Help! Blu-Ray player "fried"? - Blu-ray Forum

lunat16 · 06-02-2009, 02:51 PM

We have a Samsung BD-P1200 and my husband was doing a firmware update when the internet connection was lost midway through. Now the player does nothing. We took it to Best Buy and their tech support people said the motherboard is "fried" and needs to be replaced. We can't believe the internet connection would cause such damage, since it wasn't a power surge or power outage during the update. Does anyone know if there's another fix or are we SOL? Thanks!!

D1-2005 · 06-02-2009, 02:53 PM

Have you called Samsung? That would be your best advice I think.

lunat16 · 06-02-2009, 02:57 PM

I sent a tech support e-mail to Samsung this morning. I was hoping someone may have had experience with something similar and may have a quick fix without us having to ship the unit back to Samsung.

shooter3295 · 06-02-2009, 03:39 PM

The tech doesn't understand. The board should not be "fried" from an interupted internet connection. There was no power surge in that. The update was interrupted by the internet dropping out,.... so there is no "firmware" to load when the system powers up. Try downloading a firmware update to your computer and burn the iso file (nero burning rom does a great job) to a cd. Open the drive door,.... and insert the disc. Power down,.... wait 30 seconds and then turn the power back on. If you are lucky,... the cd will update the firmware and you will be good to go. If not,.... then Samsung will be the only way to restore the firmware.

This is why I do my updates via CD.

Hammie · 06-02-2009, 04:48 PM

Quote:

Originally Posted by shooter3295

The tech doesn't understand. The board should not be "fried" from an interupted internet connection. There was no power surge in that. The update was interrupted by the internet dropping out,.... so there is no "firmware" to load when the system powers up. Try downloading a firmware update to your computer and burn the iso file (nero burning rom does a great job) to a cd. Open the drive door,.... and insert the disc. Power down,.... wait 30 seconds and then turn the power back on. If you are lucky,... the cd will update the firmware and you will be good to go. If not,.... then Samsung will be the only way to restore the firmware.

This is why I do my updates via CD.

I second this. The BIOS of the player should know what to do with the ISO file. It should write the update/install the firmware.

You may want to give Samsung a call just to make sure. I think the BB tech person was being lazy. I have never heard of this. "Fried" doubtful, "bricked" possibly, but that is a whole different ball of wax. At that point, yeah, you will need to get a new player or have Samsung replace it if under any warranty..

bongzilla · 06-02-2009, 04:55 PM

I would try the image burn to CD-R, you have nothing to lose,
and if still a no go, talk to mgf.

krisjan · 06-02-2009, 05:50 PM

Quote:

Originally Posted by lunat16

We have a Samsung BD-P1200 and my husband was doing a firmware update when the internet connection was lost midway through. Now the player does nothing. We took it to Best Buy and their tech support people said the motherboard is "fried" and needs to be replaced. We can't believe the internet connection would cause such damage, since it wasn't a power surge or power outage during the update. Does anyone know if there's another fix or are we SOL? Thanks!!

Try a factory reset:

Press the skip forward button (on front panel not the remote) for more than
5 seconds with no disc inside. All settings will revert to the factory settings.

wafi · 06-02-2009, 06:01 PM

Yeah most likely its become a brick...I'd go with what the above posters have suggested..doing a firmware "install" via cd although I'm skeptical as to whether the tray will actually open without a firmware..does it power up when you turn it on?

Blu Titan · 06-02-2009, 06:04 PM

Quote:

Originally Posted by krisjan

Try a factory reset:

Press the skip forward button (on front panel not the remote) for more than
5 seconds with no disc inside. All settings will revert to the factory settings.

Good sugestion. I would try this and then the other recommendations above.

HDPlasma · 06-02-2009, 07:21 PM

An update via Internet that was interrupted should not brick the player since:
a.) The FW has not been retrieved/loaded yet for updating.
The FW is not updated until you are ASKED to update.
At this time, the internet FW download is complete but then you must update the player with the downloaded file, which is another step AFTER downloading.

b.) The current FW is still present in NVRAM/Flash until the FW update is commmand for Yes AFTER it has been downloaded.

The only way you could have bricked it is if you powered off the player AFTER you selected Yes AFTER the FW was downloaded.
If this is the case, the player is bricked and must be sent in to Samsung for repair.

You can try updating using a FW CD but if you do get prompted to update, wait at least 30 MINUTES for the FW update to complete & player to turn off automatically.

alchav21 · 06-11-2009, 12:31 AM

Quote:

Originally Posted by shooter3295

The tech doesn't understand.........

This is why I do my updates via CD.

If you are Hardwired there should be no problem. He was probably doing an update over Wireless. Wireless is not reliable!

06-02-2009, 02:51 PM	#1
lunat16 New Member Member since:Jun 2009	Help! Blu-Ray player "fried"? We have a Samsung BD-P1200 and my husband was doing a firmware update when the internet connection was lost midway through. Now the player does nothing. We took it to Best Buy and their tech support people said the motherboard is "fried" and needs to be replaced. We can't believe the internet connection would cause such damage, since it wasn't a power surge or power outage during the update. Does anyone know if there's another fix or are we SOL? Thanks!!

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06-02-2009, 02:53 PM	#2
D1-2005 Senior Member Top contributor Member since:Aug 2007 Location:Kansas City Home Theater Gallery:12 4K collection:20 Blu-ray collection:298	Have you called Samsung? That would be your best advice I think.

06-02-2009, 02:57 PM	#3
lunat16 New Member Member since:Jun 2009	I sent a tech support e-mail to Samsung this morning. I was hoping someone may have had experience with something similar and may have a quick fix without us having to ship the unit back to Samsung.

06-02-2009, 03:39 PM	#4
shooter3295 Active Member Member since:Dec 2008 Location:Northern Wisconsin	The tech doesn't understand. The board should not be "fried" from an interupted internet connection. There was no power surge in that. The update was interrupted by the internet dropping out,.... so there is no "firmware" to load when the system powers up. Try downloading a firmware update to your computer and burn the iso file (nero burning rom does a great job) to a cd. Open the drive door,.... and insert the disc. Power down,.... wait 30 seconds and then turn the power back on. If you are lucky,... the cd will update the firmware and you will be good to go. If not,.... then Samsung will be the only way to restore the firmware. This is why I do my updates via CD.

06-02-2009, 04:55 PM	#6
bongzilla Active Member Member since:Jan 2009	I would try the image burn to CD-R, you have nothing to lose, and if still a no go, talk to mgf.

06-02-2009, 06:01 PM	#8
wafi Power Member Member since:Jan 2008 Location:along the beltway Home Theater Gallery:26 Blu-ray collection:384 Blu-ray reviews: 11 Trading Score:4	Yeah most likely its become a brick...I'd go with what the above posters have suggested..doing a firmware "install" via cd although I'm skeptical as to whether the tray will actually open without a firmware..does it power up when you turn it on?

06-02-2009, 07:21 PM	#10
HDPlasma Expert Member Member since:Oct 2007 Blu-ray reviews:1	An update via Internet that was interrupted should not brick the player since: a.) The FW has not been retrieved/loaded yet for updating. The FW is not updated until you are ASKED to update. At this time, the internet FW download is complete but then you must update the player with the downloaded file, which is another step AFTER downloading. b.) The current FW is still present in NVRAM/Flash until the FW update is commmand for Yes AFTER it has been downloaded. The only way you could have bricked it is if you powered off the player AFTER you selected Yes AFTER the FW was downloaded. If this is the case, the player is bricked and must be sent in to Samsung for repair. You can try updating using a FW CD but if you do get prompted to update, wait at least 30 MINUTES for the FW update to complete & player to turn off automatically.

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