RIP PlanetAxel

[hempo22]

My #1 supplier of Criterion for many years is gone... Sad day... Suggestions where I should move from here?

It is with great sadness, deep regret and utter embarrassment that we announce the closure and bankruptcy of PlanetAxel.com

On Monday afternoon, June 18th, 2012 the board of directors have informed us that no further investment will be made in the company. This comes in light of the recently finished 2011 financials which showed such an insurmountable deficit and loss to company value that a swift decision was made almost overnight. We have been asked to provide a quick summary/FAQ of your options as a previous customer of PlanetAxel.com with respect any outstanding orders/refunds.

If you have SHIPPED orders according to your order history but you have not received them yet
We have shipped out orders as late as the morning of Monday June 18th. If you order history lists your order as SHIPPED, then it has indeed shipped. If you are still to receive shipped orders, we would suggest waiting roughly 10-12 weekdays in which case 99% of all shipped orders will definitely have arrived.

If you have prepaid orders that have not yet shipped according to your order history
We will refund and delete all outstanding orders. Having said that; as this is a case of bankruptcy we fear that our accounts may be frozen at some point in the near future.

IF YOU HAVE NOT RECEIVED YOUR REFUND BY MONDAY JUNE 25TH:
You must put in a claim with your bank, PayPal or Visa/MasterCard. For most customers this would be an issue for their local bank. Print this page and a statement with highlighted transactions. Tell them that you have paid for products using your credit card that you haven't received. Some banks will tell you that you have to file such claims within a 1-2 month period. THIS IS NOT CORRECT! Both Visa and MasterCard offer a THIRTEEN MONTH worldwide grace period for such claims. Be sure to INSIST on that despite what your bank teller may tell you!

If you have a voucher outstanding or have outstanding orders paid in full by a voucher
The voucher is unfortunately lost.

On a personal note I would like apologize to everyone that will be somehow affected or inconvenienced by this matter. I've spend half my life with the company (18 years in total) and it all ended today. This is not 'just business' to me, but sincerely personal. I can honestly say that this has been a sad, sad day for all of us here at the office but the fact that so many suppliers, affiliates, employees and most important of all, customers are affected by this bankruptcy is almost unbearable.

On behalf of everyone at PlanetAxel.com I offer my sincerest and heartfelt apologies and thank you for your support over the years.

With sincerest regards,

Rasmus Christiansen, General Manager

[Billz]

Sad to see them go.

I used them twice (got the first edition CAD Batman Begins steelbook, and FS Dark Knight steelbook from PlanetAxel), and they were brilliant on both occasions.
RIP indeed.

[majk]

that's some really bad news... I loved their customer service...

[ArnoBD]

Yeah what a pity, i just "discovered" them about 2 months ago !!
Would had certainly ordered more in the future ... unfortunately.

Lets hope there is an alternative...

Thanks for the service PlanetAxel !!

[insomniac013]

Ouch.

In Axel's hayday they were my go-to site for US media. They've been doing a less-than-stellar job lately though, so i was wondering if something like this would happen...

RIP

[DEF!]

Wow, well this sucks. I've used them plenty and never had a issue. They were a good alternative to Amazon with occasional bargains. I'll always have a soft spot for them because they gave me The Protector aka Warrior King on BD for free through there reward points.

[Henke007]

Very sad indeed

[kingkarl1967]

Yes a very sad day indeed , I used them loads over the last 2 yrs but the thing that spoiled it in the end was the silly customs fees added to your shipping cost at the checkout !

[gavinh2008]

Loved Planet Axel, shame my last experience with them wasn't that great. They could have packaged things better. But their prices were reasonable and it was good knowing what I buy wouldn't be hit with customs.

[Indiana Jones]

Originally Posted by kingkarl1967

Yes a very sad day indeed , I used them loads over the last 2 yrs but the thing that spoiled it in the end was the silly customs fees added to your shipping cost at the checkout !

It was pretty annoying but over the last 2 months they scrapped that and postage costs, too little too take though.

[stephenwilson04]

Originally Posted by ricster

He's got a website as well.

Judging by his location, is it DVDxl Limited? Formally dvdslimited?

[ricster]

Originally Posted by stephenwilson04

Judging by his location, is it DVDxl Limited? Formally dvdslimited?

Yeah that's the one

[Boomstick_316]

Originally Posted by stephenwilson04

Judging by his location, is it DVDxl Limited? Formally dvdslimited?

Originally Posted by ricster

Yeah that's the one

Oh wow. It's back! Sweet mother of God. No actual shop, but I wonder if they'll allow local pickups. I hope so!

Every payday, I'd take the bus home from work stop off outside the shop and hand him several hundred pounds.

Edit: http://www.dvdxl.co.uk/

[stephenwilson04]

Originally Posted by Boomstick_316

Oh wow. It's back! Sweet mother of God. No actual shop, but I wonder if they'll allow local pickups. I hope so!

Every payday, I'd take the bus home from work stop off outside the shop and hand him several hundred pounds.

Edit: http://www.dvdxl.co.uk/

The prices on the site are ridiculous though, especially for blu-rays. Dvdslimited were always my first stop for discs. Usually order one day and they arrive the next. Even out of stock items arrived within the week. And before that, they were called LVS (laser visual software), used to get my laserdiscs from them. Now that's gping back a few years'

[Boomstick_316]

Originally Posted by stephenwilson04

The prices on the site are ridiculous though, especially for blu-rays. Dvdslimited were always my first stop for discs. Usually order one day and they arrive the next. Even out of stock items arrived within the week. And before that, they were called LVS (laser visual software), used to get my laserdiscs from them. Now that's gping back a few years'

They were never the cheapest though. I didn't mind paying a premium as I could go in the shop and have titles weeks before release date; but yes, those Blu-ray prices are a tad crazy.

I remember them being called LVS but started using them soon after they moved onto the highstreet and changed their name. My first titles were the Superbit of The Mask of Zorro and the Cowboy Bebop movie.