Retail horror stories - Blu-ray Forum

buckshot · 01-09-2008, 11:49 AM

i know there are a good number of retail workers on here. we hear a lot about the horrible experiences customers have a walmart, best buy, etc etc. having worked in retail for a few years i've accumulate more than my fair share of horrible customer interactions. my favorite is:

While i was working at home depot working the self checkout. a customer came through and with a long piece of crown molding. he scanned the barcode and since its sold by the foot my computer prompted me to measure the length. "sir, i just need to measure that so i can ring you up."

"its 8 feet" he says.
"still, i have to measure it." i reply
"why, its eight #%*@% feet"
"well normally i wouldn't care, but my boss to my left (pointing to boss) appreciates it when i do"
"i don't care, its 8 god $#!^ feet."
this back and forth continues for a few minutes.
"listen man, you could have been done by now, just let me measure it and we can move on."
"FINE $@#$%#@$ YOU!"
at this point the customer throws the molding at me like he's leonidus or something. i move so it doesn't hit me, which it would have had i not. the customer then smashes a tile he was buying and stomp out shouting "F#@# home depot. Bunch of #@#$))*$P:">. AND }"?">$_$>@}!&)&^( YOU TOO!"

As he walks by i smile and say "have a great day sir, thank you for shopping at the home depot

"

"**** YOU!!!!!" he replies as he walks out.

i measured the board. it was 10 feet.

anyone else had bad experiences from the other side of retail?

Zyclone · 01-09-2008, 11:58 AM

nothing that bad but iv'e had my fair share of *******s

last friday we had a black out knocking out the cities power (i work in a supermarket) we had a back up power source but there was no power to the freezers so i had to rope them all off and if it customer wanted something i had to get it out for them , instead of a customer opening the door and standing there i would quickly grab whatever they wanted and shut the door.

so im walking around the dairy helping people when i see a aussie red neck standing there with the door open so i go up and say sorry mate do you mind keeping the door closed until you've decided what you want and he goes i don't mind if its hot im using the icecream in a milk shake so i say well still do you mind keeping the door closed?

so the ****** opens the door and stares at me for a few seconds before walking off.

another lady walks by and goes can't i buy anything from the freezer? to which i reply you can but i have to grab it out for you so she gives me a look like iv'e just told her i've ****ed her mother and storms off.

jsteinhauer · 01-09-2008, 01:09 PM

Years ago, while in high school or college, I was working in the cafeterial part of a Meijer store (a Megamart type chain based in Michigan for those unfamiliar). A customer comes and demands a refund for a bacon lettuce tomato sandwich that she claims had no mayonnaise on it. I refuse, but she went over my head and got a refund from my manager...pretty much store policy. I had principles. If she really wanted mayonnaise, on the damn sandwich she could have had it piled high with mayo at no extra charge.

It was the same place that if you saw someone stealing and called security (loss prevention as they called it), they would ignore you and let them get away, if you were a minimum wage peon. Perhaps they've changed since the 1980's.

On a different note, I know physicians who get death threats (my wife included) for not prescribing narcotics to some who demand them.

glenn22 · 01-09-2008, 04:11 PM

Not quite the same, but I used to work for an Internet company in the accounting department. Every now and again I would have to phone customers whose accounts were several months past due.... you've never met angrier people than those that don't pay their bills.

tron3 · 01-09-2008, 07:03 PM

Oh geeze, where do I start? I worked at Radio Shack. I don't tell this story because it upsets me. Suffice it to say, I would have felt a lot better if I told the guy to get the h*** out of my store, rather than bite my tongue and let him berate me. But in the end I was better than him.

Let's see, petty theives, petty people in general, people asking for Mini-DV to VHS adaptors, people asking for dongles to replace the one for their notebook network card, people who complain about the prices, etc. Then there are those who you try to help but can not. They smile politely thanking you for trying, then go off to call the District Manager on you for not helping them.

Frikken sociopaths!

But this is my favorite story. It was a hard time in life when I worked for RS. I formerly was IT and just couldn't find a position, it was hell for almost 4.5 years. RS was sucking the self esteem out of me, and I really needed a boost.

Well, one snowy morning we decide to call this place for breakfast burritos only 2 blocks away, we waited for the delivery. Well, 30 minutes became 45, became 1 hour, it was about 2 or more hours with no delivery from TWO BLOCKS away when the manager made me call them back.

The order taker (I'll call her Sue.) remembered me and said, "Oh, our delivery guy will be there soon. He had an accident in the snow. I was trying to call you back all morning." That was BS as we had two lines and did not ring ONCE since the order was placed. I told her to forget it, you guys are taking too long. Cancel the order. She obviously did not listen or decided to cover her butt.

I explained to the guys what happened and said, listen, it's lunch time, I'll go get lunch. I grab my coat and stop to help a customer on my way out. While ringing up the customer the 23-ish delivery guy comes in.

"Sir, are you from "X" making a delivery?" "

Yes."

"You guys took over 2:30 minutes and I cancelled the order, we are not accepting it."

(Cocking his head a little and getting attitude) "You mean you made me walk 2 and 1/2 blocks in the snow for nothing?

"No, SUE MADE YOU WALK 2 and a 1/2 BLOCKS IN THE SNOW FOR NOTHING. I cancelled 20 minutes ago. We are not accepting it!"

(Sarcasm as he walked out): Have a nice day, sir.

(More Sarcasm) No. You have a nice day too!

I cannot tell you how much of an ego boost that gave me. I felt like such a man.

It made me feel big! I must be the only retailer in history to have made a return to another store in my own store and win!

"I just like squeeling. It makes me feel big!" - Frankie the Squeeler / Simpsons

BStecke · 01-09-2008, 08:28 PM

Quote:

Originally Posted by jsteinhauer

It was the same place that if you saw someone stealing and called security (loss prevention as they called it), they would ignore you and let them get away, if you were a minimum wage peon. Perhaps they've changed since the 1980's.

I used to live in Ohio, which has its fair share of Meijer stores. It's funny you mention the apathy of their LP's. In the early 90's, there was a guy who walked into a Meijer store with a battery in his pocket, as he needed to buy a new battery and brought the dead one for comparison. As the man left the store with his new batteries, the LP's tackled him because they thought he stole a battery out of a package, which turned out to be the one he brought with him. They broke his neck and paralyzed him.

Things definitely changed since the 80's

buckshot · 01-09-2008, 11:54 PM

Quote:

Originally Posted by BStecke

I used to live in Ohio, which has its fair share of Meijer stores. It's funny you mention the apathy of their LP's. In the early 90's, there was a guy who walked into a Meijer store with a battery in his pocket, as he needed to buy a new battery and brought the dead one for comparison. As the man left the store with his new batteries, the LP's tackled him because they thought he stole a battery out of a package, which turned out to be the one he brought with him. They broke his neck and paralyzed him.

Things definitely changed since the 80's

LP's in general are kinda slow from my experience. another HD story was when I was in returns. some guys came in with a dryer to exchange. it was bought at another store so I refused the return. meanwhile the guy's friend was in appliances getting their replacement dryer. when he wheeled it to the front the LP stopped him. the friend pointed to us and told the LP he was exchanging it. the LP let him go. when the guy returning the dryer left I called the LP and told him they didn't return the 1st dryer and were walking off with the new one. he blew me off. I walked outside to see the lot attendants loading both dryers into the bed of the truck and the guys taking off. so I called up the store manager. who came up to find out why I was bothering him (PRICK). I explained the situation to him, he blew me off as well. so I called the original store and told them to call me if they came back in. about 45 minutes later they did. both guys were there returning both dryers (totalling $3000 these were nice dryers). turns out they had somehow found a way to forge appliance documents. I informed the store of the situation and both dudes got arrested (not my intention but whatever).

only thing I got was a damn merit badge. and that kids is why I no longer work there. $8.75 an hr for that bd. no deal howie.

thewifeofbuckshot · 01-10-2008, 12:16 AM

I had someone try to return a used pregnancy test at walmart once. they said "I know I'm pregnant, its wrong." So I made them clean my counter.

Another time someone threw a can of soup at my head because we couldn't return food.

but you know those stories.

Rup_Muk · 01-10-2008, 12:27 AM

^^ "thewifeofbuckshot"?

The same one that just became a mamma? If so, congratulations!

No matter what - welcome to the forum. We all like buckshot (most of the time). I've always been in awe of his avatar!

Rup.

thewifeofbuckshot · 01-10-2008, 12:57 AM

His grandpa was funny. My husband has his moments as well. shhhhh. He doesn't know i'm here yet.

Thank you for the congrats. My picture thingy should be up soon. Once i figure it out.

buckshot · 01-10-2008, 01:40 AM

aw damn. thats why you were using my computer. saying outloud what i am typing is weird. YES YOU'RE SUPPOSED TO HEAR ME

chix

blualaskan · 01-10-2008, 02:42 AM

I used to own a store that rented machines similar to the rug doctor along with the cleaning supplies to do your rug or upholstery. So a couple comes in and picks up a machine on a 2 day rental and all the supplies to go with it the total comes to over $145.00. They leave no problem for about an hour. The guy comes in and demands I replace his products. I asked politely what happened to the other products if they were bad I will replace them. He then begins to relate a story to me that I could not believe. He said they had gotten home and he took the machine in the house after sitting the supplies behind the car. The wife is so excited to be getting her carpets cleaned she runs out to Mcdonalds. To her supprise when she reached the end of the drive she had ran over all the cleaning supplies. She then sends him to get new supplies not sure if this was his or her idea. I explained this was not going to happen and after a while he agreed when I picked up the new supplies and gave him a 20% discount.

Rup_Muk · 01-10-2008, 02:44 AM

Quote:

Originally Posted by thewifeofbuckshot

His grandpa was funny. My husband has his moments as well. shhhhh. He doesn't know i'm here yet.

Thank you for the congrats. My picture thingy should be up soon. Once i figure it out.

Now I see the family resemblance in the great-grandchild.

Sorry, to have gone OT...

Rup.

rragland · 01-10-2008, 10:41 AM

Quote:

Originally Posted by buckshot

i know there are a good number of retail workers on here. we hear a lot about the horrible experiences customers have a walmart, best buy, etc etc. having worked in retail for a few years i've accumulate more than my fair share of horrible customer interactions. my favorite is:

While i was working at home depot working the self checkout. a customer came through and with a long piece of crown molding. he scanned the barcode and since its sold by the foot my computer prompted me to measure the length. "sir, i just need to measure that so i can ring you up."

"its 8 feet" he says.
"still, i have to measure it." i reply
"why, its eight #%*@% feet"
"well normally i wouldn't care, but my boss to my left (pointing to boss) appreciates it when i do"
"i don't care, its 8 god $#!^ feet."
this back and forth continues for a few minutes.
"listen man, you could have been done by now, just let me measure it and we can move on."
"FINE $@#$%#@$ YOU!"
at this point the customer throws the molding at me like he's leonidus or something. i move so it doesn't hit me, which it would have had i not. the customer then smashes a tile he was buying and stomp out shouting "F#@# home depot. Bunch of #@#$))*$P:">. AND }"?">$_$>@}!&)&^( YOU TOO!"

As he walks by i smile and say "have a great day sir, thank you for shopping at the home depot

"

"**** YOU!!!!!" he replies as he walks out.

i measured the board. it was 10 feet.

anyone else had bad experiences from the other side of retail?

I gave up retail because of people like this. I would have gotten fired had I been in this situation, because I probably would have gotten down on his level and engaged in a cursing match.

buckshot · 01-10-2008, 11:49 AM

Quote:

Originally Posted by rragland

I gave up retail because of people like this. I would have gotten fired had I been in this situation, because I probably would have gotten down on his level and engaged in a cursing match.

see i get some sick pleasure out of toying with people who have already lost their temper. so i will be overly nice to them to piss them off.

When i was at home depot i ran the gambit of retail workers. when i started i was hard working, motivated, nice even. then i started to dick around with customers a bit. then i just got apathetic. "whats that sir. you want to return the bbq you bought 2 months ago because its now the fall and you won't use it for another year? Sure. why not? my manager would approve it anyway."

i'd return just about anything since when i'd say no my boss would just approve it and make me look like a douche anyway.

but if i started telling stories of my days at ace hardware. THAT could take up the entire thread. constructing a canned air musket, almost burning the building down, twice. medievel night with 5 gallon paint stirrers. chasing big jim around the store shooting bent up paperclips at him with a rubberband and calling it "mammoth hunting". duct taping newbies 5 feet off the ground to the support pole in the back. i could go into more detail about these if anyone is interested in hearing them, but i think i'll just leave them as short little blurps for the moment.
and this was to be for those of us who worked in retail to complain about you "NORMS" (customers).

tron3 · 01-10-2008, 02:07 PM

Quote:

Originally Posted by buckshot

...
When i was at home depot i ran the gambit of retail workers. when i started i was hard working, motivated, nice even. then i started to dick around with customers a bit. then i just got apathetic. "whats that sir. you want to return the bbq you bought 2 months ago because its now the fall and you won't use it for another year? Sure. why not? my manager would approve it anyway."

i'd return just about anything since when i'd say no my boss would just approve it and make me look like a douche anyway....

I wised up to this nonsense at Radio Shack real fast. If I couldn't return the item, I politely told them try talking to the manager (or district manager). They usually thanked me for my help. If I had to take the return anyway, they didn't have this "I won" smugness because they thought I was being helpful. Lot less stress that way.

I remember a guy having to get his cell phone repaired. Claimed it fell in a bucket of water. I thought that had to be the most unusual thing ever. I asked questions and the answers were elusive. Anyways, off to repair. Then I get this same story from a lady that it fell in a bucket of water. I must have heard this at least 3 times in near 1.5 years at the shack. Didn't take long to realize these people were dropping their cell phones in the toilet!

Had this happen at my store and heard of it happening at others. Someone's item about the size of a standard VCR comes back from repair completey wrapped and sealed in plastic. Very unusual. The item came back as unrepairable. Why? ITEM IS INFESTED WITH ROACHES! Dude, if the inside of your equipment has a colony of roaches living in it, spending money on electronics should not be your priority! Disgusting people.

Speaking of disgusting people. We had a drunk guy linger in the store about 45 minutes. He was a known town bum and reportedly played keyboards for Tito Puente at one time. Well, this guy stunk like crazy. Fresh and dried pee stains all over his pants mingled with alcohol laced BO. When he left we flung the doors open for at least 10 minutes in the dead of winter to clear the smell out. Froze the store out too. Hours later when Sandra walks in for the second shift, she sniffs, looks at me with a crinkled nose and says, "What is that smell?" Honest to God true story.

"Are you crazy? Don't you understand what I'm saying to you? This is not just an odour-- you need a *priest* to get rid of this thing!" - Jerry on the smell from hell / Seinfeld

rb cline · 01-14-2008, 03:08 PM

My father was a small retail busness man as I grew up. He always said

"YOUR EDUCATION ISN'T COMPLETE TILL YOU'VE DELT WITH THE GENERAL PUBLIC'

How true!

tron3 · 01-14-2008, 05:10 PM

Quote:

Originally Posted by rb cline

My father was a small retail busness man as I grew up. He always said

"YOUR EDUCATION ISN'T COMPLETE TILL YOU'VE DELT WITH THE GENERAL PUBLIC'

How true!

AMEN! I learned the vast majority of my people skills working with the general public. I hope I NEVER find myself in a situation where I have to do that for a living again. Volunteer work, or even a part time job you don't need could be fun, but as a required full time job, just torture.

jw · 01-13-2008, 08:19 PM

gotta love retail, I like the return line at WM, You get these idiots that return stuff without a receipt and then they get mad about the process they have to endure or they dont get their entire funds back. They cuss WM and swear they will never be back.......til tomorrow

IvanDrago · 01-14-2008, 02:35 AM

Smelly People

All Day Everyday.

My co-slave joked that we need to put a deodorant end cap in the front of the store.

I worked at an Electronics Store.

It is a minor miracle I didn't end up stabbing a customer in the eye with my pen.

01-09-2008, 11:49 AM	#1
buckshot Blu-ray Guru Member since:Feb 2007 Location:san die ego Blu-ray reviews:2 Trading Score:9	Retail horror stories i know there are a good number of retail workers on here. we hear a lot about the horrible experiences customers have a walmart, best buy, etc etc. having worked in retail for a few years i've accumulate more than my fair share of horrible customer interactions. my favorite is: While i was working at home depot working the self checkout. a customer came through and with a long piece of crown molding. he scanned the barcode and since its sold by the foot my computer prompted me to measure the length. "sir, i just need to measure that so i can ring you up." "its 8 feet" he says. "still, i have to measure it." i reply "why, its eight #%@% feet" "well normally i wouldn't care, but my boss to my left (pointing to boss) appreciates it when i do" "i don't care, its 8 god $#!^ feet." this back and forth continues for a few minutes. "listen man, you could have been done by now, just let me measure it and we can move on." "FINE $@#$%#@$ YOU!" at this point the customer throws the molding at me like he's leonidus or something. i move so it doesn't hit me, which it would have had i not. the customer then smashes a tile he was buying and stomp out shouting "F#@# home depot. Bunch of #@#$))$P:">. AND }"?">$_$>@}!&)&^( YOU TOO!" As he walks by i smile and say "have a great day sir, thank you for shopping at the home depot " "**** YOU!!!!!" he replies as he walks out. i measured the board. it was 10 feet. anyone else had bad experiences from the other side of retail?

01-09-2008, 07:03 PM	#5
tron3 Blu-ray Samurai Member since:Aug 2004 Location:New Jersey Blu-ray reviews:3	Oh geeze, where do I start? I worked at Radio Shack. I don't tell this story because it upsets me. Suffice it to say, I would have felt a lot better if I told the guy to get the h*** out of my store, rather than bite my tongue and let him berate me. But in the end I was better than him. Let's see, petty theives, petty people in general, people asking for Mini-DV to VHS adaptors, people asking for dongles to replace the one for their notebook network card, people who complain about the prices, etc. Then there are those who you try to help but can not. They smile politely thanking you for trying, then go off to call the District Manager on you for not helping them. Frikken sociopaths! But this is my favorite story. It was a hard time in life when I worked for RS. I formerly was IT and just couldn't find a position, it was hell for almost 4.5 years. RS was sucking the self esteem out of me, and I really needed a boost. Well, one snowy morning we decide to call this place for breakfast burritos only 2 blocks away, we waited for the delivery. Well, 30 minutes became 45, became 1 hour, it was about 2 or more hours with no delivery from TWO BLOCKS away when the manager made me call them back. The order taker (I'll call her Sue.) remembered me and said, "Oh, our delivery guy will be there soon. He had an accident in the snow. I was trying to call you back all morning." That was BS as we had two lines and did not ring ONCE since the order was placed. I told her to forget it, you guys are taking too long. Cancel the order. She obviously did not listen or decided to cover her butt. I explained to the guys what happened and said, listen, it's lunch time, I'll go get lunch. I grab my coat and stop to help a customer on my way out. While ringing up the customer the 23-ish delivery guy comes in. "Sir, are you from "X" making a delivery?" " Yes." "You guys took over 2:30 minutes and I cancelled the order, we are not accepting it." (Cocking his head a little and getting attitude) "You mean you made me walk 2 and 1/2 blocks in the snow for nothing? "No, SUE MADE YOU WALK 2 and a 1/2 BLOCKS IN THE SNOW FOR NOTHING. I cancelled 20 minutes ago. We are not accepting it!" (Sarcasm as he walked out): Have a nice day, sir. (More Sarcasm) No. You have a nice day too! I cannot tell you how much of an ego boost that gave me. I felt like such a man. It made me feel big! I must be the only retailer in history to have made a return to another store in my own store and win! "I just like squeeling. It makes me feel big!" - Frankie the Squeeler / Simpsons Last edited by tron3; 01-09-2008 at 07:13 PM.

01-10-2008, 02:42 AM	#12
blualaskan Junior Member Member since:Dec 2007 Location:Anchorage, Alaska	here is a good one I used to own a store that rented machines similar to the rug doctor along with the cleaning supplies to do your rug or upholstery. So a couple comes in and picks up a machine on a 2 day rental and all the supplies to go with it the total comes to over $145.00. They leave no problem for about an hour. The guy comes in and demands I replace his products. I asked politely what happened to the other products if they were bad I will replace them. He then begins to relate a story to me that I could not believe. He said they had gotten home and he took the machine in the house after sitting the supplies behind the car. The wife is so excited to be getting her carpets cleaned she runs out to Mcdonalds. To her supprise when she reached the end of the drive she had ran over all the cleaning supplies. She then sends him to get new supplies not sure if this was his or her idea. I explained this was not going to happen and after a while he agreed when I picked up the new supplies and gave him a 20% discount.

01-14-2008, 03:08 PM	#17
rb cline Junior Member Member since:Aug 2007	Education My father was a small retail busness man as I grew up. He always said "YOUR EDUCATION ISN'T COMPLETE TILL YOU'VE DELT WITH THE GENERAL PUBLIC' How true!

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01-09-2008, 11:58 AM	#2
Zyclone Blu-ray Samurai Member since:Jun 2007 Location:Somewhere over the rainbow Home Theater Gallery:3 Blu-ray collection:304	nothing that bad but iv'e had my fair share of *****s last friday we had a black out knocking out the cities power (i work in a supermarket) we had a back up power source but there was no power to the freezers so i had to rope them all off and if it customer wanted something i had to get it out for them , instead of a customer opening the door and standing there i would quickly grab whatever they wanted and shut the door. so im walking around the dairy helping people when i see a aussie red neck standing there with the door open so i go up and say sorry mate do you mind keeping the door closed until you've decided what you want and he goes i don't mind if its hot im using the icecream in a milk shake so i say well still do you mind keeping the door closed? so the ** opens the door and stares at me for a few seconds before walking off. another lady walks by and goes can't i buy anything from the freezer? to which i reply you can but i have to grab it out for you so she gives me a look like iv'e just told her i've **ed her mother and storms off.

01-09-2008, 01:09 PM	#3
jsteinhauer Gaming Moderator Member since:Aug 2007 Blu-ray reviews:120 Trading Score:66	Years ago, while in high school or college, I was working in the cafeterial part of a Meijer store (a Megamart type chain based in Michigan for those unfamiliar). A customer comes and demands a refund for a bacon lettuce tomato sandwich that she claims had no mayonnaise on it. I refuse, but she went over my head and got a refund from my manager...pretty much store policy. I had principles. If she really wanted mayonnaise, on the damn sandwich she could have had it piled high with mayo at no extra charge. It was the same place that if you saw someone stealing and called security (loss prevention as they called it), they would ignore you and let them get away, if you were a minimum wage peon. Perhaps they've changed since the 1980's. On a different note, I know physicians who get death threats (my wife included) for not prescribing narcotics to some who demand them.

01-09-2008, 04:11 PM	#4
glenn22 Power Member Member since:Aug 2007 Location:Vancouver, Canada	Not quite the same, but I used to work for an Internet company in the accounting department. Every now and again I would have to phone customers whose accounts were several months past due.... you've never met angrier people than those that don't pay their bills.

01-10-2008, 12:16 AM	#8
thewifeofbuckshot Junior Member Member since:Jan 2008	I had someone try to return a used pregnancy test at walmart once. they said "I know I'm pregnant, its wrong." So I made them clean my counter. Another time someone threw a can of soup at my head because we couldn't return food. but you know those stories.

01-10-2008, 12:27 AM	#9
Rup_Muk Expert Member Member since:Jan 2007 Blu-ray collection:136 Blu-ray reviews:24 Trading Score:8	^^ "thewifeofbuckshot"? The same one that just became a mamma? If so, congratulations! No matter what - welcome to the forum. We all like buckshot (most of the time). I've always been in awe of his avatar! Rup.

01-10-2008, 12:57 AM	#10
thewifeofbuckshot Junior Member Member since:Jan 2008	His grandpa was funny. My husband has his moments as well. shhhhh. He doesn't know i'm here yet. Thank you for the congrats. My picture thingy should be up soon. Once i figure it out.

01-10-2008, 01:40 AM	#11
buckshot Blu-ray Guru Member since:Feb 2007 Location:san die ego Blu-ray reviews:2 Trading Score:9	aw damn. thats why you were using my computer. saying outloud what i am typing is weird. YES YOU'RE SUPPOSED TO HEAR ME chix

01-13-2008, 08:19 PM	#19
jw Blu-ray Archduke Top contributor Member since:Apr 2007 Location:USA Trading Score:519	gotta love retail, I like the return line at WM, You get these idiots that return stuff without a receipt and then they get mad about the process they have to endure or they dont get their entire funds back. They cuss WM and swear they will never be back.......til tomorrow

01-14-2008, 02:35 AM	#20
IvanDrago Active Member Member since:Nov 2007	Smelly People All Day Everyday. My co-slave joked that we need to put a deodorant end cap in the front of the store. I worked at an Electronics Store. It is a minor miracle I didn't end up stabbing a customer in the eye with my pen.

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