The Blu-ray Replacement Case Thread

[JDR]

I know this is a familiar story to many who follow this thread. I placed two orders with Casetopia Media Supply in the month of April. The first order was placed 98 days ago on 04/20/21. The second order was placed 91 days ago on 04/27/21. Authorizations were processed to my credit card. Immediately after both orders were confirmed a note stating "This order has already shipped or has reached the final stages of processing, therefore this order is no longer editable" was displayed on my invoices. This is clearly a false statement. Three months and counting to process and ship two orders is beyond excessive. Casetopia has not replied via email to multiple requests for shipment. Attempts to reach them by phone is also impossible. All calls go to an automatic voicemail box that is always full. Their poor customer support and lack of accessibility is totally unacceptable. After reading the complaints on the Better Business Bureau's website, I've noticed many customers who placed orders after mine have already received their shipments. Here are some examples of other customer's orders and outcomes. Order placed on 4/26 shipped on 6/4, Order placed on 5/12 shipped on 6/5, Order placed on 5/27 shipped on 6/6, Order placed on 5/23 shipped on 7/1. Using the Covid Pandemic as an excuse for shipment delays is simply not true. Apparently the only way to get your order shipped is to file a complaint with the BBB. I filed a complaint today so we will see if this strategy works. It's obvious Casetopia can't conduct their business in a fair, professional and legitimate manner!

[JDR]

CURRENT ALERTS FOR THIS BUSINESS
Additional Information:
As of July 22, 2021, BBB has been unable to determine if Casetopia Media Supply is still operating at its location at 4925 Cromwell Rd, Suite 603 in Chattanooga, TN. Calls to Casetopia Media Supply have resulted in receiving a recorded message indicating that the voicemail box is full. BBB staff visited the location of the company and did not find any signage at their location. BBB will continue to monitor to determine if the company is operational.

BBB Rating: F

Casetopia Media Supply
113 complaints filed against business
Failure to respond to 22 complaints filed against business.

About BBB Ratings: BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.

BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business’s file.

BBB Business Profiles generally explain the most significant factors that raise or lower a business’s rating.

BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business.

[CaptainYoda]

Not a surprise that the BBB gave Casetopia an F rating. I was was reluctant to order from them given all the horror stories here. I hope those that gave them money are able to get their product or refunds eventually.

[Password_is_Mattress]

Are there any good casetopia alternatives? I've also been waiting nearly 4 months on an order and no response from emails I've sent asking for updates. But I still need some replacement cases.

[backwater]

Has the idea ever been raised of doing a big group-buy from that german site Kronenberg linked in the OP? They seem to be the only source for various colored blu-ray cases now, but the shipping to the US is pretty hefty.

[MazeRunner]

any good Ebay sellers for regular cases? seems like they want like $10 for one case

[jstxanothrxstory]

Originally Posted by Password_is_Mattress

Are there any good casetopia alternatives? I've also been waiting nearly 4 months on an order and no response from emails I've sent asking for updates. But I still need some replacement cases.

Originally Posted by MazeRunner

any good Ebay sellers for regular cases? seems like they want like $10 for one case

Depending on what cases you're looking for, MegaDiscStore is a good alternative. They're on ebay as megadiscstore, and their website (goodwoodeshop.com) has some stuff they don't list on eBay. I tend to go with their eBay route, because they create private listings if I want a large quantity of stuff.

[jstxanothrxstory]

Originally Posted by backwater

Has the idea ever been raised of doing a big group-buy from that german site Kronenberg linked in the OP? They seem to be the only source for various colored blu-ray cases now, but the shipping to the US is pretty hefty.

If someone wanted to organize one, I'd definitely participate. I've been wanting to place an order with them for a bit now.

[MazeRunner]

It's a shame eco cases are becoming the norm, even for 4K. Nothing worse than paying $30 for a 4K movie and it's an eco case.

Also I went to a thrift shop recently and their tiny blu section had so many movies with holes poked in the artwork because of the eco cases.

[Fat Phil]

Lolz. Just placed a Casetopia order the other day (importing to the UK). Wish i'd seen this thread first

Aw well, fortunately I used Paypal so I can just whack 'em with a claim if they don't come through.

[johnnyknoxsvill]

Did read through but placed an order Castopia this morning, oh well I'll do a chargeback if need be. just placed an order through Goodwood, we'll see how that one goes

[JDR]

Here's an update on my recent post concerning Casetopia Media Supply. My complaint was received by the Better Business Bureau on 07/26/21. The BBB issued Casetopia a deadline of 08/11/21 to respond. As of today, 08/12/21, no response was received from Casetopia after two notices. This lack of action proves Casetopia does not respect their customers or appreciate their business. They continue to ignore all attempts to work toward a resolution. From my own personal experience, please take my advice and avoid Casetopia at all costs. Do not allow them to continue to operate in such a despicable manner. Support another retailer that truly appreciates you and values your business.

The following edited information was provided to me by the Better Business Bureau. ****Thank you for taking the time to inform us of your experience with this business. We have accepted your complaint and have forwarded it to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed. The BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. The BBB is not an enforcement agency. We cannot compel a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. The BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. The text of your complaint and the response from the business will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy).****

07/26/2021 Complaint Received by BBB
07/26/2021 Complaint Validated by BBB Operator
07/27/2021 Send Acknowledgement to Consumer
07/27/2021 Inform Business of the Complaint
07/28/2021 Resend Complaint to Business
08/12/2021 No Response Received from Business on 2nd Notice

[johnnyknoxsvill]

Originally Posted by JDR

Here's an update on my recent post concerning Casetopia Media Supply. My complaint was received by the Better Business Bureau on 07/26/21. The BBB issued Casetopia a deadline of 08/11/21 to respond. As of today, 08/12/21, no response was received from Casetopia after two notices. This lack of action proves Casetopia does not respect their customers or appreciate their business. They continue to ignore all attempts to work toward a resolution. From my own personal experience, please take my advice and avoid Casetopia at all costs. Do not allow them to continue to operate in such a despicable manner. Support another retailer that truly appreciates you and values your business.

The following edited information was provided to me by the Better Business Bureau. ****Thank you for taking the time to inform us of your experience with this business. We have accepted your complaint and have forwarded it to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude. Please be patient as we work to ensure that your concerns are addressed. The BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us. The BBB is not an enforcement agency. We cannot compel a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. The BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. The text of your complaint and the response from the business will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy).****

07/26/2021 Complaint Received by BBB
07/26/2021 Complaint Validated by BBB Operator
07/27/2021 Send Acknowledgement to Consumer
07/27/2021 Inform Business of the Complaint
07/28/2021 Resend Complaint to Business
08/12/2021 No Response Received from Business on 2nd Notice

I'm going to call my CC and see if I can do a chargeback right now, and just point them to the BBB as the reason why

[Blu-Dre]

I just recently had to do the same BBB complaint for Casetopia, it was settled. I really hate that cases are becoming scarce this way, because I often have to replace them for various reasons.

Anyone know of a TV show in 4K that has an 8-disc case? I need one for the Jumanji trilogy (4K, BD and 3D for the last two)

Also, anyone know of a 5-disc steelbook that's not the thick one?

[Gold Ranger]

I think WestWorld...
But try the transformers or Mission Impossible sets.
Those are 10 disks, you can pop a tray out and have your eight...

[Gold Ranger]

I have a few 10-Disk cases. Let me know if you want, maybe we can trade a few?

[Blu-Dre]

Originally Posted by Gold Ranger

I have a few 10-Disk cases. Let me know if you want, maybe we can trade a few?

Are the 8 to 10 disc ones the size of the Predator and Harry Potter 4K cases?

[Gold Ranger]

Not sure. I bought Harry Potter separately and only got the trilogy for Predator.
I've never seen the bigger sets.

[Blu-Dre]

I believe the size is 25mm:

[gewehr43sniper]

Anyone know where I can find blue, single disc PS4 cases?