Computer Gurus - Need Assistance

[Vicon]

Ok - I have something that seems to be stumping everyone. Long story short, new computer, no issues. Everything is fresh and clean. Only a few weeks old. I noticed something when I plugged in my iPhone. Autoplay would pop up and look like this..



Notice the MS Office Document & Scanning. Twice, with no icon. Uninstalling this feature from MS Office does nothing. It's still there. Turning Autoplay on/off does not remove it. I can remove it from the registry under HANDLERS - however once I do that, autoplay will no longer pop up for the iPhone. Autoplay works for everything else, but not the iPhone. Put the entries back in, fixes it.

I uninstalled iTunes, nothing. I removed iPhone from device manager, reinstalled, nothing. It got to the point where autoplay started NOT to pop up at all for iPhone. I had to do a system restore. All is fine now, except those two entries.

If I remove ANY entry from the registry under handlers, autoplay stops working for the iphone. I have posts on windows 7 forums and apple forums. Nothing so far. The only thing left is to uninstall Office but that's a bit of work because I have to backup email and setup my rules again. I will do it if I need to but I am trying to avoid that.

Anyone have any ideas? The registry section I am referring to is - HKLM-Software-MS-Windows-Current Version-Explorer-Autoplayhandlers-Handlers

The two keys are identical and look like this..


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\AutoplayHandlers\Handlers\WIA_ {5133AC0F-6018-409C-BD14-456A78EF595C}]
"DefaultIcon"="C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE,1"
"Action"="Microsoft Office Document Scanning"
"InitCmdLine"="/WiaCmd;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE;"
"Provider"="Microsoft Office Document Scanning"
"CLSID"="{A55803CC-4D53-404c-8557-FD63DBA95D24}"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\AutoplayHandlers\Handlers\WIA_ {7F79E229-4B44-4A21-83C6-DFF1FFBB12FC}]
"DefaultIcon"="C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE"
"Action"="Microsoft Office Document Scanning"
"InitCmdLine"="/WiaCmd;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE;"
"Provider"="Microsoft Office Document Scanning"
"CLSID"="{A55803CC-4D53-404c-8557-FD63DBA95D24}"

[Bear28]

So you are wanting to remove those 2 icons from showing for the autoplay selection right?

Other than uninstalling and reinstalling office, I don't really see any other way around this.

The only thing I would mention is that even if you were able to remove those 2 options from showing, they may just be replaced by 2 different programs your computers thinks you might want to use. Know what I mean?

Good luck though!

Thanks

[DJ Manyak]

try the link or a program called CleanHandlers

http://www.ccleaner.com/

[Vicon]

I am an IT professional that couldn't figure this out. WTF is going on. Lol.

So I do the next best thing I know how - if you can't fix it in a few hours - RELOAD (when applicable). Hehe. So, I am currently saving a few little items and then I am going to reload the machine back to factory.

Install each item one by one to see what the hell happened. If it happens again, then I will be pissed.

[DJ Manyak]

Originally Posted by Vicon

I am an IT professional that couldn't figure this out. WTF is going on. Lol.

So I do the next best thing I know how - if you can't fix it in a few hours - RELOAD (when applicable). Hehe. So, I am currently saving a few little items and then I am going to reload the machine back to factory.

Install each item one by one to see what the hell happened. If it happens again, then I will be pissed.

did you try either suggest i gave ?

[Vicon]

Originally Posted by computergeek

did you try either suggest i gave ?

Yup. Nothing worked.

I did a full factory restore and reload. Now it's like it should be with everything installed and working. I have no idea what caused that but it was annoying none the less.