BD Drive not recognizing Blu-ray anymore - Blu-ray Forum

LORDs_angellos · 03-28-2009, 09:34 PM

I have the Optiarc BD ROM BC-5500S. It came with my ASUS M70Vm laptop computer. It played Blu-ray movies fine for a long time (at first I used WinDVD 9, now I have TotalMedia Theatre, both read the movies fine), but last week when I tried to watch U-571 it didn't recognize it. I put in a bunch of other BDs and they didn't work either. Anybody have solutions for me to try? I'm pretty desperate as my laptop is the only way for me to watch Blu-ray discs, and I've spent quite a lot on them.

Barry18025 · 03-28-2009, 10:04 PM

Try a little troubleshooting.
Does it recognize a DVD?
Try reinstalling the software.

ScarredLungs · 03-28-2009, 10:15 PM

Re-install would be a good idea. Also, is the firmware up-to-date?

LORDs_angellos · 03-29-2009, 01:54 PM

Quote:

Originally Posted by Barry18025

Try a little troubleshooting.
Does it recognize a DVD?
Try reinstalling the software.

Yes, DVDs and CDs still work fine.
It didn't come with any software; the drive came pre-installed.

Quote:

Originally Posted by cvm

Re-install would be a good idea. Also, is the firmware up-to-date?

Yes, I believe so. I tried to update the drivers in the drive properties window but it said they were already up to date.

LORDs_angellos · 04-02-2009, 12:04 AM

*Bump*

Anyone? I'm at a loss at what to do and I can't watch any of my 70+ BDs now.

dadkins · 04-02-2009, 12:11 AM

Did you reinstall the player software(s)?

prerich · 04-02-2009, 12:51 AM

Quote:

Originally Posted by LORDs_angellos

*Bump*

Anyone? I'm at a loss at what to do and I can't watch any of my 70+ BDs now.

Update your software (in TMT - without a BD in the drive, right click - select Arcsoft and then choose update - it will then download the update and then it will ask you to close TMT before you install it. Close TMT install the Update and you should be good to go)!!!

LORDs_angellos · 04-02-2009, 12:54 AM

Quote:

Originally Posted by dadkins

Did you reinstall the player software(s)?

Yes, but it didn't help. The disc doesn't even show up as inserted in my BD ROM drive.

FlipperWasIrish · 04-02-2009, 01:03 AM

Take it to a computer repair place and have them take a look at it.

LORDs_angellos · 04-02-2009, 01:06 AM

Quote:

Originally Posted by prerich

Update your software (in TMT - without a BD in the drive, right click - select Arcsoft and then choose update - it will then download the update and then it will ask you to close TMT before you install it. Close TMT install the Update and you should be good to go)!!!

I did that and my software was already up-to-date.

Quote:

Originally Posted by FlipperWasIrish

Take it to a computer repair place and have them take a look at it.

I'm trying to avoid that, but I may end up having to.

gvortex7 · 04-17-2009, 01:51 AM

Quote:

Originally Posted by LORDs_angellos

Yes, DVDs and CDs still work fine.
It didn't come with any software; the drive came pre-installed.

Yes, I believe so. I tried to update the drivers in the drive properties window but it said they were already up to date.

My first standalone Blu-ray player did the same thing after about 18 months of continuous use. It still played DVD's and CD's fine, but it wouldn't even recognize Blu-ray discs anymore. You have a faulty drive for sure.

Klax · 04-17-2009, 02:02 AM

I have the same exact drive in my Vaio and the SAME exact problem. Only mine stopped reading blu-rays after I upgraded to Vista Ultimate. Reads/burns DVD's/CD's fine, Windows see's it as a BD drive, but it will not read nor windows will recognize the disc and it will just eject from the player. I've searched everywhere on the internet and still no solution.

btw prerich I tried installing TMT3 as you recommended in my thread and the problem still persists. I made a huge post there and it said it needed mod approval but never got approved...

nennew · 05-12-2009, 03:48 PM

My wife upgraded her HP to windows 7 and has the same problem. She has the same drive in her HP DV5. If she figures it out I will post. If anyone has any ideas that would be great.

Riven0108 · 05-17-2009, 11:50 PM

try this to see if the movies play, at least it will tell you if it is the player or hardware.

http://www.cyberlink.com/downloads/t...oad_en_US.html

warterdesmanne · 05-22-2009, 05:58 AM

Does this happen a lot? Why would only the blu-ray functionality drop out and leave us with over priced CD/DVD-ROM drives?

Quote:

Originally Posted by warterdesmanne

Here it goes...

2.8 ghz AMD X2
nvidia 8600 GT
Sony optiarc BR-5100S
Power DVD 9 & Win DVD (XP & Vista 32-bit)

Worked great and everything played with Power DVD 9, next thing I know I place a BD in the drive and I get "please insert disk" when I double click the drive.

I have wiped my C: drive and reinstalled to Windows XP SP3 .NET 3.5. Now the best I get is Windows to install a CD/DVD ROM driver (5.1.2535.0 from 7/1/2001) for my Sony.

Best part is during all this I never had a single issue with DVDs or CDs. Anyone maybe willing to grab their driver and e-mail it to me or at least let me know what driver windows installs for your drive.

davecs · 08-24-2009, 06:31 PM

Hi there,

Did anyone find a solution for this yet? I have a HP dv7 with that drive and I cannot play BDs (windows won't even recognize the disc, shows as if drive was empty), while DVDs and CDs work fine... Anyone please help

.

Thanks

wjwolf79 · 10-01-2009, 08:57 PM

Similar situation:

Yesterday, watched a Blu-Ray fine. Today, nothing.

What was different? I "upgraded" to PowerDVD 9 (from 8).

After that, it wouldn't recognize the Blu-Ray disk. I eventually ran a registry cleaner. PowerDVD 9 then recognized the BD.

However, I "upgraded" to a version of PowerDVD that does NOT support BDs. You MUST have the Ultra version. Delux and Standard versions do not support Blu-Ray disks. This is not clear or obvious from their website unless you look at the version comparison. All the marketing/promotion on their site just genericly refers to PowerDVD 9 as being the ultimate HD movie player, but neglects to mention it has to be the Ultra version.

So make sure you are using a Ultra verson of PowerDVD (8 or 9)

needless to say, I am very irritated at Cyberlink right now.

goodog · 10-20-2009, 07:33 AM

Hi Guys

This is my first post here and I hope I'm not too late to help. I found this forum by chance because I had the same problem as some of the guys here, I had a few blu ray discs that were working fine and then, all of a sudden, they just stopped and wouldn't play at all, not even recognized by Windows Explorer although DVD's and CD's worked okay. I read through this and other threads in the hope of a solution without success and then I saw a thread that mentioned the sensitivity of the blu ray lasers and how they had to be kept very clean indeed to work properly all the time. This made sense to me but I somehow thought that it couldn't be that simple but I thought, what the f**k, I have nothing to loose and so I tried it. I had a DVD lens cleaning disc and I put that on and ran through the routines on the disc to clean the lens. Without much hope I then put on one of my 'problem' blu ray discs and, to my shock, it worked!! Simple as that. Now all my discs work again. I hope this is some help to you guys, it can't hurt to try it. Please let me know how you get on.

Best Regards

Goodog

salsa5 · 10-21-2009, 06:36 AM

goodog that's sound like a good idea

duggy · 10-24-2009, 01:09 AM

I'm going thru the same thing with my $2200 Pioneer BDP-09Fd blu ray player.Lasted only several months,now it won't play any blu ray disc's.Sometimes if I try long enough,I mean reloading the blu ray disc enough times,sometimes I can get one to work.i also tried cleaning the laser.And that did'nt help.Sometimes it's just a coincedence that a disc work ed after somthing.
I can't believe this damn stuff!

03-28-2009, 09:34 PM	#1
LORDs_angellos Senior Member Member since:Jul 2008 Location:Greater Cincinnati Area Home Theater Gallery:13 4K collection:231 Blu-ray collection:411 DVD collection:2 Trading Score:5	BD Drive not recognizing Blu-ray anymore I have the Optiarc BD ROM BC-5500S. It came with my ASUS M70Vm laptop computer. It played Blu-ray movies fine for a long time (at first I used WinDVD 9, now I have TotalMedia Theatre, both read the movies fine), but last week when I tried to watch U-571 it didn't recognize it. I put in a bunch of other BDs and they didn't work either. Anybody have solutions for me to try? I'm pretty desperate as my laptop is the only way for me to watch Blu-ray discs, and I've spent quite a lot on them. Last edited by LORDs_angellos; 03-29-2009 at 01:52 PM.

05-12-2009, 03:48 PM	#13
nennew Junior Member Member since:Mar 2007	Windows 7 My wife upgraded her HP to windows 7 and has the same problem. She has the same drive in her HP DV5. If she figures it out I will post. If anyone has any ideas that would be great.

05-17-2009, 11:50 PM	#14
Riven0108 Junior Member Member since:Apr 2008	try this to see if the movies play, at least it will tell you if it is the player or hardware. http://www.cyberlink.com/downloads/t...oad_en_US.html Last edited by Riven0108; 05-18-2009 at 12:08 AM.

08-24-2009, 06:31 PM	#16
davecs New Member Member since:Aug 2009	What to do? Hi there, Did anyone find a solution for this yet? I have a HP dv7 with that drive and I cannot play BDs (windows won't even recognize the disc, shows as if drive was empty), while DVDs and CDs work fine... Anyone please help . Thanks

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03-28-2009, 10:04 PM	#2
Barry18025 Member Member since:Feb 2008 Blu-ray collection:9	Try a little troubleshooting. Does it recognize a DVD? Try reinstalling the software.

03-28-2009, 10:15 PM	#3
ScarredLungs Blu-ray Champion Top contributor Member since:Dec 2007 Location:Utah 4K collection:65 Blu-ray collection:1433 Prime collection:1 Blu-ray reviews:8 Trading Score:4	Re-install would be a good idea. Also, is the firmware up-to-date?

04-02-2009, 12:04 AM	#5
LORDs_angellos Senior Member Member since:Jul 2008 Location:Greater Cincinnati Area Home Theater Gallery:13 4K collection:231 Blu-ray collection:411 DVD collection:2 Trading Score:5	Bump Anyone? I'm at a loss at what to do and I can't watch any of my 70+ BDs now.

04-02-2009, 12:11 AM	#6
dadkins Blu-ray Samurai Member since:Jan 2007 Location:Hercules, CA Blu-ray collection:35 Blu-ray reviews:2	Did you reinstall the player software(s)?

04-02-2009, 01:03 AM	#9
FlipperWasIrish Senior Member Member since:Jun 2008	Take it to a computer repair place and have them take a look at it.

04-17-2009, 02:02 AM	#12
Klax New Member Member since:Feb 2009 Blu-ray collection:36 Blu-ray reviews:1	I have the same exact drive in my Vaio and the SAME exact problem. Only mine stopped reading blu-rays after I upgraded to Vista Ultimate. Reads/burns DVD's/CD's fine, Windows see's it as a BD drive, but it will not read nor windows will recognize the disc and it will just eject from the player. I've searched everywhere on the internet and still no solution. btw prerich I tried installing TMT3 as you recommended in my thread and the problem still persists. I made a huge post there and it said it needed mod approval but never got approved...

10-01-2009, 08:57 PM	#17
wjwolf79 New Member Member since:Oct 2009	Similar situation: Yesterday, watched a Blu-Ray fine. Today, nothing. What was different? I "upgraded" to PowerDVD 9 (from 8). After that, it wouldn't recognize the Blu-Ray disk. I eventually ran a registry cleaner. PowerDVD 9 then recognized the BD. However, I "upgraded" to a version of PowerDVD that does NOT support BDs. You MUST have the Ultra version. Delux and Standard versions do not support Blu-Ray disks. This is not clear or obvious from their website unless you look at the version comparison. All the marketing/promotion on their site just genericly refers to PowerDVD 9 as being the ultimate HD movie player, but neglects to mention it has to be the Ultra version. So make sure you are using a Ultra verson of PowerDVD (8 or 9) needless to say, I am very irritated at Cyberlink right now.

10-20-2009, 07:33 AM	#18
goodog New Member Member since:Oct 2009	Hi Guys This is my first post here and I hope I'm not too late to help. I found this forum by chance because I had the same problem as some of the guys here, I had a few blu ray discs that were working fine and then, all of a sudden, they just stopped and wouldn't play at all, not even recognized by Windows Explorer although DVD's and CD's worked okay. I read through this and other threads in the hope of a solution without success and then I saw a thread that mentioned the sensitivity of the blu ray lasers and how they had to be kept very clean indeed to work properly all the time. This made sense to me but I somehow thought that it couldn't be that simple but I thought, what the f**k, I have nothing to loose and so I tried it. I had a DVD lens cleaning disc and I put that on and ran through the routines on the disc to clean the lens. Without much hope I then put on one of my 'problem' blu ray discs and, to my shock, it worked!! Simple as that. Now all my discs work again. I hope this is some help to you guys, it can't hurt to try it. Please let me know how you get on. Best Regards Goodog

10-21-2009, 06:36 AM	#19
salsa5 Member Member since:Oct 2009	goodog that's sound like a good idea

10-24-2009, 01:09 AM	#20
duggy Junior Member Member since:Oct 2009 Blu-ray reviews:2	I'm going thru the same thing with my $2200 Pioneer BDP-09Fd blu ray player.Lasted only several months,now it won't play any blu ray disc's.Sometimes if I try long enough,I mean reloading the blu ray disc enough times,sometimes I can get one to work.i also tried cleaning the laser.And that did'nt help.Sometimes it's just a coincedence that a disc work ed after somthing. I can't believe this damn stuff!

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