Sony UBP-X800 4K UHD Blu-ray player - Page 219 - Blu-ray Forum

Robert Zohn · 08-30-2019, 04:23 PM

Just replied to your PM, but did not notice that you pressed the "Display" button on the Sony remote control and it shows 1080p. That means your Pioneer VSX-52 is not passing the 4K HDR signal.

Your best solution is to connect the video out HDMI from the X800 BD player directly to your A8G and the 2nd HDMI audio only from the X800 BD player to your Pioneer VSX52 receiver.

Black Sabbath · 08-30-2019, 04:37 PM

Replied back a few times, but think I got it sorted now. Thanks again!

Scarriere · 09-05-2019, 01:18 PM

Quote:

Originally Posted by Black Sabbath

Yesterday I got a new Sony A8G as well as well as a Sony UBPX800 4K player. Now my receiver is a Pioneer VSX-52, so there's no 4K pass-thru or anything, but I noticed when I'm playing a 4K disc, whether it's passing through the receiver or HDMI directly to the TV, if I press "Display" on the blu-ray player remote or the TV remote, both say 1080p displaying and not 2160p. It does say HDR however, so I'm a little confused as to if I am getting the full 4K picture or not?

That's a really nice tv, congrats on that.
But your player doesn't do Dolby Vision. I'm unsure if you're aware of having a tv that does it, but not the 800.
Again, beauty tv!

RGB47 · 09-15-2019, 04:45 PM

I have the Sony UBP-X800, purchased a bit less than two years ago. All of a sudden, it will no longer play blu-ray and 4K disks ... but it will play DVD's. When trying to play a BR or 4K, it either has a blank screen with sound, or a screen that displays and then fades out continuously with sound. I have reset to factory settings and it has been upgraded over the internet. I have also replaced the HDMI cable running from the machine to my AVR. I have also swapped out the HDMI cable on the back of my AVR to another HDMI in, but same results. The thing was working fine a couple of days ago when I watched a 4K movie, then last night this all started up. Any suggestions/info will be greatly appreciate! Bob

LordoftheRings · 09-15-2019, 06:41 PM

Can you run the HDMI cable (Video/Audio) directly from the X800 to your display?
...Just to verify if you get a picture from Blu-rays 1080p and 4K.

RGB47 · 09-15-2019, 08:13 PM

Quote:

Originally Posted by LordoftheRings

Can you run the HDMI cable (Video/Audio) directly from the X800 to your display?
...Just to verify if you get a picture from Blu-rays 1080p and 4K.

I just did that. Same result. A DVD will play, but a BR nor a 4K disk will play, but there is audio.

LordoftheRings · 09-15-2019, 09:34 PM

You said that you have done a factory settings reset.
Are your video settings complying with the display you are using? ...4K TV, 2K TV, 4K projector, 2K projector.

Unplug the Sony from the wall outlet, but first unplug the HDMI cable from it.
Wait one minute, plug back the HDMI cable then the power cord.

PaulGo · 09-15-2019, 09:51 PM

I believe the DVD laser is separate from the Blu-ray laser. Also their may be some unique circuitry for the Blu-ray processing.

Tornado Red · 09-15-2019, 10:01 PM

Quote:

Originally Posted by PaulGo

I believe the DVD laser is separate from the Blu-ray laser. Also their may be some unique circuitry for the Blu-ray processing.

I agree with Paul, one laser is for the blu ray/4K, the other for DVDs and CDs, I think. May have some dust/dirt on the blu ray/4K laser.

Bodyslide · 09-16-2019, 12:27 AM

Here is the cleaner I have used on my PS4 and my blu ray players. I run it once every few months.

https://www.amazon.com/Maxell-MaxLin.../dp/B00178HN0O

RGB47 · 09-16-2019, 01:07 AM

Quote:

Originally Posted by LordoftheRings

You said that you have done a factory settings reset.
Are your video settings complying with the display you are using? ...4K TV, 2K TV, 4K projector, 2K projector.

Unplug the Sony from the wall outlet, but first unplug the HDMI cable from it.
Wait one minute, plug back the HDMI cable then the power cord.

Yes, I have checked at least 4 or 5 times now, video settings are correct.

I did as you suggested (unplugging/plugging back in), but with the same results. Am beginning to think it can only be one of two problems ... either the laser lens does need cleaning or a malfunction/problem with the player itself.

Thanks for your time and suggestions, I appreciate it!

RGB47 · 09-16-2019, 01:09 AM

Quote:

Originally Posted by Tornado Red

I agree with Paul, one laser is for the blu ray/4K, the other for DVDs and CDs, I think. May have some dust/dirt on the blu ray/4K laser.

Thanks much ... just ordered a cleaner to try that.

RGB47 · 09-16-2019, 01:09 AM

Quote:

Originally Posted by Bodyslide

Here is the cleaner I have used on my PS4 and my blu ray players. I run it once every few months.

https://www.amazon.com/Maxell-MaxLin.../dp/B00178HN0O

Many thanks for the link ... just ordered a cleaner to try now.

HDTV1080P · 09-16-2019, 01:24 AM

Since 2017 a family member that I know has owned two Sony UBP-X800 4K Ultra HD Blu-ray players, and they use them almost everyday of the week, and not once has it locked up when playing an optical disc including 4K Ultra HD Blu-ray, standard Blu-ray, DVD, or audio CD. The optical transport has been flawless. However, like other brands and models of Blu-ray players on the market that offer streaming services, once and awhile I was informed that when using the built in streaming services like Netflix once and awhile the Sony does lock up and the power cord needed to be pulled and plugged back in. However even on an old OPPO UDP-103D I remember the built in streaming features locked up once and awhile and the power cord needed pulled and plugged back in to reset the player.

The funny thing is this family member has a Roku Ultra in that room and since its so small they forgot it was connected for almost a year. They are now using the Sony UBP-X800 for optical disc playing and the Roku Ultra for streaming. Nothing beats the Roku Ultra for reliability when it comes to streaming.

LordoftheRings · 09-16-2019, 01:54 AM

You don't need to spend $30 for a Blu-ray lens cleaner, some are available for less than $10 ...
• https://www.amazon.com/Optimum-Super...25ZMPQ?ie=UTF8

If it doesn't work there is this alternative ...
• https://www.ebay.com/itm/Sony-UPX-1-...edirect=mobile
_____

Extra (Certified HDMI cable) ...
• https://www.monoprice.com/product?p_id=15428
• https://www.amazon.com/Monoprice-115.../dp/B01GCGKI3O

RGB47 · 09-16-2019, 03:12 AM

Quote:

Originally Posted by HDTV1080P

Since 2017 a family member that I know has owned two Sony UBP-X800 4K Ultra HD Blu-ray players, and they use them almost everyday of the week, and not once has it locked up when playing an optical disc including 4K Ultra HD Blu-ray, standard Blu-ray, DVD, or audio CD. The optical transport has been flawless. However, like other brands and models of Blu-ray players on the market that offer streaming services, once and awhile I was informed that when using the built in streaming services like Netflix once and awhile the Sony does lock up and the power cord needed to be pulled and plugged back in. However even on an old OPPO UDP-103D I remember the built in streaming features locked up once and awhile and the power cord needed pulled and plugged back in to reset the player.

The funny thing is this family member has a Roku Ultra in that room and since its so small they forgot it was connected for almost a year. They are now using the Sony UBP-X800 for optical disc playing and the Roku Ultra for streaming. Nothing beats the Roku Ultra for reliability when it comes to streaming.

My player is not locking up, it just will not play blu-ray and 4K disks ... it will play DVD's no problem. I don't use the player for streaming, I use a fire stick connected to another HDMI on the AVR. I have tried unplugging from the AC the player twice now, but to no avail. Just ordered a laser lens cleaner to see if that might be the problem. Thanks for taking the time to reply, I do appreciate it.

RGB47 · 09-16-2019, 03:14 AM

Quote:

Originally Posted by LordoftheRings

You don't need to spend $30 for a Blu-ray lens cleaner, some are available for less than $10 ... • https://www.amazon.com/Optimum-Super...25ZMPQ?ie=UTF8

If it doesn't work there is this alternative ...
• https://www.ebay.com/itm/Sony-UPX-1-...edirect=mobile
_____

Extra (Certified HDMI cable) ...
• https://www.monoprice.com/product?p_id=15428
• https://www.amazon.com/Monoprice-115.../dp/B01GCGKI3O

That is the cleaner I ordered tonight! Hope it works, will see on Tuesday. Thanks so much!

HDTV1080P · 09-16-2019, 03:47 AM

Quote:

Originally Posted by RGB47

That is the cleaner I ordered tonight! Hope it works, will see on Tuesday. Thanks so much!

If a factory reset and lens cleaner does not work, then the player will need to be repaired or replaced.

PaulGo · 09-16-2019, 04:29 AM

Generally the lens cleaner will work for spotty (intermittent) performance. I hope it works for you but the symptoms you describe lead me to believe it may be more serious than a dirty lens.

LordoftheRings · 09-16-2019, 05:30 AM

Same here, I suspect the disc drive.

On Boxing Day the Sony X800M2 will be on sale for $149 or so.
The older X800 we might see it for $99 (on clearance).

I would contact Sony and check if they can accommodate you.

09-15-2019, 04:45 PM	#4364
RGB47 Junior Member Member since:Sep 2019	UBP-X800 Not Playing Blu-ray or 4K Disks I have the Sony UBP-X800, purchased a bit less than two years ago. All of a sudden, it will no longer play blu-ray and 4K disks ... but it will play DVD's. When trying to play a BR or 4K, it either has a blank screen with sound, or a screen that displays and then fades out continuously with sound. I have reset to factory settings and it has been upgraded over the internet. I have also replaced the HDMI cable running from the machine to my AVR. I have also swapped out the HDMI cable on the back of my AVR to another HDMI in, but same results. The thing was working fine a couple of days ago when I watched a 4K movie, then last night this all started up. Any suggestions/info will be greatly appreciate! Bob

09-16-2019, 01:54 AM	#4375
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	You don't need to spend $30 for a Blu-ray lens cleaner, some are available for less than $10 ... • https://www.amazon.com/Optimum-Super...25ZMPQ?ie=UTF8 If it doesn't work there is this alternative ... • https://www.ebay.com/itm/Sony-UPX-1-...edirect=mobile _____ Extra (Certified HDMI cable) ... • https://www.monoprice.com/product?p_id=15428 • https://www.amazon.com/Monoprice-115.../dp/B01GCGKI3O Last edited by LordoftheRings; 09-16-2019 at 05:24 AM.

08-30-2019, 04:23 PM	#4361
Robert Zohn Retailer Insider Member since:Nov 2009 Location:Scarsdale, NY Trading Score:2	Just replied to your PM, but did not notice that you pressed the "Display" button on the Sony remote control and it shows 1080p. That means your Pioneer VSX-52 is not passing the 4K HDR signal. Your best solution is to connect the video out HDMI from the X800 BD player directly to your A8G and the 2nd HDMI audio only from the X800 BD player to your Pioneer VSX52 receiver.

08-30-2019, 04:37 PM	#4362
Black Sabbath Blu-ray Guru Member since:Apr 2011 Home Theater Gallery:13 Trading Score:146	Replied back a few times, but think I got it sorted now. Thanks again!

09-15-2019, 06:41 PM	#4365
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Can you run the HDMI cable (Video/Audio) directly from the X800 to your display? ...Just to verify if you get a picture from Blu-rays 1080p and 4K.

09-15-2019, 09:34 PM	#4367
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	You said that you have done a factory settings reset. Are your video settings complying with the display you are using? ...4K TV, 2K TV, 4K projector, 2K projector. Unplug the Sony from the wall outlet, but first unplug the HDMI cable from it. Wait one minute, plug back the HDMI cable then the power cord.

09-15-2019, 09:51 PM	#4368
PaulGo Power Member Top contributor Member since:Aug 2007 Location:North Potomac, MD	I believe the DVD laser is separate from the Blu-ray laser. Also their may be some unique circuitry for the Blu-ray processing.

09-16-2019, 12:27 AM	#4370
Bodyslide Blu-ray Samurai Member since:Jul 2009 Location:Woodstock Georgia 4K collection:91 Blu-ray collection:819 DVD collection:76 Trading Score:33	Here is the cleaner I have used on my PS4 and my blu ray players. I run it once every few months. https://www.amazon.com/Maxell-MaxLin.../dp/B00178HN0O

09-16-2019, 01:24 AM	#4374
HDTV1080P Blu-ray Champion Top contributor Member since:Jan 2007 Blu-ray reviews: 205	Since 2017 a family member that I know has owned two Sony UBP-X800 4K Ultra HD Blu-ray players, and they use them almost everyday of the week, and not once has it locked up when playing an optical disc including 4K Ultra HD Blu-ray, standard Blu-ray, DVD, or audio CD. The optical transport has been flawless. However, like other brands and models of Blu-ray players on the market that offer streaming services, once and awhile I was informed that when using the built in streaming services like Netflix once and awhile the Sony does lock up and the power cord needed to be pulled and plugged back in. However even on an old OPPO UDP-103D I remember the built in streaming features locked up once and awhile and the power cord needed pulled and plugged back in to reset the player. The funny thing is this family member has a Roku Ultra in that room and since its so small they forgot it was connected for almost a year. They are now using the Sony UBP-X800 for optical disc playing and the Roku Ultra for streaming. Nothing beats the Roku Ultra for reliability when it comes to streaming.

09-16-2019, 04:29 AM	#4379
PaulGo Power Member Top contributor Member since:Aug 2007 Location:North Potomac, MD	Generally the lens cleaner will work for spotty (intermittent) performance. I hope it works for you but the symptoms you describe lead me to believe it may be more serious than a dirty lens.

09-16-2019, 05:30 AM	#4380
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Same here, I suspect the disc drive. On Boxing Day the Sony X800M2 will be on sale for $149 or so. The older X800 we might see it for $99 (on clearance). I would contact Sony and check if they can accommodate you.

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