The Criterion Collection

[Eny-]

Originally Posted by silentblu

Don't get me started on B&N. A month later and I'm still waiting on two. They had to reship three of them. Well on Friday a month after ordering, Charade finally arrived. Now I think two others are missing again since they have been stuck with 'shipment accepted by usps' since the 11th. I'm not sure why they didn't ship the 2nd time at least priority when they said they did. Maybe they can make it two months.

The moral of the story either pay for UPS shipping or don't order from B&N. Contracting DHL to USPS can't be saving them enough money for this kind of service.

As I said earlier in this thread, they cancelled my «Paths of Glory» order. According to them the set is unavailable and they can't get more in stock. I even grabbed a screen-shot of their website with the product page saying that it is available to ship in 24 hours. They didn't bother to answer...

[Antonmassacre1]

Originally Posted by silentblu

Don't get me started on B&N. A month later and I'm still waiting on two. They had to reship three of them. Well on Friday a month after ordering, Charade finally arrived. Now I think two others are missing again since they have been stuck with 'shipment accepted by usps' since the 11th. I'm not sure why they didn't ship the 2nd time at least priority when they said they did. Maybe they can make it two months.

The moral of the story either pay for UPS shipping or don't order from B&N. Contracting DHL to USPS can't be saving them enough money for this kind of service.

No kidding, I just received 6 items that shipped on Nov. 4 last Friday. Their customer service is absolutely ridiculous as well.

[cferreiro]

Just received my Night of the Hunter blu ray. Sent from Barnes and Noble to Australia. It shipped a month ago and i've finally got it to find the packaging has been torn on the spine. They didn't bother to package it with any bubble wrap. This is so annoying after having to wait so long for it.

Does anyone know how i go about getting it replaced? Would I have to post it back to them?

please help

[silentblu]

Originally Posted by cferreiro

Just received my Night of the Hunter blu ray. Sent from Barnes and Noble to Australia. It shipped a month ago and i've finally got it to find the packaging has been torn on the spine. They didn't bother to package it with any bubble wrap. This is so annoying after having to wait so long for it.

Does anyone know how i go about getting it replaced? Would I have to post it back to them?

please help

They should have included a return slip with your package, you would then have to mail it back or take it to a local store.

[greekak229]

Ohh, those wacky bunch of chums at B & N. Always getting into trouble.

[BasicGreatGuy]

Waiting for "Paths of Glory" to go on sale again. I missed the low price Amazon offered it recently. Decided to go ahead and get it. A five dollar difference isn't a big deal. Will give me something to watch this Wednesday I also got "The Naked Prey." I remember seeing this movie as a young teenager. A one of a kind movie, in my opinion.

[GuyOfOwnage]

Modern Times is showing up as being "Under Review" on Amazon. The release year is also set to 1905 for some reason. Does anyone know what's going on with this title?

[BasicGreatGuy]

Originally Posted by GuyOfOwnage

Modern Times is showing up as being "Under Review" on Amazon. The release year is also set to 1905 for some reason. Does anyone know what's going on with this title?

More than likely, Amazon had several complaints from customers about the movie. It may be a defect issue they are sorting through.

[Beta Man]

Originally Posted by cferreiro

Just received my Night of the Hunter blu ray. Sent from Barnes and Noble to Australia. It shipped a month ago and i've finally got it to find the packaging has been torn on the spine. They didn't bother to package it with any bubble wrap. This is so annoying after having to wait so long for it.

Does anyone know how i go about getting it replaced? Would I have to post it back to them?

please help

I would contact Criterion directly..... tell them about your issues with the retailer etc.... and more than likely they'll remedy the situation directly. I certainly wouldn't ship the entire thing back, if it took that long to get to you in the first place. Criterion's customer service is top notch.

(although.... if you watched it, how soon will you really want to watch it again )

[buffetfroid]

Finally watched Antichrist. Fifteen years ago I really liked Lars von Trier. The first two acts of Antichrist were just boring and then it shifted to shock value ******y. Kind of sad. Glad I rented this one.

[cferreiro]

Originally Posted by Beta Man

I would contact Criterion directly..... tell them about your issues with the retailer etc.... and more than likely they'll remedy the situation directly. I certainly wouldn't ship the entire thing back, if it took that long to get to you in the first place. Criterion's customer service is top notch.

(although.... if you watched it, how soon will you really want to watch it again )

Cheers. I've sent them an email. fingers crossed. I'm just not keen to wait months toing and froing with this.

[thethingwithnoname]

Just got my copy of Breathless on BD with a few others from the BN sale
I notice it is in digi-pak format?
Does anyone know if they do replacement cases for this title in the standard plastic case as part of the replacement program?
I thought it was only for the first block of releases
Mind you, I also thought that only multi disc sets were digipak on BD from Crit and Breathless is one disc?

Thanks

[KENTA]

Originally Posted by thethingwithnoname

Just got my copy of Breathless on BD with a few others from the BN sale
I notice it is in digi-pak format?
Does anyone know if they do replacement cases for this title in the standard plastic case as part of the replacement program?
I thought it was only for the first block of releases
Mind you, I also thought that only multi disc sets were digipak on BD from Crit and Breathless is one disc?

Thanks

No replacement case, they designed it after the DVD version of the film.

[thethingwithnoname]

Originally Posted by KENTA

No replacement case, they designed it after the DVD version of the film.

cheers

Odd though as i read in a few places only double disc sets were going to be digipaks

Thanks though

[ShellOilJunior]

I see T.P. Wiseau's THE ROOM is getting a blu-ray (maybe 3d, too) release in 2011. Someone should ask Criterion on FB if they'd release it.

[greekak229]

I contacted Criterion about my broken Vivre sa Vie case almost two weeks ago and they haven't gotten back to me.

[reallyagi]

Originally Posted by thethingwithnoname

cheers

Odd though as i read in a few places only double disc sets were going to be digipaks

Thanks though

Fist of all the packaging for Breathless is beautiful, much better than the clear cases. Are you really jeopardizing beauty for consistency? Also, I doubt that booklet would fit in a clear case anyway. Hope you enjoy the movie...

[fdm]

Originally Posted by greekak229

I contacted Criterion about my broken Vivre sa Vie case almost two weeks ago and they haven't gotten back to me.

In the meantime, you could have had a replacement from amazon for free (in a day or so if you're a Prime member).

[ccfixx]

Originally Posted by greekak229

I contacted Criterion about my broken Vivre sa Vie case almost two weeks ago and they haven't gotten back to me.

Yeah, there might be something going on over as it gets closer to the holiday because I haven't heard back from anyone, either, regarding a message that I sent a while back.

CC

[aggienader08]

Originally Posted by greekak229

I contacted Criterion about my broken Vivre sa Vie case almost two weeks ago and they haven't gotten back to me.

Yea, the holidays can be a real b!t**. Don't get me wrong, I love the Christmas season, but that's when the customer service instantaneously drops off the map for every retailer.