"Her" Improperly Redeeming? - Blu-ray Forum

XaroXhoanDaxos · 05-13-2014, 06:38 PM

I redeemed "Her" on VUDU a bit ago and it redeemed SD, despite the slip saying Digital HD copy and the slip coming from a BD/DVD combo pack. I posted a message on the VUDU forums about it and it is still waiting moderator approval, but I just found it weird as I've never had an issue with VUDU before (Godzilla codes notwithstanding). Anyway, just wondered if anyone else has had this same issue?

Can't wait to watch the film, but hoping to watch it in HD the first time!

Adrock · 05-13-2014, 06:40 PM

Apparently, you are not the only one who experienced this issue.

This was posted in another thread, but this user had the same problem as well.

Quote:

Originally Posted by Clark Kent

I just wish UV codes would redeem correctly 100% of the time. WB's 'Her' from a BD just redeemed in SD on VUDU for me. Now I have to deal with their suspect customer service to get the issue fixed.

XaroXhoanDaxos · 05-13-2014, 06:47 PM

Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

Adrock · 05-13-2014, 06:50 PM

Quote:

Originally Posted by XaroXhoanDaxos

Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

Oh, no problem at all. I just mentioned it because Clark had the same problem you did, and thought it was relevant.

I think starting a thread was a good idea, as I am guessing you two won't be the only ones who experience the problem.

It looks like Daniel H responded already to you on the Vudu forums, so hopefully he can get it squared away for you.

XaroXhoanDaxos · 05-13-2014, 08:06 PM

Update: My "copy" is now HDX. Really satisfied with the extremely quick turnaround and easy fix. If anyone else is having issues, try PM'ing DanielH your email address on the VUDU forums. Must say, I'm relatively new to the whole digital thing, but I'm sold as a fan and a user.

Clark Kent · 05-13-2014, 10:51 PM

The normal customer service reps won't fix the same issue for me with Her.

It is generally a mountain of frustration dealing with VUDU's customer service, who I have found to be slow and actively hostile towards most customers' inquiries. The lower service reps are clearly undertrained and most responses are seemingly filled out from a very limited script.

05-13-2014, 06:38 PM	#1
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	"Her" Improperly Redeeming? I redeemed "Her" on VUDU a bit ago and it redeemed SD, despite the slip saying Digital HD copy and the slip coming from a BD/DVD combo pack. I posted a message on the VUDU forums about it and it is still waiting moderator approval, but I just found it weird as I've never had an issue with VUDU before (Godzilla codes notwithstanding). Anyway, just wondered if anyone else has had this same issue? Can't wait to watch the film, but hoping to watch it in HD the first time!

05-13-2014, 06:47 PM	#3
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	Ah, sorry I missed that, didn't want to start a new thread, but wanted to see if others are having the same issue. I know Clark well from the PIF thread. Never had to resort to VUDU Support as I've been lucky in terms of redemption, but it a rather unnecessary hassle.

05-13-2014, 08:06 PM	#5
XaroXhoanDaxos Blu-ray Guru Member since:Mar 2014 Digital collection:247 Trading Score:175	Update: My "copy" is now HDX. Really satisfied with the extremely quick turnaround and easy fix. If anyone else is having issues, try PM'ing DanielH your email address on the VUDU forums. Must say, I'm relatively new to the whole digital thing, but I'm sold as a fan and a user.

05-13-2014, 10:51 PM	#6
Clark Kent Blu-ray Prince Top contributor Member since:Oct 2007 Location:Metropolis Blu-ray reviews:2 Trading Score:184	The normal customer service reps won't fix the same issue for me with Her. It is generally a mountain of frustration dealing with VUDU's customer service, who I have found to be slow and actively hostile towards most customers' inquiries. The lower service reps are clearly undertrained and most responses are seemingly filled out from a very limited script.

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