Samsung BD-P2500 FIRMWARE!

[bbarggren]

Just got my Smasung BD-P2500 last night, and WOW! My old-skool RCA rear project "lightbulb" TV has never looked so awesome. The 1080i signal through a HDMI to DVI cable was incredible. The setup was relatively easy, and surround sound through the optical digital output was great.

Then.......(Insert Jaws music here)..........

I installed the firmware update.

I wouldn't have bothered with it, but I need this FW update to get the Netflix downloads, which was the deciding factor on this model. I downloaded the update from Samsung's website and burned a CD. I followed their update instructions to the letter, and everything looked great. The player did it's update and shut down. I waited about a minute and powered it back up. It seemd to boot up kind of slow, but then I got the language selection screen. I pressed "1" for English, and it just sat there still at the menu. Nothing I did from the remote did anything. Powered off and back on several times and it now does nothing.

I now own a $300 brick.

Has anyone been through this? Is there any light at the end of this tunnel? I REALLY don't want to send this one back......I want it to work :-)

Thank You

[Dynamo of Eternia]

I'm really sorry to hear this. I think your best bet will be to send it to Samsung for repair. If you recently bought it brand new, then it should be under warranty, though you will likely be stuck paying to ship it to them.


I got the Samsung BD-P1200 back around June/July of 2007. Luckily, I got it for free as an award for some projects I worked on at my job. Otherwise, I would have been even more upset over it.

I didn't have hi-speed internet back then (in fact, I only just got it about a month and a half ago), so I wasn't able to do a direct ethernet download of the firmware updates at home. So, since I did have dial-up, I downloaded the firmware update and burned it to a CD, following all of the instructions.

But, it just froze up in the middle of updating. The 'update' had been going on for probably about 3 or 4 times as long as they described it taking in the instructions, and it wasn't done and nothing was happening. After waiting a bit longer, I got worried.

Long story short, I ended up with a brick as well. It was under warranty, but I had to pay to ship it to Samsung, which was a little over $20, and it took a few weeks to get back. It sucked.

After I got it back it worked, and from that point on I took it to a friend or family member's house to update it directly using an internet connection, and have never had a problem with updating it since. I will never do a disc based update on it again.

However, the player is still not without its problems. It still has frequent compatibility issues with many discs, requiring newer firmware that isn't out yet.

Plus, I've personally had a lot of glitchy playback issues (mostly with DVDs, but also with some Blu-Rays... particularly those BDs with 2 versions of the movie on 1 disc, that use 'seamless' branching). I actually ended up buying a PS3 a little over a year ago because of how annoying these problems became. I still have the Samsung machine and have both units hooked to the same TV, so I do try to use it from time to time, but all too often I end up having to switch over to the PS3.


In general, I haven't heard about the newer Samsung players having the same degree of problems, so once you get yours fixed, you may have a great experience with it.


As for me, personally, I refuse to ever buy another Samsung DVD or Blu-Ray player again. When my wife and I first got our HDTV back in January of 2007, I bought a Samsung upscaling DVD player/recorder. By the end of that following summer (during which I got the Samsung BD player), that DVD machine had died. Then I've had all of these problems with this BD player.

And just the other day, I was talking to my aunt (she calls me up on any technology related issues that she has), and she has a DVD/VHS combo machine, and the DVD portion of it has stopped working and won't read any discs. And guess who the manufacturer was? That's right, Samsung.

Maybe it's just a personal string of bad luck within my own life with their products, but I personally have no reason to gamble on their products ever again.


As for your player, did you by any chance get any kind of warranty through the store you bought it from? If you did, and if you don't want to go through Samsung and pay shipping, you could see about exchanging it at the store.

[BlurayFanatic]

I'm still New to the Blu Ray scene here and as you can see a few posts down I asked the Difference about the 1500-2550.

Didn't know anything about this netflix thing????

But I will be buying the 2550 next week

But Why Didn't you just use the EtherNet Port for net and hook it up to a old CRT tv you have to get the update.

Thats what I plan on doing

Also have you thought about reseting the Player or atleast going back to the store and getting a exchange and starting fresh.

[Sonny]

Just stay-a-way from Samsung BD players.

[bbarggren]

I bought this one because of Netflix. They only support 2 models of BD players for instant download to your TV. This one, and an LG. Consumer Reports seemed to like this one a lot better than the LG..........so here it is. Does anyone know how to FIX this firmware mess???

[kobeeightjp]

Originally Posted by bbarggren

I bought this one because of Netflix. They only support 2 models of BD players for instant download to your TV. This one, and an LG. Consumer Reports seemed to like this one a lot better than the LG..........so here it is. Does anyone know how to FIX this firmware mess???

I have the 2500. I was scared to death when I updated mine because I read online if something happens during the update you end up with...well a brick. Sorry to say I don't think you can do anything except get it repaired by samsung. I did the jumpdrive update...it was very fast...although it has been acting a little funky from time to time. It froze for the first time yesterday and had trouble loading troy.

[Dynamo of Eternia]

Originally Posted by Sonny

Just stay-a-way from Samsung BD players.

+100000000000000000000000000000

[Semp1]

the 2500/2550 has such little compatability problems it's not even worth mentioning. There's no comparrison between the 1200/1400 with the 2500/2550 please do not comment on new Samsung models just by what yo've read and based on previous players you've owned. If i did that I would be saying the new Panasonic players DVD upconversion must be bad because the uniphear processing wasnt that good on their previous model which is not true for their present model. The player you have sounds defective and if it is still under return policy just exchgange it for a new one. All I know is Samung has released 2 updates in 6 days just so they could add a new decode, I don't know any other company that's done that, most would make you just wait until the next update...

[sunguy527]

I was petrified as well after reading this thread. I did not want to update my 2500 at all but i wanted the Netflix streaming.

see my post to see what I went through:

https://forum.blu-ray.com/showthread.php?t=82638

[moviefan]

Originally Posted by bbarggren

I now own a $300 brick.

Has anyone been through this? Is there any light at the end of this tunnel? I REALLY don't want to send this one back......I want it to work :-)

Thank You

Welcome to Samsuck ... it gets worse!
Worst customer service in the industry.
Return it and get the OPPO ... fabulous customer service, and they even provide a customer service phone number!

[MaHubs]

As I posted a few days ago, we've been through the hacking message problem twice now. the first time wasn't so hard, but the last time we could NOT get it fixed, even with Tier 2 tech support from Samsung. Finally I wrote and told them online what I had experienced and my thoughts about their company etc etc and I got a reply with more instructions (which I will give below). It worked! We think the problem was that before we tried half the solution and then the other half, thinking that one was a substitute for the other. But we think now that you must do all of this at one time. Finally at the end we were able to display a screen with a new Netflix source code also.

I should add that we don't play many Blue-Ray movies, so if that part is yet to fail, we don't know it yet.

So here, for others who experience this hacking message problem, here is the solution from Samsung Tech Support's message that fixed out problem.

If you receive the following error message, “Your ESN Has Been Hacked Please Contact Customer Support”
or "Your BD player’s Netflix keys have been hacked":

Please follow the steps below to fix this issue:

Unplug the power cord for the player from the wall

Hold down the power button for a minimum of 20 Seconds

Plug back in

Turn the player on and with no disc in the player, press and hold the FF button on the front panel until the player turns off. [we never thought it turned off but we held it for a LONG time]

Follow the instructions for language selection.

If this does not resolve your problem, please contact Samsung Customer Care at 1-800-SAMSUNG (800-726-
7864) Mon – Sun : 9am – 9pm (EST)

[Sammy]

Originally Posted by MaHubs

As I posted a few days ago, we've been through the hacking message problem twice now. the first time wasn't so hard, but the last time we could NOT get it fixed, even with Tier 2 tech support from Samsung. Finally I wrote and told them online what I had experienced and my thoughts about their company etc etc and I got a reply with more instructions (which I will give below). It worked! We think the problem was that before we tried half the solution and then the other half, thinking that one was a substitute for the other. But we think now that you must do all of this at one time. Finally at the end we were able to display a screen with a new Netflix source code also.

I should add that we don't play many Blue-Ray movies, so if that part is yet to fail, we don't know it yet.

So here, for others who experience this hacking message problem, here is the solution from Samsung Tech Support's message that fixed out problem.

If you receive the following error message, “Your ESN Has Been Hacked Please Contact Customer Support”
or "Your BD player’s Netflix keys have been hacked":

Please follow the steps below to fix this issue:

Unplug the power cord for the player from the wall

Hold down the power button for a minimum of 20 Seconds

Plug back in

Turn the player on and with no disc in the player, press and hold the FF button on the front panel until the player turns off. [we never thought it turned off but we held it for a LONG time]

Follow the instructions for language selection.

If this does not resolve your problem, please contact Samsung Customer Care at 1-800-SAMSUNG (800-726-
7864) Mon – Sun : 9am – 9pm (EST)

It's "blu-ray" and why did you buy a blu-ray player if you aren't going to use it to watch blu-ray movies... Could have just got a Hulu box or something.

[vsanch24]

There is a new firmware available. Version 2.6

[vsanch24]

There is a new Firmware available. Version 2.7 (Dec 1, 2010)

[PopKT]

Can't sem to start a new thread so I wil post here.

My BD-P2550 will not play standard DVDs. I have updated firmware with each new version and no change. Worked fine for any disc out of the box. Samsung believes it is a hardware problem but I do not aree since it play any Blu Ray GREAT. Is anyone having this problem?