*HELP* Receiver not outputting video after power outage - Blu-ray Forum

Higgs1 · 06-02-2010, 12:45 AM

Hello, I bought an Onkyo HT-S7200 HTIB in january, everything working great until today. We lost power for about 4 hours today and when power was returned everything works except my receiver. Its outputting audio fine, but I'm not getting any video. At first I thought it could be my tv, then I unplugged the output cable from the onkyo receiver to my ps3 & my cable box & both work fine, so now i'm pretty sure its the receiver.

It was not powered on and all my equipment is run through a surge protecter. I can't get any video from the receiver to appear on my tv, no menus nothing. Any one have any idea what it could be? Im under warranty for 2 years so it shouldn't be an issue I'm just curious if its just a stupid setting that may have gotten reset and can't seem to figure it out.

Any and all help is greatly appreciated.

For reference I have my ps3 & cable box connected to my receiver via HDMI cables & then the receiver hooked to my TV with an HDMI cable. All audio is working fine, video is my only issue.

Thnaks

LordoftheRings · 06-02-2010, 01:11 AM

Me honestly believe that your Onkyo receiver has somehow reset itself to the Default mode. Check the "HDMI Audio" from the HDMI menu setup, and select "OFF", that's how Onkyo receivers output the full Audio from the HDMI Audio sources to full internal decoding.
So, again:

HDMI Audio = OFF.

* And let me know how it goes.

Oh, and one more thing, make sure your source is assigned to the proper HDMI input.

And all of these are in your manual, and also in the Menu Setup.
Bonne chance mon ami.

Higgs1 · 06-02-2010, 01:16 AM

I'm a little confused, its outputting Audio with no problems its the Video I am not getting. I even did the restore to factory settings by holding down the (VCR + Power) combo and I am still only getting audio, all my settings on my tv are still correct HDMI 1 set for input as that is where the cable is plugged in, but I'm not getting a picture. No Onkyo Menu, no cable, no PS3, nothing......I don't see how audio will pass fine, but the video outputting stopped working

LordoftheRings · 06-02-2010, 01:22 AM

Quote:

Originally Posted by Higgs1

I'm a little confused, its outputting Audio with no problems its the Video I am not getting. I even did the restore to factory settings by holding down the (VCR + Power) combo and I am still only getting audio, all my settings on my tv are still correct HDMI 1 set for input as that is where the cable is plugged in, but I'm not getting a picture. No Onkyo Menu, no cable, no PS3, nothing......I don't see how audio will pass fine, but the video outputting stopped working

On the front of your receiver there is a button called "HDMI OUT", press it and just make sure it is set to "YES".

How's that now?

* Sorry for my distraction.

Higgs1 · 06-02-2010, 01:30 AM

First i want to thank you for trying to help me

secondly no there is no HDMI out button on the front.....

Here is a picture of the receiver that is part of my bundle with the buttons that it has on the front

D · 06-02-2010, 01:45 AM

Try unplugging just the receiver for about half an hour or so, see if the eprom will reset.

D.

Higgs1 · 06-02-2010, 01:47 AM

Quote:

Originally Posted by db01

Try unplugging just the receiver for about half an hour or so, see if the eprom will reset.

D.

My receiver was without power for about 4 hours today, I will try unplugging it again to see if this helps

LordoftheRings · 06-02-2010, 01:53 AM

Quote:

Originally Posted by Higgs1

First i want to thank you for trying to help me

secondly no there is no HDMI out button on the front.....

Here is a picture of the receiver that is part of my bundle with the buttons that it has on the front

Thanks, should be in the Setup menu then, under "HDMI Video Out", or some like that.

* Won't hurt either trying another HDMI cable.

Higgs1 · 06-02-2010, 01:59 AM

Quote:

Originally Posted by LordoftheRings

Thanks, should be in the Setup menu then, under "HDMI Video Out", or some like that.

* Won't hurt either trying another HDMI cable.

no such option under any of the menu trees :-/

I know for a fact when I first plugged this all in it automatically outputs HDMI, I've never had it output anything different. I'm starting to think something broke on it, I don't know how, but something is definitely wrong.

also tried all 3 of my HDMI cables (first from Cable box -> TV worked, PS3 -> TV Worked) As soon as I introduce the video running through the receiver is where I start hitting issues

D · 06-02-2010, 02:07 AM

Quote:

Originally Posted by Higgs1

My receiver was without power for about 4 hours today, I will try unplugging it again to see if this helps

Sometimes with surges, outages, etc., the chip gets scrambled, unplugging the unit to drain power from the chip sometimes will allow it to reset, if this doen't work, the video board might have taken a spike, and then you should just contact the place you bought it from, and try to get it replaced. Wish you luck My Friend! D.

Higgs1 · 06-02-2010, 02:13 AM

alright, i'll leave it unplugged all night & try her in the morning and if its still wacky I guess i'll be calling Onkyo. Since I just bought it there should be no problems with them repairing/replacing it, its been 5 months

raygendreau · 06-02-2010, 02:17 AM

Quote:

Originally Posted by Higgs1

no such option under any of the menu trees :-/

I know for a fact when I first plugged this all in it automatically outputs HDMI, I've never had it output anything different. I'm starting to think something broke on it, I don't know how, but something is definitely wrong.

also tried all 3 of my HDMI cables (first from Cable box -> TV worked, PS3 -> TV Worked) As soon as I introduce the video running through the receiver is where I start hitting issues

You have an issue with your signal processor. Contact Onkyo customer service and get it serviced. Should cost you nothing since it is under warranty.

LordoftheRings · 06-02-2010, 02:18 AM

Quote:

Originally Posted by db01

Sometimes with surges, outages, etc., the chip gets scrambled, unplugging the unit to drain power from the chip sometimes will allow it to reset, if this doen't work, the video board might have taken a spike, and then you should just contact the place you bought it from, and try to get it replaced. Wish you luck My Friend! D.

I was just about to say that.

My_Two_Cents · 06-02-2010, 02:18 AM

From page 98 of your manual:

Quote:

If the video source is connected to an HDMI input, you must assign that input to an input selector (page 39), and your TV must be connected to the HDMI OUT (page 23).

This is the only thing I can think of that you might try. I sounds like you just don't have the signal paths set up properly, but I can't imagine it would be this difficult to figure out. When you run out of options, then it's probably time to call Onkyo support. Sorry I can't be more helpful.

LordoftheRings · 06-02-2010, 02:20 AM

Quote:

Originally Posted by Higgs1

alright, i'll leave it unplugged all night & try her in the morning and if its still wacky I guess i'll be calling Onkyo. Since I just bought it there should be no problems with them repairing/replacing it, its been 5 months

Well then, you'll get there eventually, just be patient for now and simply unpacked the older receiver while this one get repaired.

LordoftheRings · 06-02-2010, 02:22 AM

Quote:

Originally Posted by Ricshoe

From page 98 of your manual:

This is the only thing I can think of that you might try. I sounds like you just don't have the signal paths set up properly, but I can't imagine it would be this difficult to figure out. When you run out of options, then it's probably time to call Onkyo support. Sorry I can't be more helpful.

Yup, I think he might have already try that as was suggested earlier.

* This site is pretty good man! Lots of good helpers here! I just luv it!

...The OP is sure in good many hands!

swifty7 · 06-02-2010, 06:21 AM

this is the very reason that I recently added a Cyberpower 1000VA 600W UPS to my A/V system in conjunction with my current Belkin surge protectors. Everything is double protected. I also bought the same Cyberpower UPS for my computer system replacing my crappy old Belkin.

raygendreau · 06-02-2010, 02:14 PM

Quote:

Originally Posted by Higgs1

I'm a little confused, its outputting Audio with no problems its the Video I am not getting. I even did the restore to factory settings by holding down the (VCR + Power) combo and I am still only getting audio, all my settings on my tv are still correct HDMI 1 set for input as that is where the cable is plugged in, but I'm not getting a picture. No Onkyo Menu, no cable, no PS3, nothing......I don't see how audio will pass fine, but the video outputting stopped working

As I mentioned before, your video signal processor has failed. It may or may not be linked to the power failure. I had the same problem with my Sony AVR and had the DSP replaced while still under warranty. Contact Onkyo customer service. They will tell you where to get your unit repaired.

See receiver block diagram:

http://focus.ti.com/docs/solution/folders/print/14.html

06-02-2010, 12:45 AM	#1
Higgs1 Active Member Member since:Nov 2008 Location:NYC Home Theater Gallery:4 Blu-ray collection:434 Trading Score:12	HELP Receiver not outputting video after power outage Hello, I bought an Onkyo HT-S7200 HTIB in january, everything working great until today. We lost power for about 4 hours today and when power was returned everything works except my receiver. Its outputting audio fine, but I'm not getting any video. At first I thought it could be my tv, then I unplugged the output cable from the onkyo receiver to my ps3 & my cable box & both work fine, so now i'm pretty sure its the receiver. It was not powered on and all my equipment is run through a surge protecter. I can't get any video from the receiver to appear on my tv, no menus nothing. Any one have any idea what it could be? Im under warranty for 2 years so it shouldn't be an issue I'm just curious if its just a stupid setting that may have gotten reset and can't seem to figure it out. Any and all help is greatly appreciated. For reference I have my ps3 & cable box connected to my receiver via HDMI cables & then the receiver hooked to my TV with an HDMI cable. All audio is working fine, video is my only issue. Thnaks

06-02-2010, 01:11 AM	#2
LordoftheRings Special Member Top contributor Member since:Mar 2010 Location:Portishead ♫	Me honestly believe that your Onkyo receiver has somehow reset itself to the Default mode. Check the "HDMI Audio" from the HDMI menu setup, and select "OFF", that's how Onkyo receivers output the full Audio from the HDMI Audio sources to full internal decoding. So, again: HDMI Audio = OFF. * And let me know how it goes. Oh, and one more thing, make sure your source is assigned to the proper HDMI input. And all of these are in your manual, and also in the Menu Setup. Bonne chance mon ami. Last edited by LordoftheRings; 06-02-2010 at 01:13 AM.

06-02-2010, 01:16 AM	#3
Higgs1 Active Member Member since:Nov 2008 Location:NYC Home Theater Gallery:4 Blu-ray collection:434 Trading Score:12	I'm a little confused, its outputting Audio with no problems its the Video I am not getting. I even did the restore to factory settings by holding down the (VCR + Power) combo and I am still only getting audio, all my settings on my tv are still correct HDMI 1 set for input as that is where the cable is plugged in, but I'm not getting a picture. No Onkyo Menu, no cable, no PS3, nothing......I don't see how audio will pass fine, but the video outputting stopped working

06-02-2010, 01:30 AM	#5
Higgs1 Active Member Member since:Nov 2008 Location:NYC Home Theater Gallery:4 Blu-ray collection:434 Trading Score:12	First i want to thank you for trying to help me secondly no there is no HDMI out button on the front..... Here is a picture of the receiver that is part of my bundle with the buttons that it has on the front

06-02-2010, 01:45 AM	#6
D Blu-ray Ninja Top contributor Member since:Feb 2008 Location:Roaming the Highlands Home Theater Gallery:1 Blu-ray reviews:1	Try unplugging just the receiver for about half an hour or so, see if the eprom will reset. D.

06-02-2010, 02:13 AM	#11
Higgs1 Active Member Member since:Nov 2008 Location:NYC Home Theater Gallery:4 Blu-ray collection:434 Trading Score:12	alright, i'll leave it unplugged all night & try her in the morning and if its still wacky I guess i'll be calling Onkyo. Since I just bought it there should be no problems with them repairing/replacing it, its been 5 months

06-02-2010, 06:21 AM	#17
swifty7 Special Member Member since:Sep 2007 Trading Score:3	this is the very reason that I recently added a Cyberpower 1000VA 600W UPS to my A/V system in conjunction with my current Belkin surge protectors. Everything is double protected. I also bought the same Cyberpower UPS for my computer system replacing my crappy old Belkin.

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