The Revolution has begun! Just canceled my Netflix Account... - Blu-ray Forum

Captainhawk1 · 03-31-2009, 01:23 AM

I've started a new thread on this subject because I don't want this very important message to get lost in the shuffle of the other Netflix thread which has degenerated to troll feeding and discussions on BD 3D.

So, Mods, please I beg of you... allow this thread to stand without locking it or merging it with the other thread.

So, I decided to put my money where my mouth is and I called Netflix up and I canceled my membership.

The customer service represenative was very polite and never asked my why I wascanceling my account. But after verifying my information, he asked what netflix could have done to provide me better service.

I asked him why he thinks I'm canceling my service... why is everybody canceling their service today?

He said, "because of the Blu Ray service rate increase."

I said, "Jackpot! And it's not even an issue necessarily of the $4.00. The issue is that I've always had tremendous service from Netflix and I've been completely disregarded by your company with a 300% rate increase and that this my way of protesting."

He said he didn't blame me whatsoever and that he's been hearing it all day.

So here's how it is. A wave of rebellion has begun.

Stand up with me cancel your membership and encourage others to do the same. Go to Blockbuster for a couple of months and maybe we can convince TPTB at Netflix that this was a bad idea all the way around as Blockbuster's membership increases and their's drops.

The worst case scenario is that you can always sign back up with them with minimal effort, but it's good to make them squirm.

Maybe, they'll reconsider this exploitative rate hike before April 27.

blu-raay · 03-31-2009, 01:51 AM

I'm a sucker for defiance.

Captainhawk1 · 03-31-2009, 02:03 AM

That's One!

BStecke · 03-31-2009, 02:07 AM

I cancelled mine four months ago . . . stick it to the man!

Captainhawk1 · 03-31-2009, 02:16 AM

Viva la Revolucion!

Jim L · 03-31-2009, 02:18 AM

I abandoned Netflix a while ago, went to Blockbuster.

I quit BB last month, and was waiting to see what else I could do.

There are really only 3 ways to rent the blu-rays for me:

Netflix - getting more expensive
Blockbuster - frequently didn't have enough copies of new releases
Redbox - very few blu-rays and I don't rent DVDs they suck

I know a lot of people hate Blockbuster, but I feel sorry for them. They are on the verge of bankruptcy and if they go out, Netflix will really stick it to people.

Batman1980 · 03-31-2009, 02:20 AM

Yeah that's one of the few things my father and I agree on, competition is a good thing. Therefore I hope ALL of you have Hollywood Video, Hastings and/or Mom & Pop rental stores. I don't rent at all, the whole point to having as many movies and TV shows as I do is to never have to rent again.

Rob J in WNY · 03-31-2009, 02:30 AM

You have done all you can do. But, there's are legions of Netflix members who are about to buy BD players, or others who will sign up after they buy a BD player.

Netflix is looking to their future profitability - on that you can be sure.

I have a feeling that the revolution, although understandable, might be short-lived.

atomik kinder · 03-31-2009, 02:31 AM

Quote:

Originally Posted by Captainhawk1

I've started a new thread on this subject because I don't want this very important message to get lost in the shuffle of the other Netflix thread which has degenerated to troll feeding and discussions on BD 3D.

So, Mods, please I beg of you... allow this thread to stand without locking it or merging it with the other thread.

So, I decided to put my money where my mouth is and I called Netflix up and I canceled my membership.

The customer service represenative was very polite and never asked my why I wascanceling my account. But after verifying my information, he asked what netflix could have done to provide me better service.

I asked him why he thinks I'm canceling my service... why is everybody canceling their service today?

He said, "because of the Blu Ray service rate increase."

I said, "Jackpot! And it's not even an issue necessarily of the $4.00. The issue is that I've always had tremendous service from Netflix and I've been completely disregarded by your company with a 300% rate increase and that this my way of protesting."

He said he didn't blame me whatsoever and that he's been hearing it all day.

So here's how it is. A wave of rebellion has begun.

Stand up with me cancel your membership and encourage others to do the same. Go to Blockbuster for a couple of months and maybe we can convince TPTB at Netflix that this was a bad idea all the way around as Blockbuster's membership increases and their's drops.

The worst case scenario is that you can always sign back up with them with minimal effort, but it's good to make them squirm.

Maybe, they'll reconsider this exploitative rate hike before April 27.

How do you figure that? Unless you are just counting the $1 rate for the Blu-ray rentals. I am only being charged $1 more. I don't really care and I don't even rent that many Blu-ray discs, maybe one a month. I like Netflix because they carry movies that other places don't. They have plenty of obscure stuff all the old TV series that I want to see that you just can't rent at a Blockbuster store or from a Redbox. The extra charges haven't made me mad. What has made me mad is that EVERY dvd that I have in my Queue says Long Wait or Very Long Wait! The only thing that is available now is the only Blu-ray disc I have in my queue...

BTW, you don't have to call them to cancel your account, you can do it online. I have done it before and I think it even asks you why you are cancelling or whatever. That way you can get your true feelings in writing instead of just telling someone who will probably ignore you.

Captainhawk1 · 03-31-2009, 03:01 AM

Quote:

Originally Posted by atomik kinder

How do you figure that? Unless you are just counting the $1 rate for the Blu-ray rentals.

Yeah, that would be how the math works out. I was on the three at a time plan, like most people. And do the math on what kind of increase percentage overall that is (including the $1 hike in 09/08)... in a down economy.

Quote:

I am only being charged $1 more. I don't really care and I don't even rent that many Blu-ray discs, maybe one a month.

First, then why are you chipping in your two cents? Second, why do you think you aren't next with an obnoxious rate increase. If they do it to Blu Ray customers with no backlash, DVD customers are next.

For the record, I was a huge fan of Netflix before I got that email in my inbox this morning and I feel betrayed. I would have expected this utter disregard for customers from Blockbuster, not Netflix.

Quote:

BTW, you don't have to call them to cancel your account, you can do it online. I have done it before and I think it even asks you why you are cancelling or whatever. That way you can get your true feelings in writing instead of just telling someone who will probably ignore you.

I'm well aware of that. I happened to be driving at the time I made the decision. For the record, Netflix prides themselves on customer service and satisfaction and their people log the results of every customer contact for review by supervisors and they record their conversations. I used to work in a call center, I know how it works. He didn't just ask me what Netflix could have done better for shi*s and giggles. It's in the better interest of his own job security to document what I said because it will be confirmed later when the calls are reviewed (or if they are monitored at the time by supervisors.) and compared to the call log.

I don't know what kind of pleasure you get from pi$$ing all over my party here, but regardless, you're just plain wrong about your conclusions.

cartman781 · 03-31-2009, 03:08 AM

Quote:

Originally Posted by BStecke

I cancelled mine four months ago . . . stick it to the man!

Same here, I also just quit Blockbuster

brettallica · 03-31-2009, 04:16 AM

Good luck with your revolution, man. I probably won't be joining you, but I can definitely respect taking a stance on something about which you feel passionately.

For me, it's "only" a $1 rate hike, and while I think it's lame in principle, it's a nice thing for my wife and I to have our date night every week where we get a new Blu-ray to watch. It's worth the $1 to me. If it goes up any more, though, I will pull the plug.

The thing that sucks is our Blockbuster is always out of the new release Blu-ray titles; I've never so much as been on a waiting list with Netflix. Hollywood Video is a nice option, but since we generally watch one movie per week, it's nice to have the whole have-a-movie-mailed-to-us-and-we-mail-it-back-when-we're-done-watching-it thing that Netflix offers. Then you've got the online watching, which I hope will eventually improve for us non-Roku (or XBOX or those standalones that do Netflix streaming) users in that we can have HD feeds.

mikryan29 · 03-31-2009, 09:18 AM

yeah i just cancelled too!! but for me it was going to cost $5 bucks more a month cause i was getting 5 at a time so really since both increases it was gonna cost me $6 more a month since blu ray . i figure now i will just buy 2-3 a month - and yes i can get 2-3 blu rays for $37 dollars a month - i get used alot and they work fine - just got band of brothers for $30 bucks

RedIsNotBlue · 03-31-2009, 09:31 AM

Just buy the movies you want to see and then just sell/trade them on here if you don't end up liking them its what I have always done.

Danger Boy · 03-31-2009, 09:42 AM

sorry I won't be joining the revolution either.. as to me Netflix is still less expensive than BB or other local rental places.. and the convenience is great. THere is a distribution center where I live and I get movies in two days.

Maybe 1 out of 4 of my Netflix movies are BD.

On another note. I did just cancel my subscription to DirecTv. They just had a big price increase.. and they finally reached the point where I can't justify giving them $70 a month for satellite TV. I did not have HD feed or any of the premium or sports extras. this was just expanded basic and SD DVR.

jw · 03-31-2009, 09:45 AM

Quote:

Originally Posted by RedIsNotBlue

Just buy the movies you want to see and then just sell/trade them on here if you don't end up liking them its what I have always done.

Thats what I was thinking, always works with lil loss, buy them watch them and sell them asap

brettallica · 03-31-2009, 03:26 PM

Quote:

Originally Posted by Danger Boy

...
On another note. I did just cancel my subscription to DirecTv. They just had a big price increase.. and they finally reached the point where I can't justify giving them $70 a month for satellite TV. I did not have HD feed or any of the premium or sports extras. this was just expanded basic and SD DVR.

That is terrible pricing. I pay much less than that for the "Choice Extra with HD DVR" package with four boxes total my house (three standard and one HD).

scrumptious · 03-31-2009, 10:34 PM

If you cancel and return to them, your queue won't be waiting for you right? Losing my big queue is too much a price.

Captainhawk1 · 03-31-2009, 10:36 PM

Quote:

Originally Posted by brettallica

Good luck with your revolution, man. I probably won't be joining you, but I can definitely respect taking a stance on something about which you feel passionately.

For me, it's "only" a $1 rate hike, and while I think it's lame in principle, it's a nice thing for my wife and I to have our date night every week where we get a new Blu-ray to watch. It's worth the $1 to me. If it goes up any more, though, I will pull the plug.

And the principle is what this is about. It's an arbitrary and exploitative and and their logic doesn't hold any water. And for those who rent DVD's primarily: YOU'RE NEXT.

Quote:

The thing that sucks is our Blockbuster is always out of the new release Blu-ray titles; I've never so much as been on a waiting list with Netflix. Hollywood Video is a nice option, but since we generally watch one movie per week, it's nice to have the whole have-a-movie-mailed-to-us-and-we-mail-it-back-when-we're-done-watching-it thing that Netflix offers. Then you've got the online watching, which I hope will eventually improve for us non-Roku (or XBOX or those standalones that do Netflix streaming) users in that we can have HD feeds.

I completely get how it's not a big deal for the casual viewer but look at it this way: if you respect the cause, just cancel for a month and go back. it's very easy, I've done it before. Blockbuster will give you 2 weeks free, so you can cancel them when you're done.

Quite honestly, I may wind up doing just that myself depending on how well Blockbuster treats me this time around.

Captainhawk1 · 03-31-2009, 10:37 PM

Quote:

Originally Posted by scrumptious

If you cancel and return to them, your queue won't be waiting for you right? Losing my big queue is too much a price.

Pretty sure it will be. Was last time I canceled and it was with Blockbuster and I canceled over a year ago wit them.

03-31-2009, 01:23 AM	#1
Captainhawk1 Active Member Member since:Mar 2009 Location:Las Vegas, NV 4K collection:235 Blu-ray collection:877 DVD collection:77 Timezone GMT: -8	The Revolution has begun! Just canceled my Netflix Account... I've started a new thread on this subject because I don't want this very important message to get lost in the shuffle of the other Netflix thread which has degenerated to troll feeding and discussions on BD 3D. So, Mods, please I beg of you... allow this thread to stand without locking it or merging it with the other thread. So, I decided to put my money where my mouth is and I called Netflix up and I canceled my membership. The customer service represenative was very polite and never asked my why I wascanceling my account. But after verifying my information, he asked what netflix could have done to provide me better service. I asked him why he thinks I'm canceling my service... why is everybody canceling their service today? He said, "because of the Blu Ray service rate increase." I said, "Jackpot! And it's not even an issue necessarily of the $4.00. The issue is that I've always had tremendous service from Netflix and I've been completely disregarded by your company with a 300% rate increase and that this my way of protesting." He said he didn't blame me whatsoever and that he's been hearing it all day. So here's how it is. A wave of rebellion has begun. Stand up with me cancel your membership and encourage others to do the same. Go to Blockbuster for a couple of months and maybe we can convince TPTB at Netflix that this was a bad idea all the way around as Blockbuster's membership increases and their's drops. The worst case scenario is that you can always sign back up with them with minimal effort, but it's good to make them squirm. Maybe, they'll reconsider this exploitative rate hike before April 27. Last edited by Captainhawk1; 03-31-2009 at 01:25 AM.

03-31-2009, 02:18 AM	#6
Jim L Special Member Top contributor Member since:Apr 2006 Location:Myrtle Beach, SC Blu-ray reviews: 12 Trading Score:20 Timezone GMT: -5	What other alternatives are there? I abandoned Netflix a while ago, went to Blockbuster. I quit BB last month, and was waiting to see what else I could do. There are really only 3 ways to rent the blu-rays for me: Netflix - getting more expensive Blockbuster - frequently didn't have enough copies of new releases Redbox - very few blu-rays and I don't rent DVDs they suck I know a lot of people hate Blockbuster, but I feel sorry for them. They are on the verge of bankruptcy and if they go out, Netflix will really stick it to people.

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03-31-2009, 01:51 AM	#2
blu-raay Active Member Member since:May 2008 Location:Tustin, Ca PSNetwork: RAAY Blu-ray collection:36 Trading Score:12 Timezone GMT: -8	I'm a sucker for defiance.

03-31-2009, 02:03 AM	#3
Captainhawk1 Active Member Member since:Mar 2009 Location:Las Vegas, NV 4K collection:235 Blu-ray collection:877 DVD collection:77 Timezone GMT: -8	That's One!

03-31-2009, 02:07 AM	#4
BStecke Blu-ray Knight Member since:Jun 2007 4K collection:182 Blu-ray collection:567 DVD collection:1 Digital collection:1 iTunes collection:1 Blu-ray reviews: 1 Trading Score:6 Timezone GMT: -5	I cancelled mine four months ago . . . stick it to the man!

03-31-2009, 02:16 AM	#5
Captainhawk1 Active Member Member since:Mar 2009 Location:Las Vegas, NV 4K collection:235 Blu-ray collection:877 DVD collection:77 Timezone GMT: -8	Viva la Revolucion!

03-31-2009, 02:20 AM	#7
Batman1980 Blu-ray Jedi Member since:Feb 2009 Location:District 13 Home Theater Gallery:8 4K collection:146 Blu-ray collection:394 DVD collection:57 Blu-ray reviews:22 Trading Score:48 Timezone GMT: -6	Yeah that's one of the few things my father and I agree on, competition is a good thing. Therefore I hope ALL of you have Hollywood Video, Hastings and/or Mom & Pop rental stores. I don't rent at all, the whole point to having as many movies and TV shows as I do is to never have to rent again.

03-31-2009, 02:30 AM	#8
Rob J in WNY Blu-ray Guru Member since:Dec 2008 Location:'Western' N.Y. State (MEMBER OF THE "ECPP")™ Home Theater Gallery:24 4K collection:30 Blu-ray collection:486 iTunes collection:1 Blu-ray reviews: 15 Timezone GMT: -5	You have done all you can do. But, there's are legions of Netflix members who are about to buy BD players, or others who will sign up after they buy a BD player. Netflix is looking to their future profitability - on that you can be sure. I have a feeling that the revolution, although understandable, might be short-lived.

03-31-2009, 04:16 AM	#12
brettallica Blu-ray Samurai Top ranked HT gallery Top contributor Member since:Nov 2008 Location:Santa Cruz, California Home Theater Gallery:51 Blu-ray collection:79 Trading Score:6 Timezone GMT: -8	Good luck with your revolution, man. I probably won't be joining you, but I can definitely respect taking a stance on something about which you feel passionately. For me, it's "only" a $1 rate hike, and while I think it's lame in principle, it's a nice thing for my wife and I to have our date night every week where we get a new Blu-ray to watch. It's worth the $1 to me. If it goes up any more, though, I will pull the plug. The thing that sucks is our Blockbuster is always out of the new release Blu-ray titles; I've never so much as been on a waiting list with Netflix. Hollywood Video is a nice option, but since we generally watch one movie per week, it's nice to have the whole have-a-movie-mailed-to-us-and-we-mail-it-back-when-we're-done-watching-it thing that Netflix offers. Then you've got the online watching, which I hope will eventually improve for us non-Roku (or XBOX or those standalones that do Netflix streaming) users in that we can have HD feeds.

03-31-2009, 09:18 AM	#13
mikryan29 Junior Member Member since:Mar 2009 Location:Manchester,NH Blu-ray collection:71 Blu-ray reviews:16 Timezone GMT: -5	yeah i just cancelled too!! but for me it was going to cost $5 bucks more a month cause i was getting 5 at a time so really since both increases it was gonna cost me $6 more a month since blu ray . i figure now i will just buy 2-3 a month - and yes i can get 2-3 blu rays for $37 dollars a month - i get used alot and they work fine - just got band of brothers for $30 bucks

03-31-2009, 09:31 AM	#14
RedIsNotBlue Blu-ray Ninja Member since:May 2007 Blu-ray collection:503 Digital collection:10 Trading Score:226 Timezone GMT: -5	Just buy the movies you want to see and then just sell/trade them on here if you don't end up liking them its what I have always done.

03-31-2009, 09:42 AM	#15
Danger Boy Active Member Member since:Jan 2009 Location:Washington State Blu-ray collection:13 Blu-ray reviews:1 Timezone GMT: -8	sorry I won't be joining the revolution either.. as to me Netflix is still less expensive than BB or other local rental places.. and the convenience is great. THere is a distribution center where I live and I get movies in two days. Maybe 1 out of 4 of my Netflix movies are BD. On another note. I did just cancel my subscription to DirecTv. They just had a big price increase.. and they finally reached the point where I can't justify giving them $70 a month for satellite TV. I did not have HD feed or any of the premium or sports extras. this was just expanded basic and SD DVR.

03-31-2009, 10:34 PM	#18
scrumptious Banned Member since:Feb 2009 Timezone GMT: 0	If you cancel and return to them, your queue won't be waiting for you right? Losing my big queue is too much a price.

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