Sony UBP-X800 4K UHD Blu-ray player

[goldie1970]

Really frustrated with this player at this point. 4 nights in a row, completely frozen while streaming Netflix. Have to unplug to get to work. Then it freezes an hour or so later. I can make it thru 1 episode of Haunting of Hill house before “rebooting”. This sucks. Anyone else have this issue? I’m hesitant to do a firmware update after all the other horror stories

[Cortiz]

Originally Posted by goldie1970

Really frustrated with this player at this point. 4 nights in a row, completely frozen while streaming Netflix. Have to unplug to get to work. Then it freezes an hour or so later. I can make it thru 1 episode of Haunting of Hill house before “rebooting”. This sucks. Anyone else have this issue? I’m hesitant to do a firmware update after all the other horror stories

I'd say go for it. The last couple of firmwares have actually improved the player. I was having frequents lockups playing discs and haven't had any since installing the lastest firmware, and i have played tons of discs since.

[pzapatka]

Yes to both suggestions. Very odd...

[Iain-]

Originally Posted by goldie1970

Really frustrated with this player at this point. 4 nights in a row, completely frozen while streaming Netflix. Have to unplug to get to work. Then it freezes an hour or so later. I can make it thru 1 episode of Haunting of Hill house before “rebooting”. This sucks. Anyone else have this issue? I’m hesitant to do a firmware update after all the other horror stories

If you're continuing to have this problem, why do you continue putting up with it? Get a separate streamer and move on.

For example, I've had my Roku Ultra for well over a year and have absolutely no problems with it. Updates are automatically loaded online from Roku when they become available, as are updated apps.

More to the point, I've found the the Sony apps inherently unreliable, so I don't bother with them ... ever!

WRT "Haunting of Hill House", you're not missing much. It's simply just an overwrought soap opera. It could tell the story more effectively if it was pared down to 2-3 hours in length, IMO.

[goldenarm84]

Originally Posted by goldie1970

Really frustrated with this player at this point. 4 nights in a row, completely frozen while streaming Netflix. Have to unplug to get to work. Then it freezes an hour or so later. I can make it thru 1 episode of Haunting of Hill house before “rebooting”. This sucks. Anyone else have this issue? I’m hesitant to do a firmware update after all the other horror stories

Make sure you are clicking on the update services tab if it shows up (run that), that tab updates the apps on the player. Also update the firmware. I've had zero issues with the player since owning it day one. I use the netflix app on it, along with youtube premium and prime and they work fine.

[goldie1970]

Must be the player. Went to “update” and it’s up to date. Worse, it froze while my son was watching Avatar tonight on Blu-ray.

[ratandjmt]

Has anyone else had the player reset all of their information randomly? I turned it on earlier to watch Fantastic Beast with the kids and my Netflix and Prime passwords were gone. Also, none of my settings were correct. It's almost like I did a factory reset.

[y2jman]

other day when I updated services I saw youtube kids pop up under feature apps I was like

[jkeldo]

Originally Posted by y2jman

other day when I updated services I saw youtube kids pop up under feature apps I was like

Yes, the same happened to me when I updated today and also OperaTV was not with the other apps on the left side but was still under All Apps.

[blahsi]

The other night the player installed the latest firmware. When it powered off after the install, I couldn't get it to come back on by pressing the power button on the player nor the remote. I had to actually unplug it to get it to work.

[LordoftheRings]

Hard reset, unplugging...it resolves many problems with BR players, receivers, TVs, computers, laptops, modems, routers, etc.

[eddievanhalen]

Last week I played several triple layer/100 GB discs, like Robin Hood, The Matrix, Interstellar, Superman and I rewatched the first season of Game Of Thrones which are all triple layer/100 GB discs and I didn't have a single freezin with any triple layer (or dual layer, I received and watched the same day The Fog) discs I played.
I got my X-800 on June 2017 and didn't have any problem with it, yet, it froze from time to time, it spent a whole month playing discs everyday and Didn't got any freezing. In April one day it started recognizing any kind of disc.
I took it to Sony to be serviced but as it was still under guarrantee and Sony Spain lacked some pieces to repair it they just give me a new one, a new one that has only froze one that I remember and it was playing Prometheus.
The new player seems far more reliable then my first one.

[goldie1970]

Originally Posted by Iain-

If you're continuing to have this problem, why do you continue putting up with it? Get a separate streamer and move on.

For example, I've had my Roku Ultra for well over a year and have absolutely no problems with it. Updates are automatically loaded online from Roku when they become available, as are updated apps.

More to the point, I've found the the Sony apps inherently unreliable, so I don't bother with them ... ever!

WRT "Haunting of Hill House", you're not missing much. It's simply just an overwrought soap opera. It could tell the story more effectively if it was pared down to 2-3 hours in length, IMO.

Just so I’m clear...your advice is “the item you bought isn’t working in the manner it is supposed to work, buy something else”?

I would think “Sony really should fix their issues!” would be a better response, but you go ahead and spend your money as you see fit, I’ll spend mine as I see fit

And a new streaming device wouldn’t fix it freezing on blu-rays either, so there is that!

[format916]

Originally Posted by goldie1970

freezing on blu-rays

make sure you have a high quality hdmi cable. sorry if thats been answered already.

[freshmanjs]

I have set the color format to 4:2:2 in the screen settings menu, but the player is still sending out 4:4:4 for 4k hdr blu ray content. Is that expected? Is there a different setting I have to change to force 4:2:2? Thanks

[andantelise]

Originally Posted by y2jman

other day when I updated services I saw youtube kids pop up under feature apps I was like

I encountered the same issue yesterday when updating as well. I was, however, able to shut it down via the remote.

[asianguyvwhk]

Anyone have issues playing regular cds? I set up is the 800x with a Denon avr1400 and it plays 4k and blu ray discs fine (video and audio). However when I put in a regular audio cd, it shows the track listing and shows the cd playing, but there's no sound....

[liamtoh1]

Originally Posted by asianguyvwhk

Anyone have issues playing regular cds? I set up is the 800x with a Denon avr1400 and it plays 4k and blu ray discs fine (video and audio). However when I put in a regular audio cd, it shows the track listing and shows the cd playing, but there's no sound....

Regular CDs (Audio) work for me without any issues.

[steve1971]

I havent had any issues with disc's freezing and cd's play just fine on my x800.

[eddievanhalen]

Originally Posted by freshmanjs

I have set the color format to 4:2:2 in the screen settings menu, but the player is still sending out 4:4:4 for 4k hdr blu ray content. Is that expected? Is there a different setting I have to change to force 4:2:2? Thanks

How do you know that the player is sending 4:4:4 video while playing 4K HDR material despite you have it configured at 4:2:2? Does your T.V. set tells you what kind of signal is receiving? My Samsung 49" 4K HDR set only tells the resolution, frame rate and if it's HDR or not.