Computer Gurus - Need Assistance

[Vicon]

Ok - I have something that seems to be stumping everyone. Long story short, new computer, no issues. Everything is fresh and clean. Only a few weeks old. I noticed something when I plugged in my iPhone. Autoplay would pop up and look like this..



Notice the MS Office Document & Scanning. Twice, with no icon. Uninstalling this feature from MS Office does nothing. It's still there. Turning Autoplay on/off does not remove it. I can remove it from the registry under HANDLERS - however once I do that, autoplay will no longer pop up for the iPhone. Autoplay works for everything else, but not the iPhone. Put the entries back in, fixes it.

I uninstalled iTunes, nothing. I removed iPhone from device manager, reinstalled, nothing. It got to the point where autoplay started NOT to pop up at all for iPhone. I had to do a system restore. All is fine now, except those two entries.

If I remove ANY entry from the registry under handlers, autoplay stops working for the iphone. I have posts on windows 7 forums and apple forums. Nothing so far. The only thing left is to uninstall Office but that's a bit of work because I have to backup email and setup my rules again. I will do it if I need to but I am trying to avoid that.

Anyone have any ideas? The registry section I am referring to is - HKLM-Software-MS-Windows-Current Version-Explorer-Autoplayhandlers-Handlers

The two keys are identical and look like this..


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\AutoplayHandlers\Handlers\WIA_ {5133AC0F-6018-409C-BD14-456A78EF595C}]
"DefaultIcon"="C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE,1"
"Action"="Microsoft Office Document Scanning"
"InitCmdLine"="/WiaCmd;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE;"
"Provider"="Microsoft Office Document Scanning"
"CLSID"="{A55803CC-4D53-404c-8557-FD63DBA95D24}"


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Explorer\AutoplayHandlers\Handlers\WIA_ {7F79E229-4B44-4A21-83C6-DFF1FFBB12FC}]
"DefaultIcon"="C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE"
"Action"="Microsoft Office Document Scanning"
"InitCmdLine"="/WiaCmd;C:\\Program Files (x86)\\Common Files\\Microsoft Shared\\MODI\\12.0\\MSPSCAN.EXE;"
"Provider"="Microsoft Office Document Scanning"
"CLSID"="{A55803CC-4D53-404c-8557-FD63DBA95D24}"

[Bear28]

So you are wanting to remove those 2 icons from showing for the autoplay selection right?

Other than uninstalling and reinstalling office, I don't really see any other way around this.

The only thing I would mention is that even if you were able to remove those 2 options from showing, they may just be replaced by 2 different programs your computers thinks you might want to use. Know what I mean?

Good luck though!

Thanks

[DJ Manyak]

try the link or a program called CleanHandlers

http://www.ccleaner.com/

[Vicon]

I am an IT professional that couldn't figure this out. WTF is going on. Lol.

So I do the next best thing I know how - if you can't fix it in a few hours - RELOAD (when applicable). Hehe. So, I am currently saving a few little items and then I am going to reload the machine back to factory.

Install each item one by one to see what the hell happened. If it happens again, then I will be pissed.

[DJ Manyak]

Originally Posted by Vicon

I am an IT professional that couldn't figure this out. WTF is going on. Lol.

So I do the next best thing I know how - if you can't fix it in a few hours - RELOAD (when applicable). Hehe. So, I am currently saving a few little items and then I am going to reload the machine back to factory.

Install each item one by one to see what the hell happened. If it happens again, then I will be pissed.

did you try either suggest i gave ?

[Vicon]

Originally Posted by computergeek

did you try either suggest i gave ?

Yup. Nothing worked.

I did a full factory restore and reload. Now it's like it should be with everything installed and working. I have no idea what caused that but it was annoying none the less.

[DJ Manyak]

Originally Posted by Vicon

Yup. Nothing worked.

I did a full factory restore and reload. Now it's like it should be with everything installed and working. I have no idea what caused that but it was annoying none the less.

weird i would have disabled auto-play but that's just me

I work IT as well and just because we went to school and get paid good money doesn't mean we can solve everything regardless of how much we think we can... haha

[Vicon]

Originally Posted by computergeek

weird i would have disabled auto-play but that's just me

I work IT as well and just because we went to school and get paid good money doesn't mean we can solve everything regardless of how much we think we can... haha

Lol.

I could have turned autoplay off, but that would have irked me even more. At least, not it's working like it should. I am sure it had something to do with Office. MS is notorious for fouling crap up.