Despicable Me 3 4K disc will nt play on Phillips BDP7501

[jmrgoodr]

Hi all....so I sent a copy of this 4K blu-ray disc, never played to an eBay buyer and they are having issues saying that the Universal logo appears and then nothing, it just goes blank. I wondered if any of you have ever seen something like htis and what you might recommend? Many thanks!

[apollo828]

Has the buyer on a player with fully updated firmware? If so, there's probably nothing they can do other than contact Phillips and report the problem. There are still a lot of issues with players that can't handle particular discs. I run into that on my HTPC setup, where two discs out of fifteen (!) require me to use a different drive because my primary drive just can't play the disc. (Meanwhile, 3-4 of the fifteen discs won't play on the backup.)

[Aidenag]

This is really common still with 4k discs on players. Was same when bluray first came out, lot of kinks still getting worked out. It's the main reason i buy oppo players as i hated dealing with my sammy and lg back in like 2009 when sooo many discs were not playing properly. Odds are a firmware update will correct it down the road, but it can take ages with these bigger name brands.

[Blu Bull]

I saw the post, so I thought I'd check my copy and I made it to the menu without issue on my 7501.

[jmrgoodr]

So the customer finally figured out how to update his firmware (which was my first suggestion, like some of you!) and voila....the disc played. Thaks for taking the time to respond!