HD Scape - Fireplace - Will Not Play on PS3 - UPDATE: replacements available now - Page 4 - Blu-ray Forum

bubs · 11-01-2007, 05:57 PM

Seriously, what's the big deal with him wanting a HD Fireplace. I think it would be cool for christmas! Opening up presents infront of a fire, not everybody has the luxury of owning a fireplace.

DrinkMore · 11-01-2007, 06:00 PM

Quote:

Originally Posted by bubs

Seriously, what's the big deal with him wanting a HD Fireplace. I think it would be cool for christmas! Opening up presents infront of a fire, not everybody has the luxury of owning a fireplace.

That was my main thing for getting it - for Christmas and Thanksgiving. However I think Thanksgiving is out of the question now since this problem has cropped up.

We have several fireplaces. We will be lighting them. However one plasma is sitting right above it and as much as I think there will be NO problem lighting one of those store bought logs, I don't feel like chancing it.

miked924 · 11-01-2007, 06:19 PM

Quote:

Originally Posted by DrinkMore

See post #50 on this page on page 3.

Cool thanks, I overlooked that. Wonder if I should just get my refund from Amazon and re-order when the fixed batch comes out

DrinkMore · 11-01-2007, 06:43 PM

Quote:

Originally Posted by miked924

Cool thanks, I overlooked that. Wonder if I should just get my refund from Amazon and re-order when the fixed batch comes out

Up to you. I figured I have already paid for it, so I might as well just keep it and wait for the working copy to arrive. Just extra work to refund and buy again. I don't need the money.

Whytewash · 11-01-2007, 06:57 PM

I actually went to a few B&M stores to find this title. Im happy that I couldnt find it after reading this thread. They are obviosuly taking care of their customers. I dont mind the wait.... I will buy it when they reissue it.

Are there any problems with the other "landscape" titles that have come out?

DrinkMore · 11-01-2007, 07:44 PM

Quote:

Originally Posted by Whytewash

I actually went to a few B&M stores to find this title. Im happy that I couldnt find it after reading this thread. They are obviosuly taking care of their customers. I dont mind the wait.... I will buy it when they reissue it.

Are there any problems with the other "landscape" titles that have come out?

Not from what everyone has posted here. They say all the other titles are just fine. It's this one.

Guinness7 · 11-02-2007, 03:21 AM

Quote:

Originally Posted by DrinkMore

Thank you for your patience in this matter. Today we have found that the problem is not in fact with the firmware but with our product. We are now in the process of replicating new copies which will be available in no longer than 30 days. We have two options to offer you:

1. Email me with your name and address and I will send you a self-addressed stamped envelope. In the self-addressed stamped envelope enclose the product and your receipt and we will give you a full refund.
2. Email me with your name and address and as soon as the new product becomes available you will be reshipped, and you do not have to return the original disc.

Sorry again for any inconvenience this may have caused.

Kindest Regards,

HDScape/DVD International
Customer Support

I opted to wait and get a new copy

That is great news to hear and the very quick turn around is impressive. I would have picked the same option as well. Hope that disk makes you nice and warm.(which it could if you have a plasma tv)

MBLURAY · 11-02-2007, 03:14 PM

Here's more information I received today from HDscape. First we had the option to keep the disc, now we must return it and wait for the revised disc.

Plans have changed a bit and what we will be doing is sending you a selfaddressed stamped envelope in which you will be returning the disc in.Each package has a unique code that when received will be entered in oursystem. This ensures that when the new shipment of Fireplace Blu-Raydiscs comes in you will automatically be sent a new one. When youreceive the self addressed stamped envelope you will only be returningthe disc, not the case. **When you receive the new disc it will not bein a case. On our website we already have an option to customers that have notcontacted us yet to sign up for this option. Because I have alreadyspoken to you and have your information I am able to send you a selfaddressed stamped envelope without you signing up for it on the website. Sorry again for the inconvenience and if you would now like to returnthe disc for a refund please advise me as soon as possible.

DrinkMore · 11-02-2007, 03:15 PM

I received a new dell computer that has a nice Blu-Ray player/burner on it. So I popped this disc in and it works just fine.

So, it's just a PS3 thing. Wonder if it's the company or really an issue on Sony's end with a firmware problem?

The fires look good. Not what I was expecting but they are ok

owa · 11-02-2007, 03:21 PM

Quote:

Originally Posted by MBLURAY

Here's more information I received today from HDscape. First we had the option to keep the disc, now we must return it and wait for the revised disc.

Plans have changed a bit and what we will be doing is sending you a selfaddressed stamped envelope in which you will be returning the disc in.Each package has a unique code that when received will be entered in oursystem. This ensures that when the new shipment of Fireplace Blu-Raydiscs comes in you will automatically be sent a new one. When youreceive the self addressed stamped envelope you will only be returningthe disc, not the case. **When you receive the new disc it will not bein a case. On our website we already have an option to customers that have notcontacted us yet to sign up for this option. Because I have alreadyspoken to you and have your information I am able to send you a selfaddressed stamped envelope without you signing up for it on the website. Sorry again for the inconvenience and if you would now like to returnthe disc for a refund please advise me as soon as possible.

Thanks for the info. Sounds easy enough although I don't know if I'll ever get around to sending it back. I'm the world's worst procrastinator when it comes to stuff like this.

PS3plus52XBR2 · 11-02-2007, 03:23 PM

I just "ordered" the free replacement Fireplace disc from the HDscape website. Very simple and I am impressed so far with their prompt attention to the matter and their customer service.

I can't wait to get the Fireplace since I like their Exotic Aquarium very much.

C6 Z06 · 11-02-2007, 10:39 PM

OK Drink and others that have Fireplace, I got the BD today finally and guess what.............................................. ..It don't work on the PS3, but it does work on my Sony BDP-S300.

It throws up the same error code as someone posted before on the PS3 but fine on the stand-alone.

I also got the Exotic Saltwater Aquarium and that plays fine on both players. I will still get the replacement for Fireplace because it will be used on my PS3 more than my stand-alone. Later

supersix4 · 11-02-2007, 10:43 PM

Quote:

Originally Posted by Teazle

Try some lighter fluid.

lol to good

DrinkMore · 11-02-2007, 11:23 PM

Quote:

Originally Posted by C6 Z06

OK Drink and others that have Fireplace, I got the BD today finally and guess what.............................................. ..It don't work on the PS3, but it does work on my Sony BDP-S300.

It throws up the same error code as someone posted before on the PS3 but fine on the stand-alone.

I also got the Exotic Saltwater Aquarium and that plays fine on both players. I will still get the replacement for Fireplace because it will be used on my PS3 more than my stand-alone. Later

Thanks for the update. I might pick up the SW video.

Deciazulado · 11-02-2007, 11:36 PM

Confirmed Visions of the Sea and Serenity Southern Seas play on PS3

PS3plus52XBR2 · 11-13-2007, 07:59 PM

Did anyone get the return envelope yet from the company? It's been over a week since I "ordered" it from HDScape.

DrinkMore · 11-13-2007, 08:19 PM

Quote:

Originally Posted by PS3plus52XBR2

Did anyone get the return envelope yet from the company? It's been over a week since I "ordered" it from HDScape.

I forgot about that. Same boat. She told me she would send me one but have not received it yet.

PS3plus52XBR2 · 11-17-2007, 11:58 PM

OK I finally got my return envelope today. I hope all of you get it soon. I will be sending back the defective disc on Monday.

C6 Z06 · 11-18-2007, 12:46 AM

Quote:

Originally Posted by PS3plus52XBR2

OK I finally got my return envelope today. I hope all of you get it soon. I will be sending back the defective disc on Monday.

Same, got mine today.

reiella · 11-18-2007, 02:14 AM

Quote:

Originally Posted by miked924

Cool thanks, I overlooked that. Wonder if I should just get my refund from Amazon and re-order when the fixed batch comes out

That may or may not work actually. With Chronos at least, Amazon still shipped out some of the defective discs very much late after the 'recall'. I still had to get mine replaced form the studio [RB rocks].

I'd suggest going with the route of getting the publisher to resolve the problem so you know it's resolved.

11-02-2007, 03:14 PM	#68
MBLURAY Junior Member Member since:Aug 2007	HD Scape Fireplace Here's more information I received today from HDscape. First we had the option to keep the disc, now we must return it and wait for the revised disc. Plans have changed a bit and what we will be doing is sending you a selfaddressed stamped envelope in which you will be returning the disc in.Each package has a unique code that when received will be entered in oursystem. This ensures that when the new shipment of Fireplace Blu-Raydiscs comes in you will automatically be sent a new one. When youreceive the self addressed stamped envelope you will only be returningthe disc, not the case. **When you receive the new disc it will not bein a case. On our website we already have an option to customers that have notcontacted us yet to sign up for this option. Because I have alreadyspoken to you and have your information I am able to send you a selfaddressed stamped envelope without you signing up for it on the website. Sorry again for the inconvenience and if you would now like to returnthe disc for a refund please advise me as soon as possible.

11-02-2007, 10:39 PM	#72
C6 Z06 Special Member Member since:Dec 2006 Location:Virginia 4K collection:427 Blu-ray collection:1695 Trading Score:18	OK Drink and others that have Fireplace, I got the BD today finally and guess what.............................................. ..It don't work on the PS3, but it does work on my Sony BDP-S300. It throws up the same error code as someone posted before on the PS3 but fine on the stand-alone. I also got the Exotic Saltwater Aquarium and that plays fine on both players. I will still get the replacement for Fireplace because it will be used on my PS3 more than my stand-alone. Later Last edited by C6 Z06; 11-02-2007 at 10:44 PM.

11-17-2007, 11:58 PM	#78
PS3plus52XBR2 Active Member Member since:Apr 2007 Location:Long Island, NY Blu-ray collection:2	Got my return envelope today. OK I finally got my return envelope today. I hope all of you get it soon. I will be sending back the defective disc on Monday.

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11-01-2007, 05:57 PM	#61
bubs Active Member Member since:Jun 2007 Location:Montreal	Seriously, what's the big deal with him wanting a HD Fireplace. I think it would be cool for christmas! Opening up presents infront of a fire, not everybody has the luxury of owning a fireplace.

11-01-2007, 06:57 PM	#65
Whytewash Special Member Member since:Mar 2007 Location:'Couve, WA Blu-ray collection:60 Blu-ray reviews:1	I actually went to a few B&M stores to find this title. Im happy that I couldnt find it after reading this thread. They are obviosuly taking care of their customers. I dont mind the wait.... I will buy it when they reissue it. Are there any problems with the other "landscape" titles that have come out?

11-02-2007, 03:15 PM	#69
DrinkMore Banned Member since:Apr 2007 Location:That's What She Said! Blu-ray collection:140 Blu-ray reviews:7 Trading Score:3	I received a new dell computer that has a nice Blu-Ray player/burner on it. So I popped this disc in and it works just fine. So, it's just a PS3 thing. Wonder if it's the company or really an issue on Sony's end with a firmware problem? The fires look good. Not what I was expecting but they are ok

11-02-2007, 03:23 PM	#71
PS3plus52XBR2 Active Member Member since:Apr 2007 Location:Long Island, NY Blu-ray collection:2	I just "ordered" the free replacement Fireplace disc from the HDscape website. Very simple and I am impressed so far with their prompt attention to the matter and their customer service. I can't wait to get the Fireplace since I like their Exotic Aquarium very much.

11-02-2007, 11:36 PM	#75
Deciazulado Site Manager Top contributor Member since:Aug 2006 Location:USiberia Home Theater Gallery:6 4K collection:1161 Blu-ray collection:7055 DVD collection:4063	Confirmed Visions of the Sea and Serenity Southern Seas play on PS3

11-13-2007, 07:59 PM	#76
PS3plus52XBR2 Active Member Member since:Apr 2007 Location:Long Island, NY Blu-ray collection:2	Did anyone get the return envelope yet from the company? It's been over a week since I "ordered" it from HDScape.

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