Some Disney movies reverted to SD - Blu-ray Forum

EdReedFan20 · 03-01-2018, 12:54 AM

So, this is weird (and has happened in the past, I think, so I have faith it will rectify itself), but many of my Disney movies in iTunes have reverted to SD. Some backstory: The movies that reverted to SD were old SD XML redemptions. However, those SD movies were eventually purchased years later on Vudu in HD. When Movies Anywhere came about, the iTunes versions of those movies promptly upgraded to HD. Then, just days ago, I noticed they were no longer HD on iTunes (they remained HD elsewhere). UGH! I like Movies Anywhere, but the growing pains are really annoying!

St. John Smythe · 03-01-2018, 02:03 PM

Do you have a list of titles? I found Brave and Cars 3 along with one of the two copies of Thor and Iron Man 2 that show up in my iTunes library. Funny that is still lists iTunes Extras as available, as those are always tied to the HD version.

squatting hen · 03-01-2018, 03:18 PM

Is the easiest way to tell using an iPhone by going into the iTunes store and look at purchased? If I do that, I don't see the HD icon on Aladdin and The Little Mermaid. Others had the icon. I only checked a few since I wasn't sure if that was the right way or not.

alatheous · 03-01-2018, 04:07 PM

I have the same problem. Four of my titles have downgraded to SD in iTunes: A Bug's Life, G-Force, Mars Needs Moms, and Prince of Persia. All of the movies show HDX in Vudu. I contacted Movies Anywhere and they verified that I owned HD rights to these titles and they told me to call Apple support.

I called iTunes support. I have been transferred five times and I am currently on hold again. While I have been dealing with their tech support, I have seen Disney movies disappear and then reappear on my Apple TV, iPhone, and iTunes on my computer. They are having problems, and it seems no one there knows who to hook me up with for help. Maybe someone else may have better luck finding out what is going on.

Addendum:
I am still trying to get an answer at Apple. I am on hold with my fifth tech support person. Weird that my ownership status continues to change for these movies on my different devices while I have been waiting for an anser. My iPhone and iPad prompt me to buy each of these movies. My Apple TV indicates that I own them in SD. iTunes on my PC says I own them and need to buy them at the same time on the store page.

AnemicOak · 03-01-2018, 06:07 PM

Just checked through all of my Disney movies using the TV app on my iPhone and all still show HD, including some Disc/XML redeems from many years ago.

alatheous · 03-01-2018, 06:17 PM

I just got off the phone with tech support at Apple. No answers yet to what is going on. The sixth tech guy I dealt with was finally familiar with DMA and MA. While on the phone with him, one of my Aladdin sequels disappeared from the store and my library. He noted that it was showing for him either. He said he would be calling me back in a couple of hours after consulting with other people at Apple.

BluBot · 03-01-2018, 06:37 PM

Quote:

Originally Posted by AnemicOak

Just checked through all of my Disney movies using the TV app on my iPhone and all still show HD, including some Disc/XML redeems from many years ago.

Same for me.

alatheous · 03-01-2018, 08:55 PM

Support called me back. He told me they were aware of a couple of Disney movies missing and having issues. He told me he was forwarding my case up to engineering and hopefully it would be resolved soon.

netnothing · 03-02-2018, 10:09 PM

Seems for me it was a lot of the titles that were upgraded to HD from DMA. MA showing as SD as well as iTunes. Thankfully still HDX in Vudu.

IndyMLVC · 03-03-2018, 02:35 AM

I had one singular movie downgrade to SD - Finding Nemo. MA upgraded it to HD in their system but it remains in HD on itunes. I don't know what to do.

alatheous · 03-03-2018, 02:48 PM

Since yesterday, several more of my Disney titles have reverted to SD in iTunes. All of the titles that have reverted thus far were the old xml/disc based redemptions. However, I have checked and many of my xml redemptions are still HD at iTunes. No rhyme or reason as to which ones get downgraded. As they are downgraded I am given the option to buy them on the iTunes store on my PC. MA insists that I have HD rights on their end, and all of my titles from Disney are HDX still in VUDU.

Like I was told yesterday by Apple, they are aware of it. I would suggest anyone who is missing HD copies call Apple support and report it.

IndyMLVC · 03-03-2018, 04:32 PM

What's the # that they gave you?

alatheous · 03-03-2018, 10:35 PM

I always go to this site to call them about issues.
https://support.apple.com/contact
From this page you can click through to different help numbers.

EdReedFan20 · 03-06-2018, 01:28 AM

I just realized, the day I posted this thread was the day the old Disney Movies Anywhere officially shut down. I wonder if that is somehow related.

IronSoldier · 03-06-2018, 07:44 AM

Quote:

Originally Posted by EdReedFan20

I just realized, the day I posted this thread was the day the old Disney Movies Anywhere officially shut down. I wonder if that is somehow related.

I'd guess it may be related to that or 4k disney is on the horizon for apple.

Alan Gordon · 03-06-2018, 06:24 PM

This is a known problem being discussed in the iTunes 4K and Movies Anywhere threads.

Many of us are having some 4K titles reverting to HD, HD titles reverting to SD, etc. Not just Disney films.

It appears to be related to iTunes and Movies Anywhere. If we own a title in our MA collection that we've owned at a lower resolution in the past, those titles are going back and forth between the differing resolutions.

ChadGregory · 03-06-2018, 07:10 PM

Quote:

Originally Posted by Alan Gordon

This is a known problem being discussed in the iTunes 4K and Movies Anywhere threads.

Many of us are having some 4K titles reverting to HD, HD titles reverting to SD, etc. Not just Disney films.

It appears to be related to iTunes and Movies Anywhere. If we own a title in our MA collection that we've owned at a lower resolution in the past, those titles are going back and forth between the differing resolutions.

It's a mess. Worst part (for me) is that it keeps flipping back and forth. No clue if it is fixed or getting worse.

MA says they are working on it. iTunes keeps telling me that the resolution can't change on movies I've downloaded. Ugh...

turns2stone · 03-06-2018, 07:14 PM

Quote:

Originally Posted by ChadGregory

It's a mess. Worst part (for me) is that it keeps flipping back and forth. No clue if it is fixed or getting worse.

MA says they are working on it. iTunes keeps telling me that the resolution can't change on movies I've downloaded. Ugh...

I've talked to MA several times, they're not going to work on it/fix it

Mine were flipping back and forth as well, even over the course of a 5 minute period!

Your only solution is to buy/redeem a real HD code in iTunes to overwrite your original SD redemption.

netnothing · 03-06-2018, 07:18 PM

Quote:

Originally Posted by turns2stone

I've talked to MA several times, they're not going to work on it/fix it

Mine were flipping back and forth as well, even over the course of a 5 minute period!

Your only solution is to buy/redeem a real HD code in iTunes to overwrite your original SD redemption.

Maybe someone should have MA reference their own knowledge-base:
https://help.moviesanywhere.com/hc/e...definition-SD-

Wish they could explain then why it doesn't happen for every title or for everyone.

I kind of imagine MA being run from a small computer room with a bunch of monkeys pressing buttons.

turns2stone · 03-06-2018, 07:32 PM

Quote:

Originally Posted by netnothing

Maybe someone should have MA reference their own knowledge-base:
https://help.moviesanywhere.com/hc/e...definition-SD-

Wish they could explain then why it doesn't happen for every title or for everyone.

I kind of imagine MA being run from a small computer room with a bunch of monkeys pressing buttons.

That link is still accurate. SD redemptions prior to 11/14/17 will indeed remain HD in places like VUDU/Amazon. The issue is if you redeemed SD/XML in iTunes, iTunes "knows" your entitlement is really only for SD, and will override it as such when you try to play back in iTunes. As such, your beef would need to be with iTunes. But of course iTunes is gonna laugh because they know you originally redeemed an SD code and now wonder why you think you should deserve HD

03-01-2018, 12:54 AM	#1
EdReedFan20 Member Member since:Apr 2011	Some Disney movies reverted to SD So, this is weird (and has happened in the past, I think, so I have faith it will rectify itself), but many of my Disney movies in iTunes have reverted to SD. Some backstory: The movies that reverted to SD were old SD XML redemptions. However, those SD movies were eventually purchased years later on Vudu in HD. When Movies Anywhere came about, the iTunes versions of those movies promptly upgraded to HD. Then, just days ago, I noticed they were no longer HD on iTunes (they remained HD elsewhere). UGH! I like Movies Anywhere, but the growing pains are really annoying!

03-01-2018, 04:07 PM	#4
alatheous Active Member Member since:Nov 2011 Location:Moonbase Alpha Trading Score:299	I have the same problem. Four of my titles have downgraded to SD in iTunes: A Bug's Life, G-Force, Mars Needs Moms, and Prince of Persia. All of the movies show HDX in Vudu. I contacted Movies Anywhere and they verified that I owned HD rights to these titles and they told me to call Apple support. I called iTunes support. I have been transferred five times and I am currently on hold again. While I have been dealing with their tech support, I have seen Disney movies disappear and then reappear on my Apple TV, iPhone, and iTunes on my computer. They are having problems, and it seems no one there knows who to hook me up with for help. Maybe someone else may have better luck finding out what is going on. Addendum: I am still trying to get an answer at Apple. I am on hold with my fifth tech support person. Weird that my ownership status continues to change for these movies on my different devices while I have been waiting for an anser. My iPhone and iPad prompt me to buy each of these movies. My Apple TV indicates that I own them in SD. iTunes on my PC says I own them and need to buy them at the same time on the store page. Last edited by alatheous; 03-01-2018 at 05:11 PM.

03-01-2018, 02:03 PM	#2
St. John Smythe Member Member since:Oct 2008 4K collection:54 Blu-ray collection:209 DVD collection:472 MA collection:430 Digital collection:23 iTunes collection:163 Prime collection:5 Trading Score:123	Do you have a list of titles? I found Brave and Cars 3 along with one of the two copies of Thor and Iron Man 2 that show up in my iTunes library. Funny that is still lists iTunes Extras as available, as those are always tied to the HD version.

03-01-2018, 03:18 PM	#3
squatting hen Special Member Member since:Aug 2013 Location:TX MA collection:459 Digital collection:772 Trading Score:350	Is the easiest way to tell using an iPhone by going into the iTunes store and look at purchased? If I do that, I don't see the HD icon on Aladdin and The Little Mermaid. Others had the icon. I only checked a few since I wasn't sure if that was the right way or not.

03-01-2018, 06:07 PM	#5
AnemicOak Special Member Member since:Aug 2012 Location:Archbury Blu-ray collection:265 Digital collection:1127 Trading Score:91	Just checked through all of my Disney movies using the TV app on my iPhone and all still show HD, including some Disc/XML redeems from many years ago.

03-01-2018, 06:17 PM	#6
alatheous Active Member Member since:Nov 2011 Location:Moonbase Alpha Trading Score:299	I just got off the phone with tech support at Apple. No answers yet to what is going on. The sixth tech guy I dealt with was finally familiar with DMA and MA. While on the phone with him, one of my Aladdin sequels disappeared from the store and my library. He noted that it was showing for him either. He said he would be calling me back in a couple of hours after consulting with other people at Apple.

03-01-2018, 08:55 PM	#8
alatheous Active Member Member since:Nov 2011 Location:Moonbase Alpha Trading Score:299	Support called me back. He told me they were aware of a couple of Disney movies missing and having issues. He told me he was forwarding my case up to engineering and hopefully it would be resolved soon.

03-02-2018, 10:09 PM	#9
netnothing Active Member Member since:Nov 2015 Trading Score:124	Seems for me it was a lot of the titles that were upgraded to HD from DMA. MA showing as SD as well as iTunes. Thankfully still HDX in Vudu.

03-03-2018, 02:35 AM	#10
IndyMLVC Blu-ray Duke Top contributor Member since:Oct 2010 Location:New York City, NY 4K collection:296 Blu-ray collection:738 DVD collection:58 Digital collection:754 iTunes collection:2 Trading Score:62	I had one singular movie downgrade to SD - Finding Nemo. MA upgraded it to HD in their system but it remains in HD on itunes. I don't know what to do.

03-03-2018, 02:48 PM	#11
alatheous Active Member Member since:Nov 2011 Location:Moonbase Alpha Trading Score:299	Since yesterday, several more of my Disney titles have reverted to SD in iTunes. All of the titles that have reverted thus far were the old xml/disc based redemptions. However, I have checked and many of my xml redemptions are still HD at iTunes. No rhyme or reason as to which ones get downgraded. As they are downgraded I am given the option to buy them on the iTunes store on my PC. MA insists that I have HD rights on their end, and all of my titles from Disney are HDX still in VUDU. Like I was told yesterday by Apple, they are aware of it. I would suggest anyone who is missing HD copies call Apple support and report it.

03-03-2018, 04:32 PM	#12
IndyMLVC Blu-ray Duke Top contributor Member since:Oct 2010 Location:New York City, NY 4K collection:296 Blu-ray collection:738 DVD collection:58 Digital collection:754 iTunes collection:2 Trading Score:62	What's the # that they gave you?

03-03-2018, 10:35 PM	#13
alatheous Active Member Member since:Nov 2011 Location:Moonbase Alpha Trading Score:299	I always go to this site to call them about issues. https://support.apple.com/contact From this page you can click through to different help numbers.

03-06-2018, 01:28 AM	#14
EdReedFan20 Member Member since:Apr 2011	I just realized, the day I posted this thread was the day the old Disney Movies Anywhere officially shut down. I wonder if that is somehow related.

03-06-2018, 06:24 PM	#16
Alan Gordon Blu-ray Ninja Top contributor Member since:Aug 2007 Location:Dawson, GA 4K collection:878 Blu-ray collection:2460 DVD collection:437 MA collection:1874 Digital collection:2065 iTunes collection:4103 Prime collection:1896 Trading Score:44	This is a known problem being discussed in the iTunes 4K and Movies Anywhere threads. Many of us are having some 4K titles reverting to HD, HD titles reverting to SD, etc. Not just Disney films. It appears to be related to iTunes and Movies Anywhere. If we own a title in our MA collection that we've owned at a lower resolution in the past, those titles are going back and forth between the differing resolutions.

Best iTunes Movie Deals