The Criterion Collection

[shadedpain4]

Originally Posted by The Great Owl

Here's the latest story installment of The Little Blu-ray That Could.

"I think I can. I think I can. I think I can. I think I can. I think I can."









(On my main page, the order says, "Not Yet Shipped.")

So it's expected to get to you today, and it's on time, but it still hasn't shipped?

[theater dreamer]

TheGreatOwl, I show the exact same status.

Here is the chat I had last evening with Amazon.

Hello,
Here's a copy of the chat transcript you requested:

Initial Question: Order # 107-1424941-9556238, Criterion Blu Ray of Chungking Express. Another Amazon rep I spoke with a few days ago guaranteed me that this would be coming, that a copy had been reserved for me. Now, I am having other people with similar orders placed for this movie through Amazon have been told it's not coming. I've not heard anything from Amazon. Please clarify.

10:53 PM PDT Ankit(Amazon): Hello, my name is Ankit. I'm here to help you today.
10:53 PM PDT William Gregory: Hello, Ankit.
10:54 PM PDT Ankit: Hello William .
I am sorry to hear your concern.
Please allow me a moment let me check it for you.
10:54 PM PDT William Gregory: Thank you.
10:55 PM PDT Ankit: You're welcome.
10:57 PM PDT Ankit: Thanks for your patience.
10:59 PM PDT Ankit: I checked and found you placed a sold and fulfilled by Amazon product and now our inventory is sold out but your order is reserved you will get your order by April 13. Currently this item is available with 3rd party seller.
11:00 PM PDT William Gregory: So, why are other people who bought the movie, at the same time, and at the same price, being told that they will not receive the movie?
11:02 PM PDT Ankit: It seems due to limited inventory their orders was cancelled.
11:02 PM PDT William Gregory: But I will get a copy later today? It doesn't even show as being mailed yet.
11:03 PM PDT Ankit: It will be shipped very soon we will send you a confirmation email when your order ship out.
11:03 PM PDT William Gregory: I'm confused. I will get it today?
11:04 PM PDT Ankit: Yes you will get it today by 8 P.M.
11:04 PM PDT William Gregory: Ok, thank you. Can you please send a chat transcript to my e-mail?
11:04 PM PDT Ankit: You're welcome.
Sure.
11:05 PM PDT Ankit: I will send you the chat transcript after this chat.
Please click on the "End chat" button at the upper right corner of this window.
11:05 PM PDT William Gregory: Ok, thank you, Ankit! Have a great evening!
11:05 PM PDT Ankit: Always a pleasure.
Thank you.
Amazon.com

Originally Posted by The Great Owl

Here's the latest story installment of The Little Blu-ray That Could.

"I think I can. I think I can. I think I can. I think I can. I think I can."









(On my main page, the order says, "Not Yet Shipped.")

Originally Posted by shadedpain4

So it's expected to get to you today, and it's on time, but it still hasn't shipped?

I'm flummoxed. I've spoken with no fewer than three reps, one who spoke with their supervisor, and all told me "you will get it." Unequivocally. Don't ask me how, but that's what they said.

Santa Claus will delivery my copy of Chungking Express before Amazon does. I'll eat my words if I'm wrong, but if I had a Magic Eight Ball, and shook it, the response would be:

pigs will fly before you get Chungking Express for $30

[theater dreamer]

Originally Posted by shadedpain4

So it's expected to get to you today, and it's on time, but it still hasn't shipped?

To address this more in detail, the only reason I think this is even possible is that they often get orders from me about this time (slightly earlier), and have the item to me by 8 pm same day. I'm Prime (I don't know if The Great Owl is), but they seem pretty confident that I'm going to have this tonight, and, it's not uncommon for them to have same day delivery, and it not reflect as shipped at 10 am. Plus, I have Flash Gordon and The Bourne Supremacy arriving today, so one courier could deliver them all to me. /shrug

I want to believe this is simply an example of one hand not knowing what the other is doing, but it seems improbable to me that their inventory system, as thorough as it is, would just spontaneously spit out x amount of copies of a movie for sale if they didn't have it. When Tokyo Story was on sale in December, and they didn't get any in, it's because the Digi was no longer being issued, and that's what I'd bought. It was replaced by the Scanavo case. This film has been out of print for several months now, if what I've been reading is accurate.

We shall see, won't we, guys?

[theater dreamer]

An A for effort, Polaroid, lol.

Originally Posted by Polaroid

[Show spoiler]Maven July No
Maven July On
Jam Levy Noun
Jan Velum Yon
Jan Novel Yum
La Jenny Ovum
Oval Jenny Mu
Oval Jenny Um
Man Oven July
An Venom July
Nova Men July
Van Omen July
Jam Levy No Nu
Jam Levy On Nu
Jam Envy Lo Nu
Jan Vole My Nu
Jan Love My Nu
Jan Levy Om Nu
Jan Levy Mu No
Jan Levy Mu On
Jan Levy Um No
Jan Levy Um On
Jan Envy Lo Mu
Jan Envy Lo Um
Van June Lo My
Van Elm Joy Nu
Van Em July No
Van Em July On
Van Me July No
Van Me July On
Van En July Om

Unmanly
Laymen
Volume
Novena
Anyone
Lemony
Yeoman
Namely
Meanly
Navel
Envoy
Enjoy
Manly
Loamy
Venom
Jenny
Velum
Joule
Alone
Meany
Mayen
Value
Annoy
Mauve
Unman
Mealy
Ulnae
Venal
Money
Ovule
Novae
Maven
Nylon
Melon
Lemon
Novel
Annul
Yuan
Male
Lave
Oven
Jean
Elan
Ulna
Lean
Omen
Nova
Noun
None
Oman
Vale
Neon
Amen
Navy
Noel
Veal
Vane
Name
Anon
Myna
Vole
Mule
Yule
Move
Moue
Ovum
Mole
Moan
Menu
Love
Only
Lone
Loan
Mean
July
Meal
Aloe
Mayo
Lame
Lane
Oval
Aeon
Maul
Many
Joey
Mane
Nave
June
Loam
Alum
Levy
Envy
Vela
Yen
May
Nae
Jay
Eon
One
Nay
Lea
Yea
Man
Ole
Elm
Nun
Lam
Aye
Lay
Van
Joy
Emu
Yum
You
Yon
Any
Jan
Jam
Men
Ale
Yam
Ova
Lye
Mu
My
Ye
Nu
El
La
Ay
Um
Yo
Lo
Em
No
An
On
Am
En
Om
Me
Ma
Ya
A

[theater dreamer]

[shadedpain4]

Originally Posted by theater dreamer

Wait, does this mean you're *not* getting this today?

[theater dreamer]

Apparently, Amazon has no clue what they're doing.

[SkyAntoine]

Originally Posted by theater dreamer

Apparently, Amazon has no clue what they're doing.

From our perspective we know it is unlikely these will ship: OOP Criterion...fetches high dollar on eBay...$30ish sale price (less than MSRP)

From Amazon's perspective this is a number of a little round disk in their system. I think it is some sort of glitch in their inventory system.

Has even one person received a copy?

[theater dreamer]

Originally Posted by SkyAntoine

From our perspective we know it is unlikely these will ship: OOP Criterion...fetches high dollar on eBay...$30ish sale price (less than MSRP)

From Amazon's perspective this is a number of a little round disk in their system. I think it is some sort of glitch in their inventory system.

Has even one person received a copy?

Not a one that I've read, and I've been going over Twitter with a fine-tooth comb. One guy I've interacted with got a cancellation notification two days ago, and so he bought it off of Ebay.

I just got off a chat with another rep at Amazon. He checked their complete warehouse inventory across the US, and they have zero copies. Zero. And that's a problem, because twelve hours ago, another rep guaranteed delivery by 8 pm. Somewhere, their system, or their training, is at fault, and it reflects poorly on them. Yet, still we're being told that one of their suppliers is promising a shipment.

I told them them need to overhaul their system, because if they don't have something in hand, they should not be selling. Period. And, the fact that they don't charge until the item is shipped is irrelevant. When the biggest supplier on Earth says they have something, as difficult as it may be to believe, I take them at face value.

[kylec123]

Here is mine. I had to "approve" that it was delayed and I still wanted it, like above, a few days ago. I don't think we will be getting these. I just wonder how long it will take Amazon to figure that out.

[The Great Owl]

Originally Posted by theater dreamer

[Show spoiler]

I just received the same message from Amazon, so I went ahead and canceled my order, just to have my $39 back in my account for other things.

At least I got The City of the Dead shipped for free with that batch order.

[shadedpain4]

Originally Posted by The Great Owl

I just received the same message from Amazon, so I went ahead and canceled my order, just to have my $39 back in my account for other things.

At least I got The City of the Dead shipped for free with that batch order.

They made you pay for it before it shipped?

[SkyAntoine]

Originally Posted by theater dreamer

Not a one that I've read, and I've been going over Twitter with a fine-tooth comb. One guy I've interacted with got a cancellation notification two days ago, and so he bought it off of Ebay.



I just got off a chat with another rep at Amazon. He checked their complete warehouse inventory across the US, and they have zero copies. Zero. And that's a problem, because twelve hours ago, another rep guaranteed delivery by 8 pm. Somewhere, their system, or their training, is at fault, and it reflects poorly on them. Yet, still we're being told that one of their suppliers is promising a shipment.



I told them them need to overhaul their system, because if they don't have something in hand, they should not be selling. Period. And, the fact that they don't charge until the item is shipped is irrelevant. When the biggest supplier on Earth says they have something, as difficult as it may be to believe, I take them at face value.

There's only one logical explanation...

[kylec123]

I talked to someone on the phone to see if anything could be resolved. They basically just said it was unknown and they have no way of contacting the third party vendor who has the stock.

[The Great Owl]

Originally Posted by shadedpain4

They made you pay for it before it shipped?

No. Amazon does not typically charge my bank account until an item has shipped.

In my own personal ledger, though, I always deduct the money from my bank account as soon as I place an order, a pre-order, or whatever. In my eyes, it's a done deal the split second that I hit the "Submit Order" button on a website, and I enter the payment as such in my ledger just to let me know that the money is, in concept, no longer there. That way, I always know in my head how much disposable income I have left to use, instead of relying on what the bank website shows me.

So, in this sense, I'll enter the Amazon cancellation into my ledger when I get home, and "add" that $39 back into my account.

I'm old-school that way.

The downside is that this can sometimes be a pain in the neck if Amazon ends up charging me less for an item than what the price was when I pre-ordered, but I simply add the difference into my account later on.

[kylec123]

Also, the person I talked with told me the name of the third party vendor, but I didn't quite catch the spelling right because it was not a normal word. Maybe someone else could get that and do some detective work to find their phone number.

It started with an r....lol I think it ended in "as"

[Nuck Horris]

Release predictions:

[Show spoiler]
Crocodile Dundee - The Australian Cut
Existenz
Arizona Dream
Politically Incorrect - The Complete Television Series
American Splendor
The Best Offer
Malena Uncut
Little Murders

[Vinyl]

Originally Posted by SkyAntoine

There's only one logical explanation...

I see what you did thar

[jayembee]

Originally Posted by shadedpain4

So it's expected to get to you today, and it's on time, but it still hasn't shipped?

This happened to me the other month during their sale of a handful of Criterion Japanese film BDs. One had a guaranteed delivery date that didn't change, even though the status was "not yet shipped", until that delivery date came and went.

[kylec123]

Update:


I've "confirmed"...whatever that means.