Star Wars: The Complete Saga (1977-2005)

[casperuk]

Originally Posted by T-Diddy

My copy wasn't even shipped yet! I've tried to cancel it, but it wasn't possible anymore. I asked the costumer service via e-mail and I got this generic answer:

give it a few days, i've got the transcription saved in an email so i have proof i've been told i would get a refund.

[T-Diddy]

Originally Posted by casperuk

give it a few days, i've got the transcription saved in an email so i have proof i've been told i would get a refund.

I hope, that you're right. If I don't get the refund, can you please sent me your transcription via private message?

[starkrogersthor91]

God, hope they don't charge the £19.99 to those who legitimately ordered it at £13, I'll be incredibly annoyed!!

[stargazeruk]

Originally Posted by davlee1991

God, hope they don't charge the £19.99 to those who legitimately ordered it at £13, I'll be incredibly annoyed!!

Amazon tend to honour those orders. It's been extremely rare that they don't so those that got in on £13 are dam luckly.

It's the ones that had it had it shipped before the release date that might possibly might get some resistance to getting the refund of £6.99.

So far they was only like a few hours of a miss price and then the rest of the day it been £19.99 so technically the price has not dropped. I am finding it hard to believe they might refund people the £6.99 for a short miss price accident.

I tend to find they only refund if they had it a lower price for the entire day.

[casperuk]

Originally Posted by T-Diddy

I hope, that you're right. If I don't get the refund, can you please sent me your transcription via private message?

Originally Posted by davlee1991

God, hope they don't charge the £19.99 to those who legitimately ordered it at £13, I'll be incredibly annoyed!!

Originally Posted by stargazeruk

Amazon tend to honour those orders. It's been extremely rare that they don't so those that got in on £13 are dam luckly.

It's the ones that had it had it shipped before the release date that might possibly might get some resistance to getting the refund of £6.99.

So far they was only like a few hours of a miss price and then the rest of the day it been £19.99 so technically the price has not dropped. I am finding it hard to believe they might refund people the £6.99 for a short miss price accident.

I tend to find they only refund if they had it a lower price for the entire day.

iirc it doesn't matter how long it's that price, amazon will honour it. as mine was pre-ordered for me by my other half and she didn't even know it was 13 quid before i spotted it on here. and the preorder was only a week old. trice dropped day of release. so after shipping. there for amazon should honour it.

worse case i will just post the transcript on the board so everyone can see it. no need to hide it as nothing personal is on it that cannot be removed.

btw - https://www.amazon.co.uk/gp/help/cus...deId=201254060 - should help

[Ste7en]

Originally Posted by davlee1991

God, hope they don't charge the £19.99 to those who legitimately ordered it at £13, I'll be incredibly annoyed!!

My copy is out for delivery and I was charged 13 quid.

[r9800pro]

Originally Posted by Fat Phil

Don't sweat it just yet. We'll no doubt get an automated £6.99 refund in a couple of days. Don't enter the amazon chat room of destiny unless you absolutely have to.

I just spent a very painful 10 minutes in the chat room with an amazon rep who was denying (or at least had no knowledge) that it was ever that price

Rep: I have checked your order and found that the order the price on our website is £19.99 the amount at which you have pre ordered this item.

Me: But it went DOWN earlier in the day to £13.00. It has now gone back up to £19.99. Surely the lowest price on release day is the one that is honoured?

And so it continued ........the horror, the horror......

I'm pretty sure the poor guy was just copying and pasting generic responses from his "Hi, how are you today: 100 responses to customer queries" book.

I always make sure to place an order when the price is lowered so that the CS rep would find a proof of the lower price in my order not on Amazon price page.

Upon contacting their cs chat though, the rep told me they can't offer a price difference refund although that was on release date and that my copy was just shipped a few minutes earlier.
What he offered though was a full refund of that order and that he will contact UPS to return the item and I can get it from the other lower price order.
I got the refund and the item is still moving with UPS and should arrive tomorrow

[Fat Phil]

Originally Posted by r9800pro

Upon contacting their cs chat though, the rep told me they can't offer a price difference refund although that was on release date and that my copy was just shipped a few minutes earlier.
What he offered though was a full refund of that order and that he will contact UPS to return the item and I can get it from the other lower price order.
I got the refund and the item is still moving with UPS and should arrive tomorrow

Yeah, that's bulls***. When it was technically shipped has nothing to do with it. I can't see how they can get around the very explicit wording of their own pre-order price guarantee -

----------
"Whenever you pre-order an item eligible for our Pre-order Price Guarantee, the price you pay will be the lowest price offered by Amazon.co.uk between the time you place your order up to and including the release date".
----------

If they do hold this no refund position then that's pretty shady on amazon's part. Suffice to say, if I don't get my partial refund, my copy's going back for a full refund.

[T-Diddy]

Great! Now I got this reply from the customer service:

I am afraid to inform you that I was unable to find the mentioned price of item Star Wars: The Force Awakens Collector's Edition [Blu-ray 3D] [Region Free] in our website.

I request you to please share the link where you found the updated price of the item so that we can assist you further.

Your patience and understanding are greatly appreciated in this regard.

Does anybody here in the forum has a link or screen shot, which proves, that the price was down to 13,00GBP, please? Thank you in advance.

[RazorwireRyan]

Hmmm, I had it in my basket at 13.00 and earlier today it had the old "an item in your basket has changed price" showing "was 13.00, is now 19.00." But now it's vanished. Looks like they're doing a clean up job on it.

[starkrogersthor91]

Originally Posted by T-Diddy

Great! Now I got this reply from the customer service:

Does anybody here in the forum has a link or screen shot, which proves, that the price was down to 13,00GBP, please? Thank you in advance.

Amazon's CS has gone down the pooper lately. I don't know what's going on. They used to be super helpful, now they're just a pack of ignorant morons.

This is a screenshot of my personal order from the other evening. The price reads £10.83, since, as an international customer, the VAT was removed at checkout. But, hopefully it's of some help.

[T-Diddy]

Thank you very much

[Fat Phil]

If Amazon Customer Service are struggling to comprehend maybe use this nice visual aid.



Everyone loves a graph.

[T-Diddy]

Originally Posted by Fat Phil

If Amazon Customer Service are struggling to comprehend maybe use this nice visual aid.



Everyone loves a graph.

I've used that graph and quoted their own Pre-Order Price Guarantee.

[TheHutt]

Whoever needs a screenshot of the Amazon.co.uk 13 pound price (as a proof for the customer service), here you go:

[Fat Phil]

If a graph doesn't help us nothing will

Have you been using the CS chat room or have you been e-mailing them?

[T-Diddy]

I've e-mailed them

[r9800pro]

My package should've arrived today but it was indeed returned to Amazon UK after it arrived to Egypt

Luckily I still had the £13.00 price order and I've contacted CS chat, explained the whole problem and they waived of the shipping for the new order. Came down to £11.91 (£10.83+£1.08 import fees deposit)

If they honored their pre-order price guarantee from the start, I wouldn't have to wait another 3-4 days for my copy

[cropsy]

After a few emails where they refused to refund the £6.99 i sent then the graph off of here and they now say it was a computer "glitch" that stopped them issuing the refund at that all refunds will be processed in the next 48 hrs. So a big thank you too fat phil for putting up the graph.

[T-Diddy]

Originally Posted by cropsy

After a few emails where they refused to refund the £6.99 i sent then the graph off of here and they now say it was a computer "glitch" that stopped them issuing the refund at that all refunds will be processed in the next 48 hrs. So a big thank you too fat phil for putting up the graph.

Lucky you! I got this stupid reply from CS:

Hello,

I understand you're upset and I regret that we haven't been able to address your concerns to your satisfaction. However, we've checked your order #***-*********-********* and found that the price of "Star Wars: The Force Awakens Collector's Edition" has not dropped since you placed your order.

You may want to contact one of the below advisory bodies regarding your concerns:

Trading Standards – For more information, please visit the following website: https://www.citizensadvice.org.uk/co...-trading-stand...

The Citizens Advice Bureau – For more information, please visit the following website: https://www.citizensadvice.org.uk/

The Retail Ombudsman – Please note, we are not a member of The Retail Ombudsman dispute resolution scheme. We believe our customers are better served when we discuss customer service issues directly with our customers. However, we welcome feedback from all consumer organisations, so that we can continually improve our customers’ experience. For more information, please visit the following website:

https://www.theretailombudsman.org.uk/

The Retail Ombudsman can be contacted by post, e-mail and telephone:

The Retail Ombudsman
33 Floor Euston Towers
286 Euston Road
London
NW1 3DP

Email: enquiries@theretailombudsman.org.uk
Telephone: 0203 137 8268

Please note that we won't be able to enter into any additional correspondence regarding this matter.

Warmest regards,
Beth