Amazon Price Drop guarantee question

[solovoyager]

I bought The Walking Dead Compendium (book) at $29.99 from Amazon (and not a marketplace seller) and it was delivered on April 7. The price dropped to $19.79 (sold by Amazon and not a marketplace seller) over the weekend but I was unable to contact them this weekend as I was busy with family and work.

The price went up to $35.99 today (April 13).

As today is my day off from work, I only got around to contacting Amazon via live chat this morning to see about getting a refund using the Amazon Price Drop guarantee. I thought since the price dropped within the 7 day period of delivery they'd give a refund on the difference ($12.20!).

They wouldn't allow it since I didn't contact them when the price was $19.79. The customer rep said that it is their policy to only give a refund if contacted at the time of the price. And since the price increased today to $35.99 they can get not adjust the price.

I'm a little miffed. I'm a Prime member and place over a hundred orders a year with them. She said her supervisors helped her arrive at the decision and can not go against the Amazon policy.

Was I wrong to think I'd get a refund on this order?
Edit: I was polite the entire chat. I did not get rude or nasty with the customer rep.

[OI8T12]

Originally Posted by solovoyager

I bought The Walking Dead Compendium (book) at $29.99 from Amazon (and not a marketplace seller) and it was delivered on April 7. The price dropped to $19.79 (sold by Amazon and not a marketplace seller) over the weekend but I was unable to contact them this weekend as I was busy with family and work.

The price went up to $35.99 today (April 13).

As today is my day off from work, I only got around to contacting Amazon via live chat this morning to see about getting a refund using the Amazon Price Drop guarantee. I thought since the price dropped within the 7 day period of delivery they'd give a refund on the difference ($12.20!).

They wouldn't allow it since I didn't contact them when the price was $19.79. The customer rep said that it is their policy to only give a refund if contacted at the time of the price. And since the price increased today to $35.99 they can get not adjust the price.

I'm a little miffed. I'm a Prime member and place over a hundred orders a year with them. She said her supervisors helped her arrive at the decision and can not go against the Amazon policy.

Was I wrong to think I'd get a refund on this order?

Not at all. I would've done the same exact thing. Try contacting a different rep. If that doesn't work, I would write a nice long letter. I'm surprised they didn't allow it. Amazon has been very good to me over the years. Good luck.

[solovoyager]

Originally Posted by OI8T12

Not at all. I would've done the same exact thing. Try contacting a different rep. If that doesn't work, I would write a nice long letter. I'm surprised they didn't allow it. Amazon has been very good to me over the years. Good luck.

Thank you for the suggestion. I think I will try contacting them again to see if I have better luck. I'll come back with an update later.

Thanks again.

[rdodolak]

Originally Posted by solovoyager

I bought The Walking Dead Compendium (book) at $29.99 from Amazon (and not a marketplace seller) and it was delivered on April 7. The price dropped to $19.79 (sold by Amazon and not a marketplace seller) over the weekend but I was unable to contact them this weekend as I was busy with family and work.

The price went up to $35.99 today (April 13).

As today is my day off from work, I only got around to contacting Amazon via live chat this morning to see about getting a refund using the Amazon Price Drop guarantee. I thought since the price dropped within the 7 day period of delivery they'd give a refund on the difference ($12.20!).

They wouldn't allow it since I didn't contact them when the price was $19.79. The customer rep said that it is their policy to only give a refund if contacted at the time of the price. And since the price increased today to $35.99 they can get not adjust the price.

I'm a little miffed. I'm a Prime member and place over a hundred orders a year with them. She said her supervisors helped her arrive at the decision and can not go against the Amazon policy.

Was I wrong to think I'd get a refund on this order?
Edit: I was polite the entire chat. I did not get rude or nasty with the customer rep.

They usually won't price match if your order has already shipped which is probably the reason they denied your request.

[solovoyager]

I got a positive response from Amazon after emailing them the details.

They refunded me the price difference of $10.20 (I mistakenly wrote $12.20 in my OP) plus tax, and in the end actually gave me a few dollars more. Total refund of $14.05.

Thank you Amazon . I have to say this is the first time I ever had an issue with them at all, and in the end they came through for me, and it was pretty painless - a simple email with details to them (after the failed live chat of this morning). It took about 90 minutes for a response from Amazon (which came via email).

And thanks again for the suggestion OI8T12 (Stay thirsty my friend ) On this, my day off from work, I was almost ready to give up on this. Glad I didn't.

[OI8T12]

Originally Posted by solovoyager

I got a positive response from Amazon after emailing them the details.

They refunded me the price difference of $10.20 (I mistakenly wrote $12.20 in my OP) plus tax, and in the end actually gave me a few dollars more. Total refund of $14.05.

Thank you Amazon . I have to say this is the first time I ever had an issue with them at all, and in the end they came through for me, and it was pretty painless - a simple email with details to them (after the failed live chat of this morning). It took about 90 minutes for a response from Amazon (which came via email).

And thanks again for the suggestion OI8T12 (Stay thirsty my friend ) On this, my day off from work, I was almost ready to give up on this. Glad I didn't.

Glad to hear it my friend. Amazon has always been very fair to me. Not always in my favor, but very good and fair. I think they have the best customer of any company in the world, at least the one's I have dealt with. I've dealt with a few in my lifetime. I'm glad you didn't give up.

[solovoyager]

Originally Posted by OI8T12

Glad to hear it my friend. Amazon has always been very fair to me. Not always in my favor, but very good and fair. I think they have the best customer of any company in the world, at least the one's I have dealt with. I've dealt with a few in my lifetime. I'm glad you didn't give up.

Me too!

And I have to say I really like companies like Amazon that give you the option to live chat with customer service to work through questions and issues.

In the end, after this experience with Amazon, I come away liking the company more and ultimately see myself spending more $$$ there.

[pi2loc]

Amazon is great. Glad to know problem has been solved.