new router denied access to phone?

[LoneWolfCub]

so got a new router. all the devices and other phones worked just fine. but my phone says access denied. connection failed. ive tried everything. ive restarted phone. turned it off. forgot network then retyped it. cleared cache. last resort was a factory reset. so i factory reset my phone and now im stuck in activation waiting for internet. connection. bc it still says access denied. also my phones a Huwaei.

[LoneWolfCub]

update:


went to mcdonalds to unlock phone. went to AT&T and they said nothing was wrong with my phone, bc it was able to get on their wi fi, and mcdonalds. has to be on modems end. AT&T reset my wi fi settings. see if that helps and it did not. but i have no clue what to do. hopefullay someone can help.

[chip75]

I'd try restarting the router with a 20-second power off. If that doesn't work try changing the channel of your router.

[D00mM4r1n3]

Try connecting to 5 GHz vs 2.4 GHz. Also, update firmware on the router.

[TripleHBK]

Sounds like it's likely a netowrk encryption problem. Go into your router settings...

http://192.168.1.1

Default Login/Password are usually: "admin" -- Unless you changed them.

Go to the network security settings page and try looking at what kind of encryption the router is using and change it as needed. Using WPA + AES or WPA+TKIP should be old enough to connect with your phone.

Prior to messing with the router however you may also try going into your phones network settings and looking at what sort of security it's trying to use. Some networks trigger my work phone to look for individual security certificates ehen I try to connect and I have to manually tell them that I want just basic encryption by messing with the settings. Essentially, any network setting on your phone that asks for a certificate or additional login information in the settings (outside of the standard login password) may need to be disabled manually.

Hopefully this will get you a bit closer to figuring out what is going on.