The Criterion Collection - Page 228 - Blu-ray Forum

reallyagi · 01-07-2010, 02:18 PM

Loving the beard jacobserver, that's a man's beard.

Mine grows like bogs at the wetlands.

PowellPressburger · 01-07-2010, 03:20 PM

Quote:

Originally Posted by jamal2

Ordered 9 replacement cases 1 month ago today, still haven't received anything. Emailed Criterion about it 4 days ago, still no response.

For what a great company they are, their customer service is pretty atrocious.

WOW that gives me an eta on my cases then I ordered 4 of them and still nothing.

The least they could do when one pays for them and they do ship is they could at least send an e-mail to you notifying you of the shipment that way we at least know what might be going on.

horseflesh · 01-07-2010, 03:30 PM

Quote:

Originally Posted by jacobsever

Hmm, not Michael Cera, no.
My hair is down past my nipples, so I get Jesus a lot.
And without my beard I get David Spade.

But Michael Cera...interesting.

Yeah, that's a top beard man.

I had a reasonable one cultivated a few weeks ago but tried to trim it and made a balls of of. So it's now all gone

Quote:

Originally Posted by jamal2

Ordered 9 replacement cases 1 month ago today, still haven't received anything. Emailed Criterion about it 4 days ago, still no response.

For what a great company they are, their customer service is pretty atrocious.

I've always found their customer service to be second to none. I expect they're swamped with people requesting replacement cases, and they're just not set up for that.

jamal2 · 01-07-2010, 03:34 PM

I'm sorry but to go an entire month without even so much as a confirmation that they received my payment is a completely unacceptable business practice. No company should ever make a customer wait that long without so much as acknowledging their existence.

ccfixx · 01-07-2010, 03:48 PM

Quote:

Originally Posted by jamal2

I'm sorry but to go an entire month without even so much as a confirmation that they received my payment is a completely unacceptable business practice. No company should ever make a customer wait that long without so much as acknowledging their existence.

Tell 'em you want your money back, then. Or, better yet, file a refund through PayPal. Your problem of Criterion's "poor customer service" will then be solved. That'll show 'em.

I, myself, have never had any problems with Criterion's customer service.

CC

jamal2 · 01-07-2010, 04:11 PM

Why would I get a refund? I still want the cases, and I know I'll get them eventually. Criterion is a great company, and I will continue to buy and be satisfied with their products, but that doesn't make this situation any less appalling. I know you like them too, but your snarky defense is a little ridiculous.

anomynous · 01-07-2010, 05:15 PM

Quote:

Originally Posted by jamal2

Ordered 9 replacement cases 1 month ago today, still haven't received anything. Emailed Criterion about it 4 days ago, still no response.

For what a great company they are, their customer service is pretty atrocious.

Same here. Ordered on 12/4, have sent 2 emails, and nothing.

PowellPressburger · 01-07-2010, 05:24 PM

At the least they should do is maybe post a message maybe on their site that hey there is another delay on cases for said titles etc. Otherwise I just would think they would ship out in a timely manner , and would imagine they were lost or mis delievered.

but that order from early december and still nothing is crazy, i bet it is one case holding up the order also. Maybe?

anomynous · 01-07-2010, 05:29 PM

The order was for Bottle Rocket, El Norte & The 400 Blows. I know they didn't have Bottle Rocket in at first, but they got them in sometime before Christmas, which was almost 2 weeks ago. I've sent 2 emails, they could at least reply to them.

stobbart · 01-07-2010, 05:43 PM

December tends to be a time for vacation from work. Most non-retail businesses (non-retail in the sense that they do not have a B&M store) just got back to the office a couple of days ago on the 4th. And I assume they have thousands of emails to sort through from people sending 2 emails wanting to know about their order status. Its Criterion, your money is safe, they will get you the product as soon as they can.

reallyagi · 01-07-2010, 05:48 PM

Quote:

Originally Posted by stobbart

December tends to be a time for vacation from work. Most non-retail businesses (non-retail in the sense that they do not have a B&M store) just got back to the office a couple of days ago on the 4th. And I assume they have thousands of emails to sort through from people sending 2 emails wanting to know about their order status. Its Criterion, your money is safe, they will get you the product as soon as they can.

Automated email response

"We're all getting drunk 'till mid January. Cheers."
It's the least they can do.

But yes, y'all will get those cases... e v e n t u a l l y

anomynous · 01-07-2010, 05:50 PM

Quote:

Originally Posted by stobbart

December tends to be a time for vacation from work. Most non-retail businesses (non-retail in the sense that they do not have a B&M store) just got back to the office a couple of days ago on the 4th. And I assume they have thousands of emails to sort through from people sending 2 emails wanting to know about their order status. Its Criterion, your money is safe, they will get you the product as soon as they can.

So it's not reasonable to be concerned after more than a month after paying? Especially since other people have recieved their cases already, or at least have received "Your order has shipped" emails?

Please, people need to stop acting like Criterion can do no wrong.

fdm · 01-07-2010, 05:55 PM

People need to stop getting so worked up about every little thing.

ccfixx · 01-07-2010, 07:06 PM

Quote:

Originally Posted by fdm

People need to stop getting so worked up about every little thing.

My thoughts exactly. If you look back, this thread has turned into a combination of the following posts...

a) What are these replacement cases everyone keeps talking about?

b) Does anyone know where I can get the replacement cases?

c) $5 per case!?!? Why should I have to pay extra for something that should've been done from the beginning?

d) Does anyone know if any of the other replacement cases besides "The Third Man" are available?

e) Has anyone heard from Criterion about their replacement cases being shipped?

f) I've sent e-mails to Criterion about my replacement cases, but haven't received any kind of reply.

And, I'm sure I've missed a few of the repetitive posts, but I'm sure other people feel the same way. And, I'm sure that I'm even guilty of a few of those same posts, but you see what I'm getting at, right?

CC

Deadset · 01-07-2010, 07:09 PM

Quote:

Originally Posted by anomynous

So it's not reasonable to be concerned after more than a month after paying? Especially since other people have recieved their cases already, or at least have received "Your order has shipped" emails?

Please, people need to stop acting like Criterion can do no wrong.

I don't recall when I paid my $5 for the Third Man, but still nothing. At least I have record of it, I'll give them till March, see what happens.

wiza_gab · 01-07-2010, 07:39 PM

Quote:

Originally Posted by ccfixx

My thoughts exactly. If you look back, this thread has turned into a combination of the following posts...

a) What are these replacement cases everyone keeps talking about?

b) Does anyone know where I can get the replacement cases?

c) $5 per case!?!? Why should I have to pay extra for something that should've been done from the beginning?

d) Does anyone know if any of the other replacement cases besides "The Third Man" are available?

e) Has anyone heard from Criterion about their replacement cases being shipped?

f) I've sent e-mails to Criterion about my replacement cases, but haven't received any kind of reply.

And, I'm sure I've missed a few of the repetitive posts, but I'm sure other people feel the same way. And, I'm sure that I'm even guilty of a few of those same posts, but you see what I'm getting at, right?

CC

Then we should add some information on the first page of this thread. I'd like to mention a few things :

1) Canada is considered as Domestic (USD$5 per case for the first two, then USD$2.50 per case)

2) The Curious Case Of Benjamin Button does not have a replacement case but forum member reallyagi has made a custom cover for the new clear plastic case and it looks just like the original.
https://forum.blu-ray.com/showpost.p...postcount=4502

Print-ready high-definition cover file :
http://hotfile.com/dl/23320828/9b352...final.pdf.html
(made by reallyagi)

mikesncc1701 · 01-07-2010, 07:52 PM

It's nice to see Criterion lovers are everywhere. I only own 7 of their blus so far which are Bottle Rocket, For All Mankind, In The Realm Of The Senses, Repulsion, Monsoon Wedding, Benjamin Button, and The Seventh Seal. If everyone held the standard Criterion does when it comes to their transfers, we wouldn't even have to bother with these rating sites.

KNOWxONE · 01-07-2010, 09:42 PM

Quote:

Originally Posted by PowellPressburger

I would buy it but that is me... part of me says wait until release date etc... sometimes my local Best Buys put them out early, but depends. In MN here.

I think I just wasn't confident enough to blind buy. I was actually hoping they had The Hurt Locker on the floor early. Is 8 1/2 worth a blind buy?

angrywolf · 01-07-2010, 10:44 PM

I paid for three replacement cases back on Dec. 16, but I figured they were probably on vacation and/or swamped with orders so I'll give them another month.

I became a fan of The Criterion Collection after checking out DVDs from the public library in my area. They have almost 150 CC DVDs available, I've seen around 30 of them so far and I've enjoyed most of them. Unfortunately, they don't carry Blu-rays yet

I'm not a collector, but I rent all of the Criterion Blu-rays from Netflix first, and if I really like them, I buy them. I only own five Criterion Blu-rays, The Seventh Seal, The Third Man (one of my favorite movies ever), The Wages of Fear, Chungking Express and Last Year At Marienbad. Other movies I enjoyed that I hope to own soon are Pierrot Le Fou, The Last Emperor, Play Time and Kagemusha. Not too crazy about the IFC Films released by Criterion I've seen so far though (Gomorrah and A Christmas Tale), so I probably won't get those.

Variable · 01-08-2010, 02:06 AM

got and watched gomorrah today. Liked it a lot. sadly my ps3 is not working right now so I had to watch it at my uncles. much prefer first viewings either in theatres or at MY house, which I can admit here

.

anyway it was still great and hopefully I'll have a replacement in a week or two and get to do an official viewing haha.

everyone should relax about the cases in general. I felt myself getting worked up about ordering them and decided maybe I don't need them. the original cases stand as a badge of honor and early adoption.

but maybe that's just what I have to tell myself to keep myself sane. either way it's working! and I'm $$ richer.

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01-07-2010, 02:18 PM	#4541
reallyagi Senior Member Member since:Jan 2009 Location:Chicago, IL Blu-ray collection:182 Trading Score:5	Loving the beard jacobserver, that's a man's beard. Mine grows like bogs at the wetlands.

01-07-2010, 03:34 PM	#4544
jamal2 Banned Member since:Dec 2009 Blu-ray collection:602	I'm sorry but to go an entire month without even so much as a confirmation that they received my payment is a completely unacceptable business practice. No company should ever make a customer wait that long without so much as acknowledging their existence.

01-07-2010, 04:11 PM	#4546
jamal2 Banned Member since:Dec 2009 Blu-ray collection:602	Why would I get a refund? I still want the cases, and I know I'll get them eventually. Criterion is a great company, and I will continue to buy and be satisfied with their products, but that doesn't make this situation any less appalling. I know you like them too, but your snarky defense is a little ridiculous.

01-07-2010, 05:24 PM	#4548
PowellPressburger Blu-ray Count Top contributor Member since:Aug 2007 Location:DIFFERENT PLACES! Minneapolis 4K collection:995 Blu-ray collection:3680 DVD collection:359 Blu-ray reviews: 51 Trading Score:297	At the least they should do is maybe post a message maybe on their site that hey there is another delay on cases for said titles etc. Otherwise I just would think they would ship out in a timely manner , and would imagine they were lost or mis delievered. but that order from early december and still nothing is crazy, i bet it is one case holding up the order also. Maybe?

01-07-2010, 05:29 PM	#4549
anomynous Blu-ray Guru Member since:Sep 2008 Blu-ray collection:185 Trading Score:40	The order was for Bottle Rocket, El Norte & The 400 Blows. I know they didn't have Bottle Rocket in at first, but they got them in sometime before Christmas, which was almost 2 weeks ago. I've sent 2 emails, they could at least reply to them.

01-07-2010, 05:43 PM	#4550
stobbart Power Member Top contributor Member since:Feb 2009 4K collection:143 Blu-ray collection:1199 Trading Score:6	December tends to be a time for vacation from work. Most non-retail businesses (non-retail in the sense that they do not have a B&M store) just got back to the office a couple of days ago on the 4th. And I assume they have thousands of emails to sort through from people sending 2 emails wanting to know about their order status. Its Criterion, your money is safe, they will get you the product as soon as they can.

01-07-2010, 05:55 PM	#4553
fdm Blu-ray Ninja Top contributor Member since:Nov 2007 Location:Way Out West 4K collection:- Blu-ray collection:- DVD collection:- Digital collection:- iTunes collection:- Prime collection:- Blu-ray reviews:2 Trading Score:3	People need to stop getting so worked up about every little thing.

01-07-2010, 07:52 PM	#4557
mikesncc1701 Blu-ray Knight Member since:Jan 2010 Location:Jacksonville, FL Home Theater Gallery:3 4K collection:617 Blu-ray collection:2285 DVD collection:798 Digital collection:1270 Blu-ray reviews:1 Trading Score:50	It's nice to see Criterion lovers are everywhere. I only own 7 of their blus so far which are Bottle Rocket, For All Mankind, In The Realm Of The Senses, Repulsion, Monsoon Wedding, Benjamin Button, and The Seventh Seal. If everyone held the standard Criterion does when it comes to their transfers, we wouldn't even have to bother with these rating sites.

01-07-2010, 10:44 PM	#4559
angrywolf Member Member since:Dec 2009	I paid for three replacement cases back on Dec. 16, but I figured they were probably on vacation and/or swamped with orders so I'll give them another month. I became a fan of The Criterion Collection after checking out DVDs from the public library in my area. They have almost 150 CC DVDs available, I've seen around 30 of them so far and I've enjoyed most of them. Unfortunately, they don't carry Blu-rays yet I'm not a collector, but I rent all of the Criterion Blu-rays from Netflix first, and if I really like them, I buy them. I only own five Criterion Blu-rays, The Seventh Seal, The Third Man (one of my favorite movies ever), The Wages of Fear, Chungking Express and Last Year At Marienbad. Other movies I enjoyed that I hope to own soon are Pierrot Le Fou, The Last Emperor, Play Time and Kagemusha. Not too crazy about the IFC Films released by Criterion I've seen so far though (Gomorrah and A Christmas Tale), so I probably won't get those.

01-08-2010, 02:06 AM	#4560
Variable Special Member Member since:Mar 2008 Location:Northern New Jersey Blu-ray collection:12	got and watched gomorrah today. Liked it a lot. sadly my ps3 is not working right now so I had to watch it at my uncles. much prefer first viewings either in theatres or at MY house, which I can admit here . anyway it was still great and hopefully I'll have a replacement in a week or two and get to do an official viewing haha. everyone should relax about the cases in general. I felt myself getting worked up about ordering them and decided maybe I don't need them. the original cases stand as a badge of honor and early adoption. but maybe that's just what I have to tell myself to keep myself sane. either way it's working! and I'm $$ richer.

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