2019, 05:00 PM

Quote:

Originally Posted by LordoftheRings

Unplug your Sony X800 player from the AC wall outlet, and unplug your TCL TV the same.
Wait about a minute or two, then plug them back on.

Both are plugged in my Monster HTS 1600 surge protector and tried unplugging and plugging back in, but no change.
Reset both and still no good.

EManT2200 · 08-18-2019, 02:14 AM

Quote:

Originally Posted by dragion

My display is the TCL 75" CLASS 6-SERIES 4K UHD DOLBY VISION HDR ROKU SMART TV - (75R615)

Ok, my post is based on what you have listed as your display, the Panasonic.

LordoftheRings · 08-18-2019, 02:44 AM

Quote:

Originally Posted by dragion

Both are plugged in my Monster HTS 1600 surge protector and tried unplugging and plugging back in, but no change.
Reset both and still no good.

• Quick Start > Off
• 4k Upscale Setting > Auto 1
• BD Audio MIX Setting > Off

Top left corner is what you should see when playing a 4K BR disc:

dragion · 08-18-2019, 03:58 AM

Quote:

Originally Posted by LordoftheRings

• Quick Start > Off
• 4k Upscale Setting > Auto 1
• BD Audio MIX Setting > Off

Top left corner is what you should see when playing a 4K BR disc:

Yes, I understand.
Mine shows as 1080/24p
HDR

All the settings are the same as yours except that I have Quick Start "on"
I'm 100% sure my settings are all set correctly.
The only way I do have 4K is when HDMI Output is set to 4K only...instead of AUTO.
I don't think that this is correct and there seems to be an issue with mine.
I appreciate all your help.

LordoftheRings · 08-20-2019, 04:05 AM

You have nothing to lose by selecting Off for Quick Start Mode.
It's not the law, it's a suggestion. Did you try?

Then do a reset after you select Off from On.

Also:
• BD Internet Connection: Do not allow
• Control for HDMI: Off

dragion · 08-21-2019, 02:03 AM

Quote:

Originally Posted by LordoftheRings

You have nothing to lose by selecting Off for Quick Start Mode.
It's not the law, it's a suggestion. Did you try?

Then do a reset after you select Off from On.

Also:
• BD Internet Connection: Do not allow
• Control for HDMI: Off

Does the "Quick Start" have anything to do with the output of the player?
Not sure if it is relevant to my issue, but willing to give it a try.

I have the UBP-X800 HDMI output to the LG SK10Y soundbar and LG to HDMI (ARC) on TCL 75R615...will this effect the power on/off with "Control for HDMI" turned off?
Mine is set to On and Valid.

Thanks for the advice so far.

jruc03 · 08-21-2019, 01:03 PM

Quote:

Originally Posted by dragion

Does the "Quick Start" have anything to do with the output of the player?
Not sure if it is relevant to my issue, but willing to give it a try.

I have the UBP-X800 HDMI output to the LG SK10Y soundbar and LG to HDMI (ARC) on TCL 75R615...will this effect the power on/off with "Control for HDMI" turned off?
Mine is set to On and Valid.

Thanks for the advice so far.

Sounds like it may be an issue with the passthrough on your soundbar. Try running HDMI direct to the TV and see if it shows 4K/HDR on info screen then. Maybe a setting in the soundbar that's downgrading it to 1080p for some reason.

Stockslivevan · 08-21-2019, 10:33 PM

I there a way to have the player give a 4K signal WITHOUT the HDR turned on? I would turn off HDR, have my output set at 4K, and yet the player outputs at 1080p instead. What's to give? My Apple TV is able to play 4K content fine when I have the HDR mode set off, yet the Sony player doesn't seem to allow it, unless I've missed something?

dragion · 08-22-2019, 02:36 PM

Quote:

Originally Posted by jruc03

Sounds like it may be an issue with the passthrough on your soundbar. Try running HDMI direct to the TV and see if it shows 4K/HDR on info screen then. Maybe a setting in the soundbar that's downgrading it to 1080p for some reason.

Already tried.
Not an issue with LG soundbar...unfortunately.

Going to contact Sony regarding the issue and see what they have to say.
Just don't want to go through the hassle with warranty process.
Locating Authorized Sony Service and all.

LordoftheRings · 08-27-2019, 05:10 PM

Quote:

Originally Posted by Stockslivevan

I there a way to have the player give a 4K signal WITHOUT the HDR turned on? I would turn off HDR, have my output set at 4K, and yet the player outputs at 1080p instead. What's to give? My Apple TV is able to play 4K content fine when I have the HDR mode set off, yet the Sony player doesn't seem to allow it, unless I've missed something?

That's interesting to have 4K playback without HDR engaged (Apple TV).
I guess the Sony X800 4K BR player does not allow that functionality (I've checked the manual).

Quote:

Originally Posted by dragion

Already tried.
Not an issue with LG soundbar...unfortunately.

Going to contact Sony regarding the issue and see what they have to say.
Just don't want to go through the hassle with warranty process.
Locating Authorized Sony Service and all.

That's unfortunate, and unusual/intriguing that issue. Please let us know of future development.

Stockslivevan · 08-29-2019, 09:19 AM

Quote:

Originally Posted by LordoftheRings

That's interesting to have 4K playback without HDR engaged (Apple TV).
I guess the Sony X800 4K BR player does not allow that functionality (I've checked the manual).

Out of curiosity, I used the Netflix app on the Sony player to see if it would still play titles in 4K, without HDR (I tested with the limited series MANIAC). It can play in 4K without HDR. Ironic that I can watch a DVD and blu-ray upscaled at 4K, but God forbid I play a UHD disc at 4K without HDR.

The reason I want HDR turned off is because my Sony TV is frankly shitty with HDR, especially when it comes to dark scenes. I rather settle with SDR 4K until I either buy a player that can turn HDR off or buy a new TV that can give me true blacks in HDR, and neither option is financially possible for several decades.

LordoftheRings · 08-29-2019, 11:46 PM

Quote:

Originally Posted by Stockslivevan

Out of curiosity, I used the Netflix app on the Sony player to see if it would still play titles in 4K, without HDR (I tested with the limited series MANIAC). It can play in 4K without HDR. Ironic that I can watch a DVD and blu-ray upscaled at 4K, but God forbid I play a UHD disc at 4K without HDR.

The reason I want HDR turned off is because my Sony TV is frankly shitty with HDR, especially when it comes to dark scenes. I rather settle with SDR 4K until I either buy a player that can turn HDR off or buy a new TV that can give me true blacks in HDR, and neither option is financially possible for several decades.

I see.

Black Sabbath · 08-30-2019, 04:11 PM

Yesterday I got a new Sony A8G as well as well as a Sony UBPX800 4K player. Now my receiver is a Pioneer VSX-52, so there's no 4K pass-thru or anything, but I noticed when I'm playing a 4K disc, whether it's passing through the receiver or HDMI directly to the TV, if I press "Display" on the blu-ray player remote or the TV remote, both say 1080p displaying and not 2160p. It does say HDR however, so I'm a little confused as to if I am getting the full 4K picture or not?

08-16-2019, 09:36 PM	#4342
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Are you using a 4K display? Last edited by LordoftheRings; 08-17-2019 at 06:21 AM. Reason: typo

08-17-2019, 06:21 AM	#4345
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Are your video settings proper? Screen Settings: • Output Video Resolution > Auto * Is this a new recent issue, did you change anything recently? HDMI cable is 4K good? Last edited by LordoftheRings; 08-17-2019 at 06:40 AM.

08-16-2019, 08:25 PM	#4341
dragion Senior Member Member since:Aug 2007 Location:Boston, MA 4K collection:453 Blu-ray collection:1435 Trading Score:6	Confused 😕 Playback of 4K UHD movies my UBP-X800 displays 1080/24p HDR...is this correct? It also indicates as Ultra HD Blu-ray HEVC. Just thought it would be indicated as 4K and not 1080p.

08-17-2019, 04:26 PM	#4347
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Unplug your Sony X800 player from the AC wall outlet, and unplug your TCL TV the same. Wait about a minute or two, then plug them back on.

08-20-2019, 04:05 AM	#4352
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	You have nothing to lose by selecting Off for Quick Start Mode. It's not the law, it's a suggestion. Did you try? Then do a reset after you select Off from On. Also: • BD Internet Connection: Do not allow • Control for HDMI: Off

08-21-2019, 10:33 PM	#4355
Stockslivevan Member Member since:Feb 2010	I there a way to have the player give a 4K signal WITHOUT the HDR turned on? I would turn off HDR, have my output set at 4K, and yet the player outputs at 1080p instead. What's to give? My Apple TV is able to play 4K content fine when I have the HDR mode set off, yet the Sony player doesn't seem to allow it, unless I've missed something?

08-30-2019, 04:11 PM	#4360
Black Sabbath Blu-ray Guru Member since:Apr 2011 Home Theater Gallery:13 Trading Score:146	Yesterday I got a new Sony A8G as well as well as a Sony UBPX800 4K player. Now my receiver is a Pioneer VSX-52, so there's no 4K pass-thru or anything, but I noticed when I'm playing a 4K disc, whether it's passing through the receiver or HDMI directly to the TV, if I press "Display" on the blu-ray player remote or the TV remote, both say 1080p displaying and not 2160p. It does say HDR however, so I'm a little confused as to if I am getting the full 4K picture or not?

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