Panasonic UB820/UB9000 4K UHD Blu-ray player

[chip75]

Originally Posted by PuppetMasterBlu

Yes. Im honestly baffled. I have ordered a new cable. If that fails then I got nothing.

What happens when you disable Dolby Vision on the 820? what happens when you watch DV content with the TVs Apps?

[PuppetMasterBlu]

Originally Posted by chip75

What happens when you disable Dolby Vision on the 820? what happens when you watch DV content with the TVs Apps?

TV apps work perfectly with DV as will as any files with DV off a USB drive. If I switch DV off the menus come back fine. BUT anything plugged into those HDMI inputs will sometimes have the screen go black for 2 to 3 seconds before coming back. Again this is the second TV that is working this way and I don't know why. I will say that all the cables im using are these Monoprice 18GB Certified cables. Im going to try new ones that are 2.1 but I doubt it makes a difference.

[chip75]

Originally Posted by PuppetMasterBlu

TV apps work perfectly with DV as will as any files with DV off a USB drive. If I switch DV off the menus come back fine. BUT anything plugged into those HDMI inputs will sometimes have the screen go black for 2 to 3 seconds before coming back. Again this is the second TV that is working this way and I don't know why. I will say that all the cables im using are these Monoprice 18GB Certified cables. Im going to try new ones that are 2.1 but I doubt it makes a difference.

It sounds like there's a fault with the TCLs HDMI board, its firmware is up to date? you don't have any other devices with DV?

[PuppetMasterBlu]

Originally Posted by chip75

It sounds like there's a fault with the TCLs HDMI board, its firmware is up to date? you don't have any other devices with DV?

That of course occurred to me but 2 tvs in a row? And yes only my 4k player has DV. But they all cut to black sometimes briefly.

[chip75]

Originally Posted by PuppetMasterBlu

That of course occurred to me but 2 tvs in a row? And yes only my 4k player has DV. But they all cut to black sometimes briefly.

If they're cutting to black it might just be the TV adjusting from one kind of input signal to another. Can you post your player's settings? there might be something there we're missing.

[PuppetMasterBlu]

Originally Posted by chip75

If they're cutting to black it might just be the TV adjusting from one kind of input signal to another. Can you post your player's settings? there might be something there we're missing.

No it's during the movie and no I have poured over every setting, but thank you.

[slimdude]

Originally Posted by PuppetMasterBlu

TV apps work perfectly with DV as will as any files with DV off a USB drive. If I switch DV off the menus come back fine. BUT anything plugged into those HDMI inputs will sometimes have the screen go black for 2 to 3 seconds before coming back. Again this is the second TV that is working this way and I don't know why. I will say that all the cables im using are these Monoprice 18GB Certified cables. Im going to try new ones that are 2.1 but I doubt it makes a difference.

The main benefit of HDMI 2.1 cables is to transmit 120hz with faster VRR. It wouldn't affect nor have anything to do with the issue that you're experiencing now with DV on your tv.

[PuppetMasterBlu]

Originally Posted by slimdude

The main benefit of HDMI 2.1 cables is to transmit 120hz with faster VRR. It wouldn't affect nor have anything to do with the issue that you're experiencing now with DV on your tv.

Ohh I know BUT after looking around I have found that TCL can be picky with HDMI cables. Higher end ones tend to do better. Again it's just a last effort. They will be sent back if not.

[danny24]

Originally Posted by SS-3

Thank you for the feedback.

Thankfully I purchased the extended warranty with Best Buy, so I have three years left on the warranty, the first year is with Panasonic which has expired.

I am going to wait until after the holiday rush, probably February, to bring it into Best Buy for service.

Every WB Christmas title I have played thus far has had issues. I have two left, Polar Express tonight and Christmas Story on Christmas Day. All Christmas WB titles and all BD-66, so strange.

Hopefully someone can post the cleaning steps with dish soap. I am concerned about water residue, using that method.

You should not have to clean your UHD discs to please the UB9000. I only clean discs if say there is tons of fingerprints and grease. A dry microfiber cloth should wipe any discs off that are not overly dirty. For the really dirty ones I use warm running water, dish soap and pat it dry with paper towel than use a microfiber cloth to clean any residue. Like I said it's odd how some of the Panasonic machines have problems with certain discs and other ones don't. I can't explain that.

[Jim Pez]

Originally Posted by drush9999

Just got the official Panasonic N2QAYA000172 remote direct from them for 41 quid delivered:



Well worth it, has a nice weight to it and the buttons aren't spongy or too small.

Where can I get this official remote?

[slimdude]

Originally Posted by Jim Pez

Where can I get this official remote?

Probably from ebay.

[Jack Priest]

Just tried playing The Little Drummer Girl 4K discs and my UB 820 is playing them in 1080??

"3840x2160/25p Dolby Vision" to "1080/50p SDR/BT.2020"

Also, if I press status on the remote control, it says "Dynamic Range Conversion Output" and "Dolby Vision Output: 1080/50p"
It's on Filmmaker Mode too, so Dolby Vision isn't applying either, by the look of it. What is happening?

[PUsokrJosh305]

Originally Posted by Jack Priest

Just tried playing The Little Drummer Girl 4K discs and my UB 820 is playing them in 1080??

"3840x2160/25p Dolby Vision" to "1080/50p SDR/BT.2020"

It's possible one of your settings is converting it. What's your 4K/60 Output, Color Mode, Deep Color Mode, and HDR/ Color Gamut settings??

[PUsokrJosh305]

As you all know, I have a LG C9 and I turn "On" Dynamic Tone Mapping as well as use the HDR Optimizer from my 820 (it's set at Super High Luminance) for HDR10 movies. I know that LG's DTM can overcook a lot of the picture, making it way too bright in certain scenes. I've been toying around with the Optimum HDR Settings, specifically the Dynamic Range Adjustment setting and I have noticed that as I decrease that setting, the overcooked picture looks a lot better and honestly normal.

Now is this how you go about using the Dynamic Range Adjustment or am I ruining my picture by adjusting it?

[Naiera]

Originally Posted by Jack Priest

Just tried playing The Little Drummer Girl 4K discs and my UB 820 is playing them in 1080??

"3840x2160/25p Dolby Vision" to "1080/50p SDR/BT.2020"

Also, if I press status on the remote control, it says "Dynamic Range Conversion Output" and "Dolby Vision Output: 1080/50p"
It's on Filmmaker Mode too, so Dolby Vision isn't applying either, by the look of it. What is happening?

What’s the rest of your equipment? Sounds to me like something in there doesn’t support 2160p at 50Hz.

[mdhaus]

Originally Posted by PuppetMasterBlu

So I have the 820 and I just bought a TCL R655. With some discs when I play a Dolby Vision disc the Menus are blacked out. Reservoir Dogs and Jurassic World Dominion to name 2. Also sometimes the screen will go black for 2-3 seconds and come back. I exchanged the tv and the same thing is happening. I hooked the player up to my crappy bedroom tv and Dolby Vision worked fine. What is going on?

I have the same exact problem with my 9000, which is hooked up to a TCL 75-inch 8-series QLED. It's not consistent...Most Dolby Vision discs are fine. But on some Dolby Vision titles, the wording on the menu screens is in black and sometimes subtitles that are a part of the movie show up in black, too. Even that isn't consistent when it happens...it's only some of them that do it. Meanwhile, I have an 820 hooked up to a TCL 55-inch and there are no issues with any of that.

Several months ago, I was having some problems with that TV and as a precaution, Best Buy switched out the motherboard. I was also having those Dolby Vision issues at that time, so I showed it to the tech to see what he thought. He was perplexed by it, too. My guess is that it's a firmware error on TCL's part that is impacting certain sets.

[mdhaus]

Originally Posted by chip75

What happens when you disable Dolby Vision on the 820? what happens when you watch DV content with the TVs Apps?

This wasn't addressed to me...but I'll provide an answer, since I have the same issue.

The problem only impacts some Dolby Vision discs. If I turn off Dolby Vision on the player and have it revert to standard HDR, then the menus are fine and subtitles are, too. Dolby Vision is also fine on TV apps - It's only a problem with discs.

[PuppetMasterBlu]

Originally Posted by mdhaus

This wasn't addressed to me...but I'll provide an answer, since I have the same issue.

The problem only impacts some Dolby Vision discs. If I turn off Dolby Vision on the player and have it revert to standard HDR, then the menus are fine and subtitles are, too. Dolby Vision is also fine on TV apps - It's only a problem with discs.

Bingo. Do you lose the menus into blackness or are just the letters black. I lose mine altogether. Also does your screen go black for 2-3 seconds?

[PuppetMasterBlu]

Im wondering now if I should grab the Hisense U8H.

[Number_6]

I have a question about the replacement remote and doing the set-up:

So I bought a replacement remote and I thought I was getting the right one, it’s a Panasonic not a knock-off, but turns out it’s the 131 not the 172 so it doesn’t have the HDR button.

Looking on eBay I get a knock-off 172 for about $10-12 but everyone seems to recommend not going with knock-offs. All the genuine Panasonic 172 remotes are $66-$80. I’m not paying that, sorry.

So I want to set my player but the final step in the video is to push the HDR button while a movie is player to make sure the HDR setting is set to Standard.

Is there a way to check that setting with the 131 remote that I have?