Sony UBP-X800 4K UHD Blu-ray player - Page 220 - Blu-ray Forum

Raxxx · 10-09-2019, 03:42 PM

I had buy this 400$ SONY UBP-X800 last year and taken to India. I had paid customs of 130$ as the officer said Latest SONY 4K player.
When i switch on the player started Update M36.R.0338 and after updated machine, Amazing thing happened Only Netflix and Youtube was in App. and All the other Opera Tv, VeWD app erased now i can,t download even Amazon Video or Prime, VuDU, etc. And when i play the disc in the center of timeline 55.00 min to 1.10 min. it Hangs the player and No switch work on panel. I had to switch the power off from main. Than it plays.
I had GIEC twin Hdmi 4K 3D player very cheap around 120 $ machine bought from Shenzhen China. It never hangs the disc and even plays the scratch disc that Sony not able to play seamlessly. Even it play all app you can download it open source not locked. I don,t know why they lock region although 4K disc dont have region. so why app have lock if available in India player should download. Sony which was good in integrating things before is losing it charm.
I raised the issue SONY service centre but don't get any solution.
So i had buyed Amazon 4K Fire Tv Stick.

Minimejer05 · 10-11-2019, 11:37 AM

I’ve had my player since launch day and just last week noticed it won’t play ANYTHING. If I put a disc in (4K, Blu, DVD) it will recognize the title of the disc, but when I click on it (via Enter or Play) it does nothing. Same if I try to click on ANY app. It recognizes the click and then locks up for a second and acts like I’ve never pressed a button. Tried factory reset and updating firmware. Even tried different different HDMI cables and powering it on in different rooms (directly to wall vs adapter).

I think I’m SOL on this one. Probably going to snag a X700 for cheap off eBay unless someone else has ran into this problem and managed to fix it?

sapiendut · 10-12-2019, 04:59 PM

LOL, good luck with the 700. It gave me and many other users more problem than the 800

Minimejer05 · 10-12-2019, 07:46 PM

That’s not reassuring lol. I found one for $115 so I guess I’ll take my chances?

jkeldo · 10-15-2019, 02:53 PM

I purchased two of these units. The first was purchased in April of last year and the second in October on clearance with a lower serial number than the first. The second unit has never given me any problems and is used with a Vizio tv. The first one exhibits the same behavior as in your post and is used with a Sony XBR. The green light will be on sometimes by itself but when checking the tv, there is nothing on the screen and only unplugging the unit for a minute or so and then plugging it back in will it come back up. However, it usually loses all of the settings such as your network settings, Quickstart on/off etc. so you end up going back and fixing all of that. It then usually worked fine for around two months or so and it would do it again. So back it went to BB for an exchange as I had an extended warranty. It did not have a problem with freezing while playing discs and since I don't stream much, I can't comment on that part.

These are great units overall but some part is obviously lacking. As many of you have done, I tried changing the Quickstart mode, changed cables, turned off Bluetooth etc. but none of that made any difference with the first unit. I even left it off the network after the last two times to see if that would make a difference as I don't stream much at all so it wouldn't matter but that didn't help either. All updates were current as well as firmware like my second unit which has never frozen nor comes on by itself and appears "dead." I hope my new Sony UPB-X800M2 which replaces the first X800 will be an improvement.

dragion · 11-05-2019, 04:06 AM

I ordered a refurbished UBP-X800M2 from Amazon (Secondipity) and received the UBP-X800 instead.
I paid $167.24 total.

They are offering me a partial refund of $50 if I want to keep it instead of returning it.

Not sure what I should do...is it worth keeping?

Bodyslide · 11-05-2019, 12:14 PM

Quote:

Originally Posted by dragion

I ordered a refurbished UBP-X800M2 from Amazon (Secondipity) and received the UBP-X800 instead.
I paid $167.24 total.

They are offering me a partial refund of $50 if I want to keep it instead of returning it.

Not sure what I should do...is it worth keeping?

As long as you don't need the Dolby Vision(the X800 doesn't do that)it's a solid player, if you do then send that sucker back.

dragion · 11-05-2019, 07:42 PM

Quote:

Originally Posted by Bodyslide

As long as you don't need the Dolby Vision(the X800 doesn't do that)it's a solid player, if you do then send that sucker back.

I've decided to keep it.
Already own the X800M2, but decided to purchase another for the plasma for 4K HDR to HD SDR down conversion.
Dolby Vision isn't a priority at the moment.

Figured $110 for it ain't too bad.

Humpo72 · 11-06-2019, 06:39 PM

Hi All, first post

Ive owned the x800 for about a year, its hands down the worst player i have ever owned for reliability. It freeezes quite often during movies and the other day the menu music on my 4k and blu ray discs kept stuttering but the film audio played fine. i contacted sony who told me to reset it to factory settings and unplug it for 2 hours. the factory reset fixed the menu audio but it still freezes on certain movies where as others play fine. Seems its quite a common issue for this player. The annoying thing is that when it wants to work properly, i cant really fault it.

im tempted to bin it and get a new one that supports HDR10+ as this is the highest HDR format my TV supports (Q9FN) but no DV.

HDTV1080P · 11-06-2019, 07:40 PM

A family member that I know uses the Sony UBP-X800 almost everyday and never not once over a two year period has a optical disc locked up for them. They have two Sony UBP-X800 players.

Humpo72 · 11-06-2019, 07:49 PM

Quote:

Originally Posted by HDTV1080P

A family member that I know uses the Sony UBP-X800 almost everyday and never not once over a two year period has a optical disc locked up for them. They have two Sony UBP-X800 players.

i suppose its just the luck of the draw as others i have spoken to also have no issues but others do. the people with the problems will be the most vocal.

clemdog · 12-01-2019, 08:11 PM

I’m trying to listen to the Atmos track on “Saving Pvt Ryan” but my receiver keeps saying it’s playing PCM. What am I doing wrong?
I must be missing something in the players setup menu...

LordoftheRings · 12-01-2019, 09:03 PM

Quote:

Originally Posted by clemdog

I’m trying to listen to the Atmos track on “Saving Pvt Ryan” but my receiver keeps saying it’s playing PCM. What am I doing wrong?
I must be missing something in the players setup menu...

• [Digital Audio Output] = [Auto]
• [BD Audio MIX Setting] = [Off]

HDTV1080P · 12-01-2019, 09:08 PM

Quote:

Originally Posted by clemdog

I’m trying to listen to the Atmos track on “Saving Pvt Ryan” but my receiver keeps saying it’s playing PCM. What am I doing wrong?
I must be missing something in the players setup menu...

Switch the Sony to bitstream for Dolby Atmos and DTS X. If your A/V receiver is a older model it will play the core track as 7.1 Dolby TrueHD instead of Dolby ATMOS and 7.1 DTS-HD Master audio instead of DTS X.

clemdog · 12-01-2019, 11:54 PM

Thanks folks. It worked.

dragion · 12-04-2019, 04:32 AM

Quote:

Originally Posted by dragion

I've decided to keep it.
Already own the X800M2, but decided to purchase another for the plasma for 4K HDR to HD SDR down conversion.
Dolby Vision isn't a priority at the moment.

Figured $110 for it ain't too bad.

UPDATE:
Seller is now selling the UPB-X800 for $99.00 (manufacturer refurbished) and we have agreed that a partial refund of $32.00 is acceptable for the difference.
Which actually brings my pocket cost down to $80 for the player.

Definitely, worth all the trouble in my book.

eddievanhalen · 12-05-2019, 02:49 AM

Quote:

Originally Posted by dragion

UPDATE:
Seller is now selling the UPB-X800 for $99.00 (manufacturer refurbished) and we have agreed that a partial refund of $32.00 is acceptable for the difference.
Which actually brings my pocket cost down to $80 for the player.

Definitely, worth all the trouble in my book.

I know the price is low but I'm sorry to tell you, and I'm sure many agree with me,that the X-800 HDR to SDR conversion is dreadful.
If you're going to downconvert your UHD BD's to 1080p and HDR to SDR with this player I'd rather watch the good old 1080p BD included with most UHD BD releases.

dragion · 12-05-2019, 06:50 AM

Quote:

Originally Posted by eddievanhalen

I know the price is low but I'm sorry to tell you, and I'm sure many agree with me,that the X-800 HDR to SDR conversion is dreadful.
If you're going to downconvert your UHD BD's to 1080p and HDR to SDR with this player I'd rather watch the good old 1080p BD included with most UHD BD releases.

Thanks for your comment.

Either I'm going blind or something else, but HDR downconverted to SDR doesn't seem that bad of a downgrade...on my plasma.
I now have a choice of which version of the movie (4K to HD or 1080p) I want to view with this player.
Not much of a deal breaker for me anyways.

Turned out that the seller gave me a bit more than agreed and ends up to be $76 for the player.

eddievanhalen · 12-06-2019, 12:46 AM

Quote:

Originally Posted by dragion

Thanks for your comment.

Either I'm going blind or something else, but HDR downconverted to SDR doesn't seem that bad of a downgrade...on my plasma.
I now have a choice of which version of the movie (4K to HD or 1080p) I want to view with this player.
Not much of a deal breaker for me anyways.

Turned out that the seller gave me a bit more than agreed and ends up to be $76 for the player.

That's a real bargain.

SHOCKWAVE6464 · 12-07-2019, 11:32 PM

Is it true that this player can't stream 4k? I just ordered it and I'm considering cancelling for this reason.

10-09-2019, 03:42 PM	#4381
Raxxx Junior Member Member since:Aug 2013 Blu-ray reviews:1	Sony UBP-X800 after update Freeze and app. downloading restricted. I had buy this 400$ SONY UBP-X800 last year and taken to India. I had paid customs of 130$ as the officer said Latest SONY 4K player. When i switch on the player started Update M36.R.0338 and after updated machine, Amazing thing happened Only Netflix and Youtube was in App. and All the other Opera Tv, VeWD app erased now i can,t download even Amazon Video or Prime, VuDU, etc. And when i play the disc in the center of timeline 55.00 min to 1.10 min. it Hangs the player and No switch work on panel. I had to switch the power off from main. Than it plays. I had GIEC twin Hdmi 4K 3D player very cheap around 120 $ machine bought from Shenzhen China. It never hangs the disc and even plays the scratch disc that Sony not able to play seamlessly. Even it play all app you can download it open source not locked. I don,t know why they lock region although 4K disc dont have region. so why app have lock if available in India player should download. Sony which was good in integrating things before is losing it charm. I raised the issue SONY service centre but don't get any solution. So i had buyed Amazon 4K Fire Tv Stick.

11-05-2019, 04:06 AM	#4386
dragion Senior Member Member since:Aug 2007 Location:Boston, MA 4K collection:453 Blu-ray collection:1435 Trading Score:6	Return or not? I ordered a refurbished UBP-X800M2 from Amazon (Secondipity) and received the UBP-X800 instead. I paid $167.24 total. They are offering me a partial refund of $50 if I want to keep it instead of returning it. Not sure what I should do...is it worth keeping?

10-11-2019, 11:37 AM	#4382
Minimejer05 Blu-ray Samurai Member since:Dec 2007 Location:Minnesota Home Theater Gallery:14 4K collection:532 Blu-ray collection:1995 Blu-ray reviews:28 Trading Score:6	I’ve had my player since launch day and just last week noticed it won’t play ANYTHING. If I put a disc in (4K, Blu, DVD) it will recognize the title of the disc, but when I click on it (via Enter or Play) it does nothing. Same if I try to click on ANY app. It recognizes the click and then locks up for a second and acts like I’ve never pressed a button. Tried factory reset and updating firmware. Even tried different different HDMI cables and powering it on in different rooms (directly to wall vs adapter). I think I’m SOL on this one. Probably going to snag a X700 for cheap off eBay unless someone else has ran into this problem and managed to fix it?

10-12-2019, 04:59 PM	#4383
sapiendut Blu-ray Samurai Member since:Jul 2009 Location:Canada 4K collection:2 Blu-ray collection:3	LOL, good luck with the 700. It gave me and many other users more problem than the 800

10-12-2019, 07:46 PM	#4384
Minimejer05 Blu-ray Samurai Member since:Dec 2007 Location:Minnesota Home Theater Gallery:14 4K collection:532 Blu-ray collection:1995 Blu-ray reviews:28 Trading Score:6	That’s not reassuring lol. I found one for $115 so I guess I’ll take my chances?

10-15-2019, 02:53 PM	#4385
jkeldo Member Member since:May 2018 Location:Cleveland, OH	I purchased two of these units. The first was purchased in April of last year and the second in October on clearance with a lower serial number than the first. The second unit has never given me any problems and is used with a Vizio tv. The first one exhibits the same behavior as in your post and is used with a Sony XBR. The green light will be on sometimes by itself but when checking the tv, there is nothing on the screen and only unplugging the unit for a minute or so and then plugging it back in will it come back up. However, it usually loses all of the settings such as your network settings, Quickstart on/off etc. so you end up going back and fixing all of that. It then usually worked fine for around two months or so and it would do it again. So back it went to BB for an exchange as I had an extended warranty. It did not have a problem with freezing while playing discs and since I don't stream much, I can't comment on that part. These are great units overall but some part is obviously lacking. As many of you have done, I tried changing the Quickstart mode, changed cables, turned off Bluetooth etc. but none of that made any difference with the first unit. I even left it off the network after the last two times to see if that would make a difference as I don't stream much at all so it wouldn't matter but that didn't help either. All updates were current as well as firmware like my second unit which has never frozen nor comes on by itself and appears "dead." I hope my new Sony UPB-X800M2 which replaces the first X800 will be an improvement.

11-06-2019, 06:39 PM	#4389
Humpo72 Junior Member Member since:Nov 2019 Location:London, UK 4K collection:26 Blu-ray collection:111	Hi All, first post Ive owned the x800 for about a year, its hands down the worst player i have ever owned for reliability. It freeezes quite often during movies and the other day the menu music on my 4k and blu ray discs kept stuttering but the film audio played fine. i contacted sony who told me to reset it to factory settings and unplug it for 2 hours. the factory reset fixed the menu audio but it still freezes on certain movies where as others play fine. Seems its quite a common issue for this player. The annoying thing is that when it wants to work properly, i cant really fault it. im tempted to bin it and get a new one that supports HDR10+ as this is the highest HDR format my TV supports (Q9FN) but no DV.

11-06-2019, 07:40 PM	#4390
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	A family member that I know uses the Sony UBP-X800 almost everyday and never not once over a two year period has a optical disc locked up for them. They have two Sony UBP-X800 players.

12-01-2019, 08:11 PM	#4392
clemdog Active Member Member since:Aug 2007 Trading Score:32	I’m trying to listen to the Atmos track on “Saving Pvt Ryan” but my receiver keeps saying it’s playing PCM. What am I doing wrong? I must be missing something in the players setup menu...

12-01-2019, 11:54 PM	#4395
clemdog Active Member Member since:Aug 2007 Trading Score:32	Thanks folks. It worked.

12-07-2019, 11:32 PM	#4400
SHOCKWAVE6464 Senior Member Top contributor Member since:Nov 2012 4K collection:307 Blu-ray collection:1182 DVD collection:152 Digital collection:259 iTunes collection:8	Is it true that this player can't stream 4k? I just ordered it and I'm considering cancelling for this reason.

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