Night of the Living Dead (1990) - Out of Print

[Clark Kent]

The hysteria about demanding refunds and other things is ridiculous. Unhappy people can easily sell their opened copies on eBay today for double what they paid Screen Archives.

Psicon's screen captures are accurate. It will be interesting to find out who corrected the day-for-night section on the new HD transfer. As I said in my original review, it displays all the hallmarks of a Sony transfer made around 2005 to 2008. There is a slight level of filtering on the transfer that inexperienced viewers will likely overlook. My guess is that it was being prepped for the movie's 20th anniversary in 2010, until catalog sales on BD imploded and scuttled Sony's release.

[AndrewFM]

Originally Posted by clark kent

the hysteria about demanding refunds and other things is ridiculous. Unhappy people can easily sell their opened copies on ebay today for double what they paid screen archives.

Psicon's screen captures are accurate. It will be interesting to find out who corrected the day-for-night section on the new hd transfer. As i said in my original review, it displays all the hallmarks of a sony transfer made around 2005 to 2008. There is a slight level of filtering on the transfer that inexperienced viewers will likely overlook. My guess is that it was being prepped for the movie's 20th anniversary in 2010, until catalog sales on bd imploded and scuttled sony's release.

+1

Originally Posted by wormraper

lol, don't ask me

I'm "on about" your continually irritating and pointless posts throughout this thread, spreading ignorant hysteria about not only this release, but the "appalling way" this small operation treats it's "valued customers" (you're not). They are not a big operation and to expect them to drop everything, including any other releases they are prepping, to give you a personalised variation on the same "We don't know if it even is an error" statement they've made countless times is ridiculous. To claim they are conspiring to remove negative reviews from their Facebook wall, is untrue - they may have tidied the endless spamming up, but there's a Hell of a lot of negative statements there and have been there for as long as two days now. It really pisses me off when people like you make spoilt demands like this, the worst kind of Comic Book Guy type behaviour, because it has the Boy Who Cried Wolf effect when something is wrong (and yes, something is wrong here, you are not helping). I just wish you'd shove it.

[HorrorBlu]

Originally Posted by Daikichi Kawachi (河地大吉)

On another note if they don't offer a replacement program or prepaid return labels then I doubt I will preorder from them again. It's not worth blind buying products if they won't back them up with good customer service.

Same. This was my first Twilight Time purchase, and if they don't address the issue it will be my last.

Hopefully they'll know more by the end of the week, and we can take it from there.

I wasn't impressed with their initial statements on the issue though.

First:
"The transfer was undoubtedly approved by the filmmakers."

Followed by them back-pedaling with:
"If the film has had its color or brightness changed in any way, that was most likely at the filmmakers' request...they are usually asked to sign off on the transfers..."


Also didn't care for:
"American Madness is the perfect metaphor..."

It's okay to think that, but probably not something a professional company should say in front of their customers.

[Russhole]

Seems like a lot of members are jumping on the hate bandwagon without even watching their copy yet.

[wormraper]

Originally Posted by AndrewFM

+1



I'm "on about" your continually irritating and pointless posts throughout this thread, spreading ignorant hysteria about not only this release, but the "appalling way" this small operation treats it's "valued customers" (you're not). They are not a big operation and to expect them to drop everything, including any other releases they are prepping, to give you a personalised variation on the same "We don't know if it even is an error" statement they've made countless times is ridiculous. To claim they are conspiring to remove negative reviews from their Facebook wall, is untrue - they may have tidied the endless spamming up, but there's a Hell of a lot of negative statements there and have been there for as long as two days now. It really pisses me off when people like you make spoilt demands like this, the worst kind of Comic Book Guy type behaviour, because it has the Boy Who Cried Wolf effect when something is wrong (and yes, something is wrong here, you are not helping). I just wish you'd shove it.

lol, sorry, I've been in teh retail environment for many years and I know that if they acted this way at my old job, they'd be fired instantly. customer satisfaction was PARAMOUNT there. if you're soooooooooooooooo irritated just STFU and put me on ignore. I love self righteous little guys like you who always say that "anyone" who complains is self righteous and "spoiled" kind of like the guys who complain that bargain hunters are spoilt and think they deserve something. and I think you mistook me for someone else, I haven't made a single facebook comment. I don't care how big or how small a company is, it's NEVER right to not research your source material first, try to make it replicate the original as much as possible, and to not provide impeccable customer service.

the thing is
1. TT is releasing a LIMITED COLLECTORS EDITION
2. They screwed up
3 They aren't taking responsibility and making inanae facebook comments
4. They're panicking when OCD collectors ACT like OCD collectors

I for one have received and OPENED my copy to test this. There is something wrong and as a result we have every right to complain if we're not satisfied for what we paid. welcome to the U.S.A. where (at least at the moment) we have the right to voice our complaints

[thephantomcat]

Originally Posted by rdodolak

Here's an image from the same spot on the disc. Click on the image to see the full res direct screencap. If you open the image in an image editor such as Photoshop, select the color picker and move it around you'll clearly see the entire image is blue. Even the parts that should be white are a bluish color.



EDIT: Also converted the image to grayscale for comparison sake.

How does you editing the photo to grey scale prove anything expect that you've manipulated an image?

[Lemmy Lugosi]

Originally Posted by HorrorBlu

Same. This was my first Twilight Time purchase, and if they don't address the issue it will be my last.

Hopefully they'll know more by the end of the week, and we can take it from there.

I wasn't impressed with their initial statements on the issue though.

First:
"The transfer was undoubtedly approved by the filmmakers."

Followed by them back-pedaling with:
"If the film has had its color or brightness changed in any way, that was most likely at the filmmakers' request...they are usually asked to sign off on the transfers..."Also didn't care for:
"American Madness is the perfect metaphor..."

It's okay to think that, but probably not something a professional company should say in front of their customers.

Agreed. I've bought a few other titles from them, but if this is how they handle "issues", NOTLD will likely be my last TT purchase. They've got a score of 75% with me. And in business matters, a 75% rating is crap.

[UNCMT9]

Originally Posted by Russhole

Seems like a lot of members are jumping on the hate bandwagon without even watching their copy yet.

This is the danger of one person making a claim. The post pictures, mass hysteria and over reaction. People want to believe there is truly something wrong and it affects their viewing experience, without having even watched it. I said this earlier, but I've not even watched it yet and I feel like my experience, in some ways, has been ruined. Maybe it IS that bad and maybe it isn't, but I'd like to be the one to decide.

[Mr Kite]

People, give them time to sort things out i am sure at this point their hands are tied due to it being a Sunday..........but i am willing to bet there are a few with a sleepless night tonight.

[rdodolak]

Originally Posted by thephantomcat

How does you editing the photo to grey scale prove anything expect that you've manipulated an image?

How about you getting off your high horse? Did I say it proved anything? We already know you love the transfer. The grayscale image is there for comparison sake which makes it much clearer to see that the first picture is far from gray and appears bluish in color. The first picture is unaltered.

[Gosszilla]

though it may be hard to believe, this demo is pretty close to what I saw on the Twilight Time Blu Ray last night:

http://www.youtube.com/watch?v=i6MZnqPnTxU&hd=1

PS--the transfer on "Enemy Mine" is stunning by comparison!

[HDMe]

Originally Posted by Russhole

Seems like a lot of members are jumping on the hate bandwagon without even watching their copy yet.

This is in part because it is usually much harder to return an opened movie than an unopened one. SAE has now apparently said they will accept returns, but that still makes people nervous.

Also, this Web site publishes reviews... the whole point of reviews is to let people know what you think to help them make a decision. IF the argument is that people shouldn't make decisions based on other people's opinions, then a good chunk of this Web site just became pointless, no?

I don't base my decisions in whole on other reviews... but I do read reviews, and compare them to my personal experiences... and when I see reviews that agree with my previous assessments, I tend to give them credibility the next time I make a purchase and factor that into things.

Screencaps on the internet are always a little dodgy since you don't know how they were created... but given the responses from SAE and Twilight Time, it doesn't sound like we are dealing with people making stuff up does it to you?

Also, the current "it is Sunday we will talk to people ASAP" response is what they should have said when the first complaints came in! That is the professional response... not the "it must be supposed to look that way" response.

Also, the "if you don't like it, return it" sounds more like a "you are an idiot, but I'd rather refund than hear you complain"... A more professional response would have been along the lines of "we're sorry you are unhappy, we will look into this as soon as we can, but if you don't want to wait for a proper answer we understand and will happily refund your purchase as we don't want our customer to be unhappy with any purchase."

I think the initial complaints were seen as "whining" and they thought it would go away... and now they are seeing how it has grown and are finally starting to realize they are still a small company and reputation matters and this is exactly the kind of thing that will kill their next 6 months worth of pre-orders.

Keep in mind... this company doesn't make money unless their titles sell out... They've only sold out 4 or 5 titles to date... and one of those is this very movie that they might find themselves eating returns... They have to be operating on a thin margin and this kind of blowback if not handled properly could start putting nails in their coffin.

[odriley]

Originally Posted by UNCMT9

This is the danger of one person making a claim. The post pictures, mass hysteria and over reaction. People want to believe there is truly something wrong and it affects their viewing experience, without having even watched it. I said this earlier, but I've not even watched it yet and I feel like my experience, in some ways, has been ruined. Maybe it IS that bad and maybe it isn't, but I'd like to be the one to decide.

ONE person making a claim? Haha...

You mean people are forming opinions based on the dozens of reports and screencaps that are being shown to them that they have a blue incorrect version of the movie on the way to them? How dare they!

Youre right though, they should just wait to see their copy in case they got the one magical copy that isnt blue.

Shame on all of us that are unhappy that the movie we paid for is incorrect. We should have kept it a secret so that you guys can enjoy yourselves.

[Ill_Be_Back]

Originally Posted by HDMe

This is in part because it is usually much harder to return an opened movie than an unopened one. SAE has now apparently said they will accept returns, but that still makes people nervous.

Also, this Web site publishes reviews... the whole point of reviews is to let people know what you think to help them make a decision. IF the argument is that people shouldn't make decisions based on other people's opinions, then a good chunk of this Web site just became pointless, no?

I don't base my decisions in whole on other reviews... but I do read reviews, and compare them to my personal experiences... and when I see reviews that agree with my previous assessments, I tend to give them credibility the next time I make a purchase and factor that into things.

Screencaps on the internet are always a little dodgy since you don't know how they were created... but given the responses from SAE and Twilight Time, it doesn't sound like we are dealing with people making stuff up does it to you?

Also, the current "it is Sunday we will talk to people ASAP" response is what they should have said when the first complaints came in! That is the professional response... not the "it must be supposed to look that way" response.

Also, the "if you don't like it, return it" sounds more like a "you are an idiot, but I'd rather refund than hear you complain"... A more professional response would have been along the lines of "we're sorry you are unhappy, we will look into this as soon as we can, but if you don't want to wait for a proper answer we understand and will happily refund your purchase as we don't want our customer to be unhappy with any purchase."

I think the initial complaints were seen as "whining" and they thought it would go away... and now they are seeing how it has grown and are finally starting to realize they are still a small company and reputation matters and this is exactly the kind of thing that will kill their next 6 months worth of pre-orders.

Keep in mind... this company doesn't make money unless their titles sell out... They've only sold out 4 or 5 titles to date... and one of those is this very movie that they might find themselves eating returns... They have to be operating on a thin margin and this kind of blowback if not handled properly could start putting nails in their coffin.

I agree 100%

[wormraper]

Originally Posted by HDMe

This is in part because it is usually much harder to return an opened movie than an unopened one. SAE has now apparently said they will accept returns, but that still makes people nervous.

Also, this Web site publishes reviews... the whole point of reviews is to let people know what you think to help them make a decision. IF the argument is that people shouldn't make decisions based on other people's opinions, then a good chunk of this Web site just became pointless, no?

I don't base my decisions in whole on other reviews... but I do read reviews, and compare them to my personal experiences... and when I see reviews that agree with my previous assessments, I tend to give them credibility the next time I make a purchase and factor that into things.

Screencaps on the internet are always a little dodgy since you don't know how they were created... but given the responses from SAE and Twilight Time, it doesn't sound like we are dealing with people making stuff up does it to you?

Also, the current "it is Sunday we will talk to people ASAP" response is what they should have said when the first complaints came in! That is the professional response... not the "it must be supposed to look that way" response.

Also, the "if you don't like it, return it" sounds more like a "you are an idiot, but I'd rather refund than hear you complain"... A more professional response would have been along the lines of "we're sorry you are unhappy, we will look into this as soon as we can, but if you don't want to wait for a proper answer we understand and will happily refund your purchase as we don't want our customer to be unhappy with any purchase."

I think the initial complaints were seen as "whining" and they thought it would go away... and now they are seeing how it has grown and are finally starting to realize they are still a small company and reputation matters and this is exactly the kind of thing that will kill their next 6 months worth of pre-orders.

Keep in mind... this company doesn't make money unless their titles sell out... They've only sold out 4 or 5 titles to date... and one of those is this very movie that they might find themselves eating returns... They have to be operating on a thin margin and this kind of blowback if not handled properly could start putting nails in their coffin.

bingo, one of the best responses all day. very few people are looking to "hate" or be vindictive. we were just surprised and angered when our complaints were handled so unprofessionally. I'm able to return my copies according to ED so I'm not pissed off at anything other than those stupid "well sony gave em to us" comments.

[Tybo28]

Originally Posted by UNCMT9

This is the danger of one person making a claim. The post pictures, mass hysteria and over reaction. People want to believe there is truly something wrong and it affects their viewing experience, without having even watched it. I said this earlier, but I've not even watched it yet and I feel like my experience, in some ways, has been ruined. Maybe it IS that bad and maybe it isn't, but I'd like to be the one to decide.

I have to reiterate, this is not about "good" or "bad". It's about it being TOTALLY DIFFERENT. If you're not overly familiar with the movie, it prob wont bother you that much. Though either way, the image is too dark.

[UNCMT9]

Originally Posted by odriley

ONE person making a claim? Haha...

You mean people are forming opinions based on the dozens of reports and screencaps that are being shown to them that they have a blue incorrect version of the movie on the way to them? How dare they!

Youre right though, they should just wait to see their copy in case they got the one magical copy that isnt blue.

Shame on all of us that are unhappy that the movie we paid for is incorrect. We should have kept it a secret so that you guys can enjoy yourselves.

Yes, it started with one person and grew. Some people aren't distracted by it. Others are. People who have NOT watched the movie will be more swayed by the negative comments this has received. There are plenty of people who ARE happy with the release. What you do with the copy is your choice. TT is offering refunds, but being it is numbered at 3,000, they'll surely find a buyer for it. This has been out for two days, so feel free to blow up their customer service tomorrow. It's not a me vs you mentality, so I'm not sure why you're trying to discourage others from enjoying the film, just because you aren't happy with it. It's a movie. It's subjective.

[thephantomcat]

Originally Posted by AndrewFM

I'm "on about" your continually irritating and pointless posts throughout this thread, spreading ignorant hysteria about not only this release, but the "appalling way" this small operation treats it's "valued customers" (you're not). They are not a big operation and to expect them to drop everything, including any other releases they are prepping, to give you a personalised variation on the same "We don't know if it even is an error" statement they've made countless times is ridiculous. To claim they are conspiring to remove negative reviews from their Facebook wall, is untrue - they may have tidied the endless spamming up, but there's a Hell of a lot of negative statements there and have been there for as long as two days now. It really pisses me off when people like you make spoilt demands like this, the worst kind of Comic Book Guy type behaviour, because it has the Boy Who Cried Wolf effect when something is wrong (and yes, something is wrong here, you are not helping). I just wish you'd shove it.

I agree with you 100%. There is allot of deliberate panic being set. People are claiming reviews have been removed from the TT page, but the fact is there have only ever been two reviews posted and I haven't noticed any negative comments removed. If they have been, it's likely been due to foul language or deliberate harassment. They've been jumping on other people's posts and continuously posting negative comments or screencaps, questions about refunds and recalls, requesting official statements from Sony, George Romero, or Tom Savini when Twilight has already acknowledged that there is a difference in color, that it wasn't their doing, that they'll contact Sony on Monday, and that refunds are being issued to people who are too impatient to wait for an official word. Their questions have been answered as best as they can be at this point, but they will not let the matter rest.

Why I have no sympathy for most of these people is many of them are scalpers who purchased 10+ copies and are worried about taking a loss. Another large group are horror trolls who were whining and complaining even before the presale went up about price, special features, limited copies. Oh, they'll never buy another Twilight Time release again. They never bought from them before in the first place! TT kept their doors open without money from horror trolls before, and they'll keep their doors without money from horror trolls after.

I do feel bad for the true customers who've purchased many titles from TT and are upset. I also feel bad for the loyal customers who are getting harrassed by all these cyberstalkers hyjacking their positive posts to spread their anger when TT has already addressed their concerns.

[Mr Kite]

Come on guys give them time to sort things out. TT are a company like every other out there and i am sure they are going to come up with some answers as soon as they have them.

[wormraper]

Originally Posted by thephantomcat

I agree with you 100%. There is allot of deliberate panic being set. People are claiming reviews have been removed from the TT page, but the fact is there have only ever been two reviews posted and I haven't noticed any negative comments removed. If they have been, it's likely been due to foul language or deliberate harassment. They've been jumping on other people's posts and continuously posting negative comments or screencaps, questions about refunds and recalls, requesting official statements from Sony, George Romero, or Tom Savini when Twilight has already acknowledged that there is a difference in color, that it wasn't their doing, that they'll contact Sony on Monday, and that refunds are being issued to people who are too impatient to wait for an official word. Their questions have been answered as best as they can be at this point, but they will not let the matter rest.

Why I have no sympathy for most of these people is many of them are scalpers who purchased 10+ copies and are worried about taking a loss. Another large group are horror trolls who were whining and complaining even before the presale went up about price, special features, limited copies. Oh, they'll never buy another Twilight Time release again. They never bought from them before in the first place! TT kept their doors open without money from horror trolls before, and they'll keep their doors without money from horror trolls after.

I do feel bad for the true customers who've purchased many titles from TT and are upset. I also feel bad for the loyal customers who are getting harrassed by all these cyberstalkers hyjacking their positive posts to spread their anger when TT has already addressed their concerns.

ok, this is completely calm and an honest question to you. what's the difference between someone who buys one movie from TT and someone who has bought a LOT of movies from them. does only the long time customer deserve to be upset with his purchase???

a customer is a customer if they pay the price no matter if it's one titles, or their entire catalog. this idea of "true" customers is a myth that died along with brand loyalty decades ago.