Onkyo Customer Service

[CRMA]

I love their stuff, but I have been on hold with customer service for 25 minutes. They have disconnected the call twice, and the third time I called it asked if I wanted a call back. I havent heard anything from them yet. This really hurts my perception of Onkyo. Has anyone else experienced this?
I am trying to talk to tech support about an A/V Sync issue. On their site it says the 506 has A/V Sync. I dont have it on my menu settings. Just trying to get answers. Maybe you guys can help me instead...

[petenad]

Originally Posted by CRMA

I love their stuff, but I have been on hold with customer service for 25 minutes. They have disconnected the call twice, and the third time I called it asked if I wanted a call back. I havent heard anything from them yet. This really hurts my perception of Onkyo. Has anyone else experienced this?
I am trying to talk to tech support about an A/V Sync issue. On their site it says the 506 has A/V Sync. I dont have it on my menu settings. Just trying to get answers. Maybe you guys can help me instead...

Try E-mailing them as well the more angles the better. I have e-mailed them on some info, then you have a record of their possible responses if things go bad and something to print off if you need to record it for future reference. Good luck