confused about best buy's policy pleas provide feedback

[MacinMan]

Originally Posted by piopaul

Considering you have done your research before purchasing the blu ray players, i don't understand for whatever circumstances you talking about you have to purchased a second Sony s270 if you already knew it doesn't have the features you looking for, i just don't get it.

The only reason I returned the BDP-S570 is sony's firmware update caused bugs that annoyed the heck out of me and made the player unenjoyable I shouldn't have purchased a second one, but I had hoped the new firmware update fixed the issues, which it Didn't, oh well lesson learned.

[MacinMan]

One more thing, in the case of blu-ray players I wonder if I would have saved this whole feature running around bit, by saving up and had bought a ps3 slim from the start, compared to the flaws of different stand alone players?

[AnimeNut]

I think you are just being way to picky, as long as a player works you should not return it.

You're not suppose to buy a player to "try it" you buy a player to own it. The store had every right to refuse your returns unless the machine flat out didn't work.

[progers13]

Originally Posted by MacinMan

One more thing, in the case of blu-ray players I wonder if I would have saved this whole feature running around bit, by saving up and had bought a ps3 slim from the start, compared to the flaws of different stand alone players?

That's possible, but PS3's aren't infallible either. They are fast, have built-in wi-fi, and they play every blu I've thrown at it. However, there are some limitations you should be aware of and decide if those drawbacks will be a problem for you down the road. Some of them:

• No analog outputs (not a problem if you always plan to use HDMI)
• Upscaling is average at best (not an issue if you don't plan to watch DVDs on it)
• Fan noise is greatly reduced on the slims, but could still be slightly louder than other stand alone units

Do you think you'd ever consider a projector setup at some point down the road?

[MacinMan]

Originally Posted by progers13

That's possible, but PS3's aren't infallible either. They are fast, have built-in wi-fi, and they play every blu I've thrown at it. However, there are some limitations you should be aware of and decide if those drawbacks will be a problem for you down the road. Some of them:

• No analog outputs (not a problem if you always plan to use HDMI)
• Upscaling is average at best (not an issue if you don't plan to watch DVDs on it)
• Fan noise is greatly reduced on the slims, but could still be slightly louder than other stand alone units

Do you think you'd ever consider a projector setup at some point down the road?

I would have loved to have skipped the TVs and go projector, sadly I don't have the budge for a good projector, the plasma was purchased from the remainder of the pell grant that was left over from classes my last semester, and the new sony tv was purchased mostly from birthday money and the bit i contributed out of my pocket, usually I don't have the budget for electronics of this type. See, even though I have skills to get a good Job there is no work here, and it's been tough to find work, In fact I'm stuck in public housing, there are people that live here that are pure alcoholics and there is drug dealing in the neighborhood. I have far more stress and unpleasantries to deal with then a dead plasma tv and a misunderstanding of the best buy policy I know you don't need to hear my life story but i'll just say my birth parents were alcoholics and I ended up with head trauma and now legally blind and a few other remaining things. I want to get out of here so bad, but right now i'm stuck. So is my ability and resources to create a true home theater right now.

As far as the ps 3 goes as long as it can output digital surround handle mpeg4 h.264 and acc files and other files like mp3 etc. I'm good then I would have blu-ray and media playback plus a server compatible with the mac for sharing. I would have bought an Apple TV but steve hate's blu-ray and the licensing, so i doubt apple will support bd video anytime soon.

[progers13]

Originally Posted by MacinMan

I would have loved to have skipped the TVs and go projector, sadly I don't have the budge for a good projector, the plasma was purchased from the remainder of the pell grant that was left over from classes my last semester, and the new sony tv was purchased mostly from birthday money and the bit i contributed out of my pocket, usually I don't have the budget for electronics of this type. See, even though I have skills to get a good Job there is no work here, and it's been tough to find work, In fact I'm stuck in public housing, there are people that live here that are pure alcoholics and there is drug dealing in the neighborhood. I have far more stress and unpleasantries to deal with then a dead plasma tv and a misunderstanding of the best buy policy I know you don't need to hear my life story but i'll just say my birth parents were alcoholics and I ended up with head trauma and now legally blind and a few other remaining things. I want to get out of here so bad, but right now i'm stuck. So is my ability and resources to create a true home theater right now.

We all do the best that we can with the resources we've got. I'm certainly not looking down upon you in that regard, and I hope my previous post didn't come across that way. I was only trying to illustrate some of the potential pitfalls you could run into with the PS3. Other than that, it really is a great device. I used it for 2.5 years and I loved it. It plays everything, is super fast, wi-fi enabled, and it can play games too! In your application, I have a hard time believing it wouldn't offer you everything you're looking for. Just don't try to return it!

Edit: You just reminded me of another of the PS3's shortcomings...it doesn't have the ability to play DVD-A or SA-CD, if those matter to you. It does play MP3's.

[MacinMan]

Originally Posted by progers13

We all do the best that we can with the resources we've got. I'm certainly not looking down upon you in that regard, and I hope my previous post didn't come across that way. I was only trying to illustrate some of the potential pitfalls you could run into with the PS3. Other than that, it really is a great device. I used it for 2.5 years and I loved it. It plays everything, is super fast, wi-fi enabled, and it can play games too! In your application, I have a hard time believing it wouldn't offer you everything you're looking for. Just don't try to return it!

Edit: You just reminded me of another of the PS3's shortcomings...it doesn't have the ability to play DVD-A or SA-CD, if those matter to you. It does play MP3's.

Oh, No I Know you aren't looking down On me, I just posted that to let others who have posted things that came across as a raging lunatic screaming to get my own way that it's not true. I think to be fair I was so upset over the plasma blowing that I went a little nuts and nothing seemed right, hence all the returns and poor planing. I usually plan much better when buying and only return if defective. So between that and dealing with the type of people that live here I think i took my irritation out on best buy and walmart, without meaning to. Actually i would rather have an ATARI or SNES for a game console, those were some of my favorite games.

[eric oc]

I have never had a problem returning anything at best buy. As long as you follow the return policy there should be no problems.

[Big-byrd]

Originally Posted by blarneyrubble

Your research technique is costing these stores money. The internet provides a wealth of knowledge about all products and the stores offer displays for you to check out and compare products--one reason their prices are higher. Another reason is they have people buying products to demo them and then return them.

I can't believe in all the research you did and all of the equipment you have purchased that you are unaware that a brick-and-mortar store does not warranty a product that they did not produce and that the reason they sell warranties is to remove the manufacturer from the equation. I am sure in the salesperson's pitch they mentioned that one of the benefits of their warranty was in home service.

I can only imagine the conversation with you at the customer service counter. I am imagining you screaming at some 17 year old girl until you got your way.

some one sounds jealous...

[MacinMan]

Originally Posted by eric oc

I have never had a problem returning anything at best buy. As long as you follow the return policy there should be no problems.

Well, and that's the thing, I've worked for Walmart in the past, so I have a better understanding of how the company operates beyond being a customer and maybe reading stuff on their site, etc. with Best buy I've only shopped there a handful of times, i would say compared to Walmart, i've only been to BB about maybe 60 times and never had an issue. Actually I'll play stupid sometimes when buying a product just to see if the people there actually know anything about the product i'm buying. I've been impressed with some of the people they actually do know their stuff Other times I'll just say thank you I've got it, and be on my way. The one thing I wish was different is companies such as best buy being more like Apple in the sense where Apple doesn't require you to purchase Applecare protection the same day as the purchase of the product, they give you the first year to purchase extra protection, but maybe that's because when you buy from apple you're buying their own products. Even If i bought a mac from bb, i'd still buy applecare over best buy's warranty With applecare if your computer fails 3 times after repair within the time frame of coverage, you are eligible to request a new computer. I've had a few issues with apple, but as a whole, they're a great company to work with, and the only real issues i've had was 1 with a used laptop i got and defect it had with the GPU the other time was when my current laptop died, i didn't want to send it directly to apple in the mail, so It was resolved by taking it to an authorized service center here in town. and They did a great job of repair, and it was covered by applecare. Although, and correct me if i'm wrong here, If the TV had been an insignia instead of panasonic, the story would have been different for the repair side of things, as far as the blu-ray players do they treat insignia returns differently then other brands?

[Blove23]

You never told us which Panasonic plasma that you purchased. I know from experience that some of the C2 plasmas had some problems and they were defective. I also understand that you were mad at the situation not the individuals at BB or Walmart.

In regards to the Return Policy, its 30 days from the time you purchased the product. It does not mean you can return the product and and get the same product for an extra 30 days. If you are doing something like that, then you are abusing the system. Just think if you had a business and you made exceptions for everyone. See where you business would be after that.

Remember its all about how you speak to people to get the things that you want....

Lastly, never threaten people with your disability, the product did not do what you wanted it to do, so you have a problem with the product. If and only if you ever approached me with the attitude you had earlier, I would have told you leave the store. If you would have disrespected me in any way there could have a big problem. Either you and I would be looking at each other or we both would be in the Police car.!

I look at people for who they are not what they are!

[MacinMan]

Originally Posted by Blove23

You never told us which Panasonic plasma that you purchased. I know from experience that some of the C2 plasmas had some problems and they were defective. I also understand that you were mad at the situation not the individuals at BB or Walmart.

In regards to the Return Policy, its 30 days from the time you purchased the product. It does not mean you can return the product and and get the same product for an extra 30 days. If you are doing something like that, then you are abusing the system. Just think if you had a business and you made exceptions for everyone. See where you business would be after that.

Remember its all about how you speak to people to get the things that you want....

Lastly, never threaten people with your disability, the product did not do what you wanted it to do, so you have a problem with the product. If and only if you ever approached me with the attitude you had earlier, I would have told you leave the store. If you would have disrespected me in any way there could have a big problem. Either you and I would be looking at each other or we both would be in the Police car.!

I look at people for who they are not what they are!

The panasonic I purchased was the TC-P42U1 As far as your words of wisdom toward my attitude I totally agree, Sometimes it's just easier to vent online and be a bit too free with words then I would have been in person. then I end up un intentionally giving people the the wrong impression of me.
Anyway I apologize for spouting off too freely here, as far as my business practices, that is a hard call. The reason I say this is, because first:

My values would include business is more about the people so i would serve the people were clients anyway possible to meet their needs with the services, or products I offered.

In the Case of My situation if the company was something like best buy, I would have written policies into the company to help in such a situation, say, If a person has limited income or a special need to help with Provide proof medically and financially documented, from a doctor and or social security/ bank, Then decide based on what documentation was provided if they qualify for the services. This would also add protection of just anyone telling a story to get a free ride. Something like that which would help those who need it and prevent those who don't need it from taking advantage. I strongly believe in treating people according to individual needs as often as possible instead of treating everyone the same, Sometimes things get resolved more effectively that way. Other times everyone needs the same guidelines.

[KingLeonidas300]

From what I have read and it was alot of reading, it sounds like you should have read the return/exchange policy before assuming they would just return or excahnge the item for you. I do not agree with buying things just to try them out and then go get something else. I bought my entire setup based on reading reviews and the help of many people here in the forums who have the knowledge I do not.

When people abuse or take advantage of the system end up hurting other consumers when prices go up for the procduct or the warrenty.

[MacinMan]

Originally Posted by KingLeonidas300

From what I have read and it was alot of reading, it sounds like you should have read the return/exchange policy before assuming they would just return or excahnge the item for you. I do not agree with buying things just to try them out and then go get something else. I bought my entire setup based on reading reviews and the help of many people here in the forums who have the knowledge I do not.

When people abuse or take advantage of the system end up hurting other consumers when prices go up for the procduct or the warrenty.

Yes, I should have Then I could have balanced my buying better both the sony and the panny are good units and while the sony is glitchy It would be a perfect second player to the panasonic 85k, my only other player I have is the 601k from last year which doesn't have netflix streaming. either way the situation is resolved now, Basically they didn't deny me the last return they exchanged it, but reminded me I had exchanged too many times and the only way this one would be exchanged would to have a proven defect.

The other thing is, When I was thinking about the situation, something else could have trigged this too, and it was also an innocent mistake. When I exchanged the for the sony, I picked up the wrong box and got a 470 instead of 5, but i took that back instantly unopened and they fixed it so i wouldn't have to pay the difference. So having exchanged so many units they probably assumed I didn't know what I wanted and nicely said keep the panasonic unless it's actually defective. Which I agree with I would have never purposely abused the system, i'm not that way. Either way i think if i need to buy anymore units i'll list the needs here first and see what people say. the problem is many of my answers need to come from mac users when it comes to external media, and talking to other television professionals and film professionals wouldn't hurt either. I'm basically trying to make choices on my own without a lot of help which I should be getting more of. Especially since i'm fairly new to blu-ray and HD in general as a new technology.