Scream Factory Blu-ray Discussion Thread

[Jay Mammoth]

Originally Posted by krazedsuperman

Have you seen the prices of these cases Shout! factory is out of their minds! The single disc 4K & Blu-ray case are $2.99 each & the 2 disc 4K & Blu-ray case are $3.99 each! I found the 2 disc 4K cases for 78 cents each but you have to buy a 100 pack for $78 which really isn’t bad! The 2 disc blu-ray cases are around 71 cents each but again you had to buy 100. Now The single disc cases cost 70 cents each and the Single blu-ray cases cost The same price and again you have to buy 100 of them. But still, that’s a heck of a lot better deal than what Shout! Factory it’s charging for them. I call that price gouging.

Then don’t buy them?

[TripleHBK]

Originally Posted by krazedsuperman

Have you seen the prices of these cases Shout! factory is out of their minds! The single disc 4K & Blu-ray case are $2.99 each & the 2 disc 4K & Blu-ray case are $3.99 each! I found the 2 disc 4K cases for 78 cents each but you have to buy a 100 pack for $78 which really isn’t bad! The 2 disc blu-ray cases are around 71 cents each but again you had to buy 100. Now The single disc cases cost 70 cents each and the Single blu-ray cases cost The same price and again you have to buy 100 of them. But still, that’s a heck of a lot better deal than what Shout! Factory it’s charging for them. I call that price gouging.

Originally Posted by Nosferatu31

2-disc 4K cases are .99 cents cheaper at Vinegar Syndrome but currently out of stock.

Ya'll are missing the point. These cases are going to make a great filler item to help get you over the free shipping threshold when your regular orders come up a bit short.

[Nosferatu31]

Originally Posted by TripleHBK

Ya'll are missing the point. These cases are going to make a great filler item to help get you over the free shipping threshold when your regular orders come up a bit short.

Sure if you buy directly from Shout, I was just bringing attention to those looking to buy cases only.

[Chie Satonaka]

Originally Posted by Nosferatu31

Sure if you buy directly from Shout, I was just bringing attention to those looking to buy cases only.

Buying 100 of a single case type is really inconvenience, even most collectors aren't going to need so many cases.

[Nosferatu31]

Originally Posted by Chie Satonaka

Buying 100 of a single case type is really inconvenience, even most collectors aren't going to need so many cases.

I'm not sure what you mean here. I didn't say anything about 100 cases.

[rdodolak]

Originally Posted by krazedsuperman

Have you seen the prices of these cases Shout! factory is out of their minds! The single disc 4K & Blu-ray case are $2.99 each & the 2 disc 4K & Blu-ray case are $3.99 each! I found the 2 disc 4K cases for 78 cents each but you have to buy a 100 pack for $78 which really isn’t bad! The 2 disc blu-ray cases are around 71 cents each but again you had to buy 100. Now The single disc cases cost 70 cents each and the Single blu-ray cases cost The same price and again you have to buy 100 of them. But still, that’s a heck of a lot better deal than what Shout! Factory it’s charging for them. I call that price gouging.

Yes, you can purchase them much cheaper when you buy in bulk. However, most retailers who sell blank cases charge more for a single case than when you purchase multiples.

[AKORIS]

https://www.checkoutstore.com/collec...31757827702843

I use these guys all the time-- very happy with pricing and shipping

** I just noticed that blu ray double cases are sold out but they also have single cases, clear cases, black 4k cases.....

[Chie Satonaka]

Originally Posted by Nosferatu31

I'm not sure what you mean here. I didn't say anything about 100 cases.

Sorry, I seemed to have quoted the wrong person.

[davidthenikonuser]

Originally Posted by ShoutFactoryOfficial

We've never denied anyone who reported an unplayable disc, period. If your disc doesn't work, we'll send you a new one — simple as that.

(I'd argue it's harder to return stuff to Amazon; eventually, they'll just cut you off if you try to return too many things.)

We don't think requesting a video of a reported playback error is asking too much. To heedlessly send out replacements for every request we receive, sight unseen, does not make for good business. If a customer's disc doesn't work, and they show us it doesn't work, they get a new disc.

Why should we have to do that. You product shouldn't have scratches in the first place. Maybe investigate why this is happening and fix the problem. When people buy something that is new, it should look new.

[Member-405587]

@ShoutFactoryOfficial

Is there any chance Shout can include the 2 official David Bowie music videos for Labyrinth (As the World Falls Down & Underground) in Shout's release for Labyrinth? Or include the work print version of The Dark Crystal, or just the deleted/alternate scenes from the work print in Shout's release of The Dark Crystal?

[SpiderNerd09]

Originally Posted by davidthenikonuser

Why should we have to do that. You product shouldn't have scratches in the first place. Maybe investigate why this is happening and fix the problem. When people buy something that is new, it should look new.

In this situation we do know what the issue is: The Mexico Disc Plant

Lotsa US labels have been using them and scratched discs have been invading peoples homes for years.

I’m not sure if they can just switch disc plants immediately without issue or if there’s something else to it like contractual stuff.
If they can switch without issue tho, I hope they do it real soon.

It’s pretty frustrating/Anxiety inducing whenever I open a new case and flip the disc over and see some scratches. :/

[winkbaufield]

Originally Posted by Driver78

Companies don't "blacklist" customers based on a single interaction, even if the customer wasn't polite. Certain people may get "red flagged" but I don't buy that they outright ban them. Someone would have to be a serial "returner" (want replacements for the smallest of dings on a slipcover) or habitual complainer for them to get red flagged. You take advantage of a business at your own risk.

And yet, according to what appeared to be an earnest (though wholly anecdotal, I'll give you) post by a thoroughly confused Reddit user, said individual was banned by Shout! as a result of a single request to replace a scratched disc. Given similar occurrences of which I'm aware regarding Shout! and their overt customer-hostility, I'm absolutely inclined to believe the Reddit post.

I'm not certain what you mean by "taking advantage of a business." Using these forums, and Reddit, and TrustPilot, as pools of information, it's overwhelmingly clear that Shout!'s customer service is under constant barrage by customers wanting replacements for damaged packaging and/or scratched discs. This isn't coincidental, but rather a natural response to Shout!'s inability to ship their product in appropriately sized boxes (they argue tirelessly on TrustPilot that thin bubble mailers provide adequate protection), or to even acknowledge that they habitually ship out scratched discs (let alone take steps to actually rectify the core issue). Rather than making any effort to improve such fundamental aspects of their operation, they instead innovate by removing the plastic caps from poster tubes (resulting, inevitably, in complaints about damaged posters), and by charging for adequate customer service via Route.

Ultimately, it seems that Shout! would rather outsource customer service to Route (given that they advise anyone on TrustPilot dissatisfied with their in-house customer service to instead pay for Route in future transactions), and have seemingly come to resent their customers for 1) being reasonably dissatisfied with several facets of Shout!'s quality control, and 2) holding Shout! to the same standard as other boutique labels with proprietary storefronts.

[Driver78]

What does one do if one is dissatisfied with a business?

A) Keep patronizing them
B) Stop patronizing them

Your call.

[MifuneFan]

Looks like SF are also releasing Riddick (2013) on 4K for December too!

[Driver78]

I just watched Riddick last night! Good looking out. The film was almost entirely shot in front of greenscreen so I'm not sure if that'll translate well to 4K but I'll grab a copy anyway.

[jeff BD]

Originally Posted by Driver78

I just watched Riddick last night! Good looking out. The film was almost entirely shot in front of greenscreen so I'm not sure if that'll translate well to 4K but I'll grab a copy anyway.

So was 300 and that looks great

[RillIris]

Is it today the December releases are supposed to be going up? Curious how many will get exclusives slips on the store, a number of them seem big enough to do so.

[RevolverOcelScott]

Bummed WKYK is DVD.
At 19 discs, even if they did SD on BR they'd probably be able to fit it all on 2 or 3.

[MifuneFan]

Silent Night, Deadly Night 4K now up. Unfortunately just the theatrical on 4K, with the BD having the unrated with SD inserts. There are new extras though:

https://shoutfactory.com/collections...ersary-edition

Bonus Features for UHD/Blu-ray

DISC ONE (4K UHD – THEATRICAL VERSION):

• NEW 4K Transfer From The Original Camera Negative
• Presented In Dolby Vision
• Audio: English DTS-HD Master Audio Mono
• NEW Audio Commentary With Author Amanda Reyes And The Hysteria Continues Podcast

DISC TWO (BLU-RAY – THEATRICAL VERSION):

• NEW 4K Transfer From The Original Camera Negative
• Audio: English DTS-HD Master Audio Mono
• NEW Audio Commentary With Author Amanda Reyes And The Hysteria Continues Podcast
• NEW "The Night He Came Home... For Christmas: Creating Silent Night, Deadly Night" – An Interview With Producer Scott Schneid
• NEW "In Search of Charles Sellier Jr: Remembering the Director" – An Interview With Editor Michael Spence
• NEW "Naughty or Nice: 40 Years Of Silent Night, Deadly Night" – An Interview The Producers Scott Schneid And Dennis Whitehead About The Longevity Of The Film

DISC THREE (BLU-RAY – UNRATED VERSION)

• NEW 4K Transfer From The Original Camera Negative With Standard Definition Inserts
• Audio: English DTS-HD Master Audio Mono
• Audio Commentary With Actor Robert Brian Wilson And Co-Executive Producer Scott J. Schneid
• Audio Commentary With Writer Michael Hickey, Composer Perry Boykin, Producer Scott J. Schneid, and Unit Director Michael Spence
• “Slay Bells Ring: The Story Of Silent Night, Deadly Night” – Featuring Interviews With Writer Michael Hickey, Co-Executive Producers Scott J. Schneid And Dennis Whitehead, Editor/Second Unit Director Michael Spence, Composer Perry Botkin, And Actor Robert Brian Wilson
• “Oh Deer!” – An Interview With Actor Linnea Quigley
• Christmas In July – Silent Night, Deadly Night Locations – Then And Now
• Audio Interview With Director Charles E. Sellier, Jr. From Deadpit Radio (Extended Version)
• “Santa’s Stocking Of Outrage”
• Poster And Still Gallery
• R-Rated Theatrical Trailer & Japanese VHS Trailer
• TV Spots
• Radio Spot

The're also selling the novelization as a store exclusive:

https://shoutfactory.com/collections...k-novelization

[starsteam]

Originally Posted by Suffocx7

Where the hell’s the faculty?

It exists, the listing just hasn't gone live yet.


Amazing that a couple of months go we believed it wasn't happening. That was a quick fix.