Sony UBP-X800 4K UHD Blu-ray player - Page 151 - Blu-ray Forum

Blu Balls · 01-27-2018, 11:42 PM

Is HDR a feature that can be turned off? Is it possible to watch a 4K film in SDR?

LordoftheRings · 01-27-2018, 11:44 PM

Quote:

Originally Posted by Blu Balls

Is HDR a feature that can be turned off? Is it possible to watch a 4K film in SDR?

Yes, just turn it off. ...The first entry in Screen Settings.

r.valle · 01-28-2018, 12:02 AM

Quote:

Originally Posted by r.valle

First time user question!!

Recently received my new x800 today. All plugged in with the necessary hdmi and everything. Turn it on and update it. Before playing one of my 4k discs (revenant), I check the output. 4k 30hz. the right output, if I'm correct.

The problem. Once I start playing the 4k disc it switches over to 1080 and 24hz. The menu and movie all play at 1080 instead of 4k. I don't know if it's a setting on the player that I need to alter to have it output in the right resolution or if it might be something else...?

I haven't tried streaming yet through the player. So wouldn't be able to say at this moment if that is also a problem. Maybe it won't. I'll have an update later today..

This forum has been very helpful to me and would love some help here! Thanks!!

An update:

Thanks I found the problem!! It had to the with my tv.. wrong input settings and choose hdmi 2.0 as well. thanks formula_nebula and LordoftheRings!

formula_nebula · 01-28-2018, 01:10 AM

Glad you're good to go.

redc22 · 01-29-2018, 04:48 PM

My x800 would not response to anything. Had to unplug and restart. This is the second time since I got it before BF.

Old Bones · 01-29-2018, 10:09 PM

Geez I feel sorry for all you guys that have problems with your X800 , mine has been flawless.

Bru87tr · 01-29-2018, 10:58 PM

Knock on wood, but so far no issues here. Watched a handful of movies so far.

PaulGo · 01-29-2018, 11:56 PM

Same here no issues with my three X800s.

LordoftheRings · 01-30-2018, 12:59 AM

Quote:

Originally Posted by redc22

My x800 would not response to anything. Had to unplug and restart. This is the second time since I got it before BF.

Did you contact Sony's support team?

Or, if you go one step @ a time in describing your connections, perhaps someone can help you here, me included.

redc22 · 01-30-2018, 02:14 AM

I did not contact Sony support. I don't think it is the connection because x800 would not response after powering up. I can see the green power light but nothing happens. After unplugging and plugging back up, the x800 would start right back up like nothing happened, well I have to log back in to my apps. I might go to BB to see if I can exchange another one. I do not have issue playing 4k disc.

LordoftheRings · 01-30-2018, 02:34 AM

If I understand correctly you have no onscreen home menu after powering on?

redc22 · 01-30-2018, 04:09 AM

No on screen menu. Even the disc loader won't open. Tv is blank

LordoftheRings · 01-30-2018, 05:20 AM

I would exchange the machine for another.

But first!

1. Power on the Sony X800 all by itself.
2. Wait five seconds and power on your display.
3. Last, power on your receiver.

And!

Can we go to some basic settings in your player?
• First, page 26 in your manual, please perform a Reset.
• Page 27, read the Picture (No picture or the picture is not output) section.

I'll be back...

Ben_UK · 01-30-2018, 10:40 AM

Been playing a few different discs on the 800. Played a newly released DVD (the F1 Williams film) and the player crashed twice. First time the screen went black then had what looked like “classic” white TV noise, then black again, then more white noise for a split second then my TV lost signal but the player stayed “on”. I had to turn off the player then back on again and then it began playing where it left off. So I carried on watching the film, then about 20 minutes later the player just paused / hung with a still image and no sound. Tried pressing stop, tried pressing play, tried menu, the thing was just totally unresponsive. I had to power it off at the wall and then back on again.

I have to say, this is totally unacceptable. How can a company issue a product which fails to play discs. If it’s something I have done wrong, then fair enough, but to my mind, I have set the thing up fine and it plays when it feels like it.

Morkna · 01-30-2018, 04:16 PM

I purchased a Sony 65XBR850e...I want a 4k player and was thinking about this one. But I see there is a new one the UBP-700 coming out that will also decode Dolby Vision. But I don't think my tv supports Dolby Vision so is it pointless and I should just go with the Sony 800?

HDTV1080P · 01-30-2018, 08:38 PM

Quote:

Originally Posted by Morkna

I purchased a Sony 65XBR850e...I want a 4k player and was thinking about this one. But I see there is a new one the UBP-700 coming out that will also decode Dolby Vision. But I don't think my tv supports Dolby Vision so is it pointless and I should just go with the Sony 800?

Its only pointless if you never plan on getting a display that supports Dolby Vision HDR. Some people prefer the UBP-X800 since it has DVD-Audio support, better build quality, and works with wireless Bluetooth headphones.

peschi · 01-30-2018, 09:59 PM

x800 has a lot of problems with random freezes/hangs/crashes, something Ive yet to see with the x700.

redc22 · 01-31-2018, 12:09 AM

Could not exchange it at BB because I brought on 11/08. See if Sony support can help.

Beezanteeum · 01-31-2018, 12:15 AM

In their technical spec., their said if VCDs are partially compatible with this player. What does it mean with that statement: Is the player can play VCD 1.0, 1.1 and 2.0 but not SVCD (Sony UBP-X800 can't play SVCD as mentioned in user's manual), or the player can only play legacy VCD (VCD 1.0 & 1.1) like other 4K blu-ray player?

LordoftheRings · 01-31-2018, 01:16 AM

Sony's DSEE HX audio upscaling technology* ... baloney or caviar?

• http://www.avhub.com.au/news/sound-i...dio-wow-437891

* "Upscale the frequency and dynamic range of MP3s and other compressed music—even your CDs—to near high-resolution quality, so you can get the full experience of the original recording."

01-30-2018, 05:20 AM	#3013
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	I would exchange the machine for another. But first! 1. Power on the Sony X800 all by itself. 2. Wait five seconds and power on your display. 3. Last, power on your receiver. And! Can we go to some basic settings in your player? • First, page 26 in your manual, please perform a Reset. • Page 27, read the Picture (No picture or the picture is not output) section. I'll be back... Last edited by LordoftheRings; 01-30-2018 at 05:34 AM.

01-31-2018, 01:16 AM	#3020
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Sony's DSEE HX audio upscaling technology* ... baloney or caviar? • http://www.avhub.com.au/news/sound-i...dio-wow-437891 * "Upscale the frequency and dynamic range of MP3s and other compressed music—even your CDs—to near high-resolution quality, so you can get the full experience of the original recording." Last edited by LordoftheRings; 01-31-2018 at 01:25 AM.

01-27-2018, 11:42 PM	#3001
Blu Balls Power Member Member since:Oct 2008 Location:Northern Illinois Blu-ray collection:70 Blu-ray reviews:73	Is HDR a feature that can be turned off? Is it possible to watch a 4K film in SDR?

01-28-2018, 01:10 AM	#3004
formula_nebula Blu-ray Grand Duke Top contributor Member since:Oct 2010 Location:San Antonio, TX 4K collection:515 Blu-ray collection:1688 DVD collection:72 Digital collection:628 Blu-ray reviews: 10 Trading Score:11	Glad you're good to go.

01-29-2018, 04:48 PM	#3005
redc22 Active Member Member since:Feb 2011 Location:Bay Area, California Home Theater Gallery:1 4K collection:354 Blu-ray collection:1564 DVD collection:248	My x800 would not response to anything. Had to unplug and restart. This is the second time since I got it before BF.

01-29-2018, 10:09 PM	#3006
Old Bones Power Member Member since:Jun 2008 Location:Port Coquitlam B.C. Canada Blu-ray reviews:8 Trading Score:1	Geez I feel sorry for all you guys that have problems with your X800 , mine has been flawless.

01-29-2018, 10:58 PM	#3007
Bru87tr Special Member Member since:Nov 2012 Location:Lowell, Ma Home Theater Gallery:1 4K collection:15 Blu-ray collection:272 Digital collection:465 Trading Score:42	Knock on wood, but so far no issues here. Watched a handful of movies so far.

01-29-2018, 11:56 PM	#3008
PaulGo Power Member Top contributor Member since:Aug 2007 Location:North Potomac, MD	Same here no issues with my three X800s.

01-30-2018, 02:14 AM	#3010
redc22 Active Member Member since:Feb 2011 Location:Bay Area, California Home Theater Gallery:1 4K collection:354 Blu-ray collection:1564 DVD collection:248	I did not contact Sony support. I don't think it is the connection because x800 would not response after powering up. I can see the green power light but nothing happens. After unplugging and plugging back up, the x800 would start right back up like nothing happened, well I have to log back in to my apps. I might go to BB to see if I can exchange another one. I do not have issue playing 4k disc.

01-30-2018, 02:34 AM	#3011
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	If I understand correctly you have no onscreen home menu after powering on?

01-30-2018, 04:09 AM	#3012
redc22 Active Member Member since:Feb 2011 Location:Bay Area, California Home Theater Gallery:1 4K collection:354 Blu-ray collection:1564 DVD collection:248	No on screen menu. Even the disc loader won't open. Tv is blank

01-30-2018, 10:40 AM	#3014
Ben_UK Blu-ray Samurai Member since:Feb 2011 Location:Birmingham, UK 4K collection:14 Blu-ray collection:226 Blu-ray reviews:4	Been playing a few different discs on the 800. Played a newly released DVD (the F1 Williams film) and the player crashed twice. First time the screen went black then had what looked like “classic” white TV noise, then black again, then more white noise for a split second then my TV lost signal but the player stayed “on”. I had to turn off the player then back on again and then it began playing where it left off. So I carried on watching the film, then about 20 minutes later the player just paused / hung with a still image and no sound. Tried pressing stop, tried pressing play, tried menu, the thing was just totally unresponsive. I had to power it off at the wall and then back on again. I have to say, this is totally unacceptable. How can a company issue a product which fails to play discs. If it’s something I have done wrong, then fair enough, but to my mind, I have set the thing up fine and it plays when it feels like it.

01-30-2018, 04:16 PM	#3015
Morkna Active Member Member since:Dec 2008 Location:Canton, OH 4K collection:1 Blu-ray collection:112 Blu-ray reviews:1	I purchased a Sony 65XBR850e...I want a 4k player and was thinking about this one. But I see there is a new one the UBP-700 coming out that will also decode Dolby Vision. But I don't think my tv supports Dolby Vision so is it pointless and I should just go with the Sony 800?

01-30-2018, 09:59 PM	#3017
peschi Senior Member Member since:Feb 2015	x800 has a lot of problems with random freezes/hangs/crashes, something Ive yet to see with the x700.

01-31-2018, 12:09 AM	#3018
redc22 Active Member Member since:Feb 2011 Location:Bay Area, California Home Theater Gallery:1 4K collection:354 Blu-ray collection:1564 DVD collection:248	Could not exchange it at BB because I brought on 11/08. See if Sony support can help.

01-31-2018, 12:15 AM	#3019
Beezanteeum New Member Top contributor Member since:Jan 2018	In their technical spec., their said if VCDs are partially compatible with this player. What does it mean with that statement: Is the player can play VCD 1.0, 1.1 and 2.0 but not SVCD (Sony UBP-X800 can't play SVCD as mentioned in user's manual), or the player can only play legacy VCD (VCD 1.0 & 1.1) like other 4K blu-ray player?

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