Panasonic UB820/UB9000 4K UHD Blu-ray player

[Bigbro]

After having the UB9004 for 3 months I want to say that it is a fantastic player. I just have one big flaw and was wondering if you folks experience the same problem. Too often the player breaks down. Especially when switching between Netflix and UHD Bluray discs. I than have to disconnect it from power and wait a while. Also too often I have to do a factory reset because the player gets stuck. Do you guys have similar problems?

[IITravel01]

All the Best Buys in my neighborhood (about a half dozen) are now showing the UB820 "IN STOCK" at the stores.

[ray0414]

Originally Posted by Bigbro

After having the UB9004 for 3 months I want to say that it is a fantastic player. I just have one big flaw and was wondering if you folks experience the same problem. Too often the player breaks down. Especially when switching between Netflix and UHD Bluray discs. I than have to disconnect it from power and wait a while. Also too often I have to do a factory reset because the player gets stuck. Do you guys have similar problems?

I periodically have issues as well. I've had to unplug it once or twice.


My biggest issue right now, is every time I pause it for more than 3 seconds, the audio is gone when I unpause it. My only fix so far is to eject disc and close.

[tbessie]

Originally Posted by ray0414

I periodically have issues as well. I've had to unplug it once or twice.


My biggest issue right now, is every time I pause it for more than 3 seconds, the audio is gone when I unpause it. My only fix so far is to eject disc and close.

Well that sucks - at this price point, and having had the units being used for some time now (and thus time for firmware fixes), this kind of error is pretty unacceptable. :-(

Have any of you having these problems made formal complaints/reports to Panasonic?

- Tim

[Robert Zohn]

Originally Posted by IITravel01

All the Best Buys in my neighborhood (about a half dozen) are now showing the UB820 "IN STOCK" at the stores.

Our UB820 allocation arrives this Thursday, 12/27.

Originally Posted by ray0414

I periodically have issues as well. I've had to unplug it once or twice.

My biggest issue right now, is every time I pause it for more than 3 seconds, the audio is gone when I unpause it. My only fix so far is to eject disc and close.

I have not experienced this issue on our store demo UB820 or our UB9000. I'll pass this on to engineering so they know.

[AKORIS]

Originally Posted by Mandeep

Panasonic UB820 is selling close to 499 Canadian dollars everywhere and only available online at bestbuy.ca.

why there are no discounts offered on the UB820?

Are there any discount coupons available for this model in canada?

Thanks

good luck with that! You literally cannot buy this player in a store and online allocations appear to sell out immediately. Kind of ridiculous really, you should be able to go to a store and buy an electronics item

I bought this player from Best Buy but it had a glitch so I returned it within 3 days of having it. Best Buy was already saying it was past the return window but did it anyway without any hassle (what is it anyway? 7 days? and that includes the shipping time?)

My box came to my doorstep uncovered (so anyone could see what it was driving by my house) and it was mangled to the point where the cardboard box was literally torn all the way across the top.

I know Robert said that I can order it from his company in a concealed box but I'm gun shy now....

I want to get this player again but I don't want to deal with shipping...

Man, how times have changed....

[Robert Zohn]

Yes, ^ we double box every UB820 and UB9000 to help ensure a safe delivery to your home and so your player and its box arrive in pristine condition.

[ray0414]

Originally Posted by tbessie

Well that sucks - at this price point, and having had the units being used for some time now (and thus time for firmware fixes), this kind of error is pretty unacceptable. :-(

Have any of you having these problems made formal complaints/reports to Panasonic?

- Tim

I've seen others mention this issue, I wanna say I seen it at the owners thread on AVS.

Originally Posted by Robert Zohn

Our UB820 allocation arrives this Thursday, 12/27.



I have not experienced this issue on our store demo UB820 or our UB9000. I'll pass this on to engineering so they know.

Thank you Robert, have a great Christmas!

[cjake]

My UB820 started acting strange at power on after the most recent firmware update.

When I power it on, it powers itself off (Goodbye) before getting to the Home screen. When i turn it on again, it stays on.

If I always power it on by using the eject disc button, it stays on.

[Clark Burk]

I would try a factory reset and try reinstalling the latest firmware. You may have to use a usb stick with the firmware downloaded from the Panasonic support site. Try the factory reset first after unplugging the power cord for a minute. If that doesn’t fix things try reinstalling the firmware.

[Purploros]

Could someone recommend an economic HDMI cord for the UB820?

[cartload]

Originally Posted by Purploros

Could someone recommend an economic HDMI cord for the UB820?

What length are you looking to run? I have a couple of these in 8ft.

https://www.monoprice.com/product?p_id=24187

[Purploros]

Originally Posted by cartload

What length are you looking to run?

Not far. Six feet ought to suffice.

[cartload]

Originally Posted by Purploros

Not far. Six feet ought to suffice.

I think you’ll be fine with these at 6ft then. I have had zero issues with them.

[slimdude]

Originally Posted by Robert Zohn

Home Cinema Sony VLP-VZ1000ES, Marantz AV8805, Elite SC09 amps, Definitive UIW RLS II, DI6.5, IW Reference, Velodyne DD18, Panasonic UB820, 9' 240:1 screen
Living Room Sony 77" A1E OLED, Denon AVR-X8500H, Sony SSAR2 towers, center & rears, OPPO UDP-203
Dining Room Sony 65" A8F OLED
Bed Room LG 65" C8 OLED, Denon AVR-X2500H, Def Tech DI6.5, Super Cube 8000 sub

Wow, I just notice this! You have a separate home theater in every room in your home?

[Robert Zohn]

Our main theater is in the basement of our home. But we also have a very nice theater in a spare bedroom that we converted to a light controlled theater. We also have a high-end theater in our showroom.

Premium audio, video and film have been a lifetime hobby and passion.

[elwaylite]

I use the ultra slim Monoprice Prem Cert and they handle 4k/60 without a blip.

[sapiendut]

For 6ft or shorter you can use virtually anything. I have Thunder Cable bought at least 8 years ago (it was expensive at that time, $50-ish) but it still works

[bedlamfeuder94]

Hey guys, got my UB820 hooked up yesterday and have been running through different movies to test out the PQ and AQ. Today, I've run through a couple of Atmos titles (Pacific Rim and Air Force One) that, by accounts I've read otherwise, should be louder than they're playing. In Pacific Rim, I had to up level of sub significantly to achieve the punch every bit of combat/Jaegars walking/kaiju roaring, and with Air Force One the overhead and surround effects of plane engines roaring/gunfire wasn't up to par with reviews I've read.

The UB820 is passing through to a Sony HT-Z9F to the TV, I can tell Atmos is playing while watching (the UB820's playback info classifying it as Dolby TrueHD, but based on my reading it is Atmos) but the overall sound just doesn't seem to have the punch I expect it to (playing Jurassic Park in DTS:X at 25 is deafening, I had to bring the volume up to 30 for these two titles to achieve near the type of sound I wanted/expected.

P.S. FWIW, I had an LG UP970 prior to this. I never had any audio issues with any title/feeling the level wasn't high enough.

Any ideas (being they are two Dolby audio titles), or am I just imagining it? i can rattle off any sound settings needed. And for anyone who tries to help me out with this, thanks a bunch. I've read through this forum thread for months in anticipation of getting this player and enjoyed every part of it, but I'm not quite sure how to resolve the (potential) issue.

[King Crimson]

Originally Posted by bedlamfeuder94

Hey guys, got my UB820 hooked up yesterday and have been running through different movies to test out the PQ and AQ. Today, I've run through a couple of Atmos titles (Pacific Rim and Air Force One) that, by accounts I've read otherwise, should be louder than they're playing. In Pacific Rim, I had to up level of sub significantly to achieve the punch every bit of combat/Jaegars walking/kaiju roaring, and with Air Force One the overhead and surround effects of plane engines roaring/gunfire wasn't up to par with reviews I've read.

The UB820 is passing through to a Sony HT-Z9F to the TV, I can tell Atmos is playing while watching (the UB820's playback info classifying it as Dolby TrueHD, but based on my reading it is Atmos) but the overall sound just doesn't seem to have the punch I expect it to (playing Jurassic Park in DTS:X at 25 is deafening, I had to bring the volume up to 30 for these two titles to achieve near the type of sound I wanted/expected.

P.S. FWIW, I had an LG UP970 prior to this. I never had any audio issues with any title/feeling the level wasn't high enough.

Any ideas (being they are two Dolby audio titles), or am I just imagining it? i can rattle off any sound settings needed. And for anyone who tries to help me out with this, thanks a bunch. I've read through this forum thread for months in anticipation of getting this player and enjoyed every part of it, but I'm not quite sure how to resolve the (potential) issue.

Do you have the 7.1 auto formatting turned off?