Scream Factory Blu-ray Discussion Thread - Page 4388 - Blu-ray Forum

freddy=legend · 08-31-2023, 10:39 PM

Quote:

Originally Posted by chad1231

I highly doubt, but hey I guess you're just special

I mean, I could send you photos of them; I'm not lying to you. Hahaha.

Resident Evil Labs · 09-01-2023, 12:11 AM

I look at every Blu ray or 4K disc under a light and inspect them once I make a purchase. Like I've said only had one Scream Factory disc that was scratched and it was years ago. Only other scratched disc I've had recently was Vinegar Syndrome, and it was a tiny scratch.

BadBart · 09-01-2023, 12:20 AM

I have been on the "lucky" side too apparently. If the Insider is accurate and they did actually get the issue identified and fixed in Mexico, we are all better off for it...

AKORIS · 09-01-2023, 12:43 AM

I had one minor scratch on DR GIGGLES but it played fine.

I had one title glitch up all over (with no visible scratches)-- DEAD SILENCE, which I returned to Amazon--

that's it-- and if you peruse my collection you will see that I have tons of SCREAM titles...

I can't for the life of me figure out how a handful of people keep getting numerous defective discs....

cloudnine · 09-01-2023, 12:52 AM

Quote:

Originally Posted by AKORIS

I had one minor scratch on DR GIGGLES but it played fine.

I had one title glitch up all over (with no visible scratches)-- DEAD SILENCE, which I returned to Amazon--

that's it-- and if you peruse my collection you will see that I have tons of SCREAM titles...

I can't for the life of me figure out how a handful of people keep getting numerous defective discs....

Maybe they're just superficial scratches or scuffs.

dylrichard02 · 09-01-2023, 01:05 AM

I had one scratched with the Army of Darkness UHD. But the case was also demolished in shipping, luckily Amazon sent a pristine copy the following day after I complained to them!

sancho · 09-01-2023, 01:26 AM

Quote:

Originally Posted by Resident Evil Labs

I look at every Blu ray or 4K disc under a light and inspect them once I make a purchase.

I do the same sh*t.

surfinhank · 09-01-2023, 01:59 AM

Quote:

Originally Posted by BadBart

I have been on the "lucky" side too apparently. If the Insider is accurate and they did actually get the issue identified and fixed in Mexico, we are all better off for it...

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

bride 4k.jpg

bride blu.jpg

seed blu.jpg

seed 4k.jpg

rdodolak · 09-01-2023, 02:01 AM

Quote:

Originally Posted by surfinhank

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

[Show spoiler]

sancho · 09-01-2023, 02:02 AM

Quote:

Originally Posted by surfinhank

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

[Show spoiler]

SpiderNerd09 · 09-01-2023, 02:06 AM

Quote:

Originally Posted by surfinhank

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

Attachment 293877

Attachment 293878

Attachment 293879

Attachment 293880

Holy Shit that looks awful. Never seen discs that badly mangled. Looks like Krueger used them as turntables.

Jacques Souvenir · 09-01-2023, 02:11 AM

Quote:

Originally Posted by chad1231

well i got all 4 of the new chucky movies and everyone had scratches on the 4k disc all the blurays are fine tho. maybe the reason some of you say that you never get scratched disc's is because its time to get new glasses or some better lights lol

Or the fact that it's not much of a widespread issue.

Rayjg · 09-01-2023, 03:36 AM

Quote:

Originally Posted by BadBart

I have been on the "lucky" side too apparently. If the Insider is accurate and they did actually get the issue identified and fixed in Mexico, we are all better off for it...

I wonder how many workers got “fixed” at the Mexico plant

fattyjoe37 · 09-01-2023, 04:15 AM

I've had issues with Scream discs in the past (Alligator is the main one where the scratches were so bad I returned it to Amazon), but I received all 4 Chucky's yesterday and they were spotless.

TripleHBK · 09-01-2023, 04:28 AM

Quote:

Originally Posted by surfinhank

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

Attachment 293877

Attachment 293878

Attachment 293879

Attachment 293880

That last photo was what I was trying to explain in my post a page back as well. It's one thing to see vertical scratches as if the disc was slid across a table or something... but the curved scratches are something else entirely and deeply concerning to me.

As I noted previously, I was fortunate in that only 1 of my 4 discs had scratches and my disc wasn't in as rough of shape as yours was so playback didn't appear to be affected, but it's still disconcerting to be seeing these issues to this degree when I can honestly say that none of the other distributors I've bought from have had this issue. (I haven't bought a criterion disc in a quite some time so I can't comment on whether they are better/worse/the same as shout factory has been.

TripleHBK · 09-01-2023, 04:32 AM

Quote:

Originally Posted by Jacques Souvenir

Or the fact that it's not much of a widespread issue.

The fact that there are what, maybe 30 - 40 of us "regulars" that post here anymore but between us we are able to consistently post up photographs of scratched discs seems to imply it's a fairly substantial problem. I'm not one to complain about scratches and generally speaking am not all that bothered by most of them, but seeing images like those above posted time and time again across a number of titles on a brand new release is clearly indicative that this is anything but an isolated issue.

FarSided102 · 09-01-2023, 04:58 AM

Shout has updated their page for the Lost Souls Blu-ray release.

https://shoutfactory.com/products/lost-souls

NEW 2K Scan Of The Interpositive
Audio: DTS-HD Master Audio 5.1, DTS-HD Master Audio 2.0
Audio Commentary With Director Janusz Kaminski And Cinematographer Mauro Fiore
Deleted Scenes With Optional Commentary
Theatrical Trailer

sancho · 09-01-2023, 06:52 AM

Quote:

Originally Posted by surfinhank

Oh, really...?? These arrived today, blu-ray & 4Ks... all 4 discs have scratches. Also, that last pic, that's not dust. It has a bunch of white specks that won't come off:

[Show spoiler]

Scratch Factory should take care of you.

Originally Posted by ShoutFactory View Post
Our Production Team has been aware of the replicator issues from the very beginning and has been working diligently to get it resolved. (It's not as quick and easy of a fix as many people on the boards here seem to believe.)

That being said, the issue did get fixed at some point a few months back and complaints of scratches seemed to fall off. Recently, a few people have reported some new scratch issues, which we're currently looking into.

As always, if you receive a damaged disc, just email us and we'll do our best to assist.

TheHorrorNerd · 09-01-2023, 12:03 PM

I'll never understand shilling for a company that clearly has a scratched disc issue. I can't believe those of us in this hobby are just fine with it.

The issue I have is that when I reached out to Scream Factory for assistance, they refused without me recording evidence of the playback being affected. Why put that on the customer? I already took all the requested photos.

I never actually posted them here because I was trying to do the right thing and let SF resolve the issue.

They have since responded in an unprofessional way since I posted a negative review of them so the Hell with them.

Here are my scratched discs from the last 4k sale.

[Show spoiler]

They refused to replace any of the discs (because I pushed back on providing evidence of affected playback) but did offer a refund if I sent the movies back.

Terrible experience overall.

It sucks because I've gotten a few scratched discs in the Shaw box sets that I've just dealt with.

TheHorrorNerd · 09-01-2023, 12:06 PM

Also, I'll say it again...

The fact that your discs don't have scratches, doesn't mean mine don't.

You won't have scratches, until you do....

09-01-2023, 12:03 PM	#87759
TheHorrorNerd Special Member Member since:Oct 2017 Location:N/A 4K collection:290 Blu-ray collection:1767 DVD collection:28 MA collection:307 Digital collection:348 iTunes collection:366 Prime collection:302	I'll never understand shilling for a company that clearly has a scratched disc issue. I can't believe those of us in this hobby are just fine with it. The issue I have is that when I reached out to Scream Factory for assistance, they refused without me recording evidence of the playback being affected. Why put that on the customer? I already took all the requested photos. I never actually posted them here because I was trying to do the right thing and let SF resolve the issue. They have since responded in an unprofessional way since I posted a negative review of them so the Hell with them. Here are my scratched discs from the last 4k sale. [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] [Show spoiler] They refused to replace any of the discs (because I pushed back on providing evidence of affected playback) but did offer a refund if I sent the movies back. Terrible experience overall. It sucks because I've gotten a few scratched discs in the Shaw box sets that I've just dealt with. Last edited by neoz; 09-02-2023 at 10:50 PM.

09-01-2023, 12:11 AM	#87742
Resident Evil Labs Blu-ray Guru Member since:Mar 2020 Location:San Diego 4K collection:853 Blu-ray collection:2915 DVD collection:650 Digital collection:695 iTunes collection:264 Prime collection:174	I look at every Blu ray or 4K disc under a light and inspect them once I make a purchase. Like I've said only had one Scream Factory disc that was scratched and it was years ago. Only other scratched disc I've had recently was Vinegar Syndrome, and it was a tiny scratch.

09-01-2023, 12:20 AM	#87743
BadBart Senior Member Member since:Feb 2020 Trading Score:81	I have been on the "lucky" side too apparently. If the Insider is accurate and they did actually get the issue identified and fixed in Mexico, we are all better off for it...

09-01-2023, 12:43 AM	#87744
AKORIS Blu-ray Prince Member since:Jul 2008 Location:Beautiful Pacific Northwest 4K collection:662 Blu-ray collection:3655 Blu-ray reviews:19	I had one minor scratch on DR GIGGLES but it played fine. I had one title glitch up all over (with no visible scratches)-- DEAD SILENCE, which I returned to Amazon-- that's it-- and if you peruse my collection you will see that I have tons of SCREAM titles... I can't for the life of me figure out how a handful of people keep getting numerous defective discs....

09-01-2023, 01:05 AM	#87746
dylrichard02 Blu-ray Ninja Top contributor Member since:Feb 2019 Location:In the mouth of madness 4K collection:592 Blu-ray collection:2202 DVD collection:271 MA collection:9 Digital collection:10 Blu-ray reviews: 6 Trading Score:1	I had one scratched with the Army of Darkness UHD. But the case was also demolished in shipping, luckily Amazon sent a pristine copy the following day after I complained to them!

09-01-2023, 04:15 AM	#87754
fattyjoe37 Senior Member Top contributor Member since:Dec 2011 Location:WA 4K collection:524 Blu-ray collection:2693 DVD collection:8 Trading Score:115	I've had issues with Scream discs in the past (Alligator is the main one where the scratches were so bad I returned it to Amazon), but I received all 4 Chucky's yesterday and they were spotless.

09-01-2023, 04:58 AM	#87757
FarSided102 Active Member Member since:Apr 2021	Shout has updated their page for the Lost Souls Blu-ray release. https://shoutfactory.com/products/lost-souls NEW 2K Scan Of The Interpositive Audio: DTS-HD Master Audio 5.1, DTS-HD Master Audio 2.0 Audio Commentary With Director Janusz Kaminski And Cinematographer Mauro Fiore Deleted Scenes With Optional Commentary Theatrical Trailer

09-01-2023, 12:06 PM	#87760
TheHorrorNerd Special Member Member since:Oct 2017 Location:N/A 4K collection:290 Blu-ray collection:1767 DVD collection:28 MA collection:307 Digital collection:348 iTunes collection:366 Prime collection:302	Also, I'll say it again... The fact that your discs don't have scratches, doesn't mean mine don't. You won't have scratches, until you do....

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