Where's Moretonbay? - Blu-ray Forum

Hawknelson05 · 12-10-2007, 04:59 AM

I've been PM-ing and emailing her about something for a week now and NO responses!!!!! I thought that her site was supposed to be very good and helpful! I'm frustrated and all over a simple question!!

dakota81 · 12-10-2007, 05:01 AM

Too busy keeping up with holiday sales?

Hawknelson05 · 12-10-2007, 05:03 AM

I dont think shes even been on here in days. and wouldnt a company like that have more than 1 person doing customer service calls/emails? You'd think so

JadedRaverLA · 12-10-2007, 05:59 AM

Quote:

Originally Posted by Hawknelson05

I dont think shes even been on here in days. and wouldnt a company like that have more than 1 person doing customer service calls/emails? You'd think so

True, she's been away since the 5th according to her profile, but I would assume she's been really busy with all the Christmas orders. Between the recent sale at her Blu-ray store, and the holiday season at her DVD store, I imagine all her time is being taken trying to keep up with orders.

She also could be on vacation or something. Who knows? You're always better off emailing, though, as opposed to PM'ing, as she mainly checks in here to let everyone know new announcements... and there really haven't been any announcements to make lately.

But it's her personal store -- started selling DVDs on Ebay, then onto it's own site, and now with a partner site that deals exclusively with Blu-ray. There's not some customer service call center in India to take your calls. Anyway... all this just to say... I wouldn't worry about it. Everyone's entitled to a life off the boards.

Hawknelson05 · 12-10-2007, 06:00 AM

Quote:

Originally Posted by JadedRaverLA

True, she's been away since the 5th according to her profile, but I would assume she's been really busy with all the Christmas orders. Between the recent sale at her Blu-ray store, and the holiday season at her DVD store, I imagine all her time is being taken trying to keep up with orders.

She also could be on vacation or something. Who knows? You're always better off emailing, though, as opposed to PM'ing, as she mainly checks in here to let everyone know new announcements... and there really haven't been any announcements to make lately.

But it's her personal store -- started selling DVDs on Ebay, then onto it's own site, and now with a partner site that deals exclusively with Blu-ray. There's not some customer service call center in India to take your calls. Anyway... all this just to say... I wouldn't worry about it. Everyone's entitled to a life off the boards.

I've emailed the store directly... three times.

JadedRaverLA · 12-10-2007, 06:03 AM

Quote:

Originally Posted by Hawknelson05

I've emailed the store directly... three times.

What was your question? Was it about the store directly, or was it something someone else might be able to help you with?

Hawknelson05 · 12-10-2007, 06:07 AM

well, I ordered ID4 from the store like 2 days before the delay was announced. so I PMd her asking if I could switch out for another movie. she said yes. Now I've tried emailing to ask how and what movies I could do it with etc. Idk, I'd rather my money not sit there for 4 months until the movie comes out when I could have something I want now

. Oh wells

Kyot · 12-10-2007, 06:09 AM

Well I just emailed her a min ago with a question and I got a reply within a minute

lol

Hawknelson05 · 12-10-2007, 06:13 AM

not cool

JadedRaverLA · 12-10-2007, 06:17 AM

Totally understandable, then.

But I would imagine you'll hear from her within the next couple of days...

EDIT: Already two more posts... wow!

Are you emailing sales@mortonbayblu-ray.com or another address?

EDIT2: And I just got an email order confirmation a minute ago, also, letting me know my large order from during the sale had shipped (I had preorders on Harry Potter, so that's why it was delayed till now).

Hawknelson05 · 12-10-2007, 06:30 AM

yes, I'm emailing that address straight off the site. I'll give it another week or so. Then I'll be concerned/pretty angry

dakota81 · 12-10-2007, 07:53 AM

There's always the possibility that the email is being picked up as spam by the mail servers. Most spam today is not filtered by content, rather the ip address of the sender's mail server.

Or she is receiving, but your mail server is blacklisting their ip address. It happens.

I just checked my mail server's blacklist database, and the ip address range of mail.moretonbayblu-ray.com is blacklisted here. So I would not receive any emails from them either. I'll look at why later this week. Just to make one thing clear, the ip address range made it onto blacklists before the moretonbayblu-ray site was set up.

In other words, call your email provider and ask if the ip address 72.29.85.243 is being picked up by any of their spam / blacklist filters.

Hawknelson05 · 12-10-2007, 07:08 PM

Quote:

Originally Posted by dakota81

There's always the possibility that the email is being picked up as spam by the mail servers. Most spam today is not filtered by content, rather the ip address of the sender's mail server.

Or she is receiving, but your mail server is blacklisting their ip address. It happens.

I just checked my mail server's blacklist database, and the ip address range of mail.moretonbayblu-ray.com is blacklisted here. So I would not receive any emails from them either. I'll look at why later this week. Just to make one thing clear, the ip address range made it onto blacklists before the moretonbayblu-ray site was set up.

In other words, call your email provider and ask if the ip address 72.29.85.243 is being picked up by any of their spam / blacklist filters.

I recieved an email from her once before though about a question I had before I had ordered. So I should be receiving them. and my yahoo hasnt done a very good job at blocking spam lately anyways

bajor27 · 12-15-2007, 05:42 AM

Quote:

Originally Posted by Hawknelson05

I recieved an email from her once before though about a question I had before I had ordered. So I should be receiving them. and my yahoo hasnt done a very good job at blocking spam lately anyways

Yahoo loves to just randomly start blocking messages from certain people. Usually anytime I hear someone complain about not getting emails, they use Yahoo.

bageleaterkkjji · 12-15-2007, 05:52 AM

Quote:

Originally Posted by Hawknelson05

I've been PM-ing and emailing her about something for a week now and NO responses!!!!! I thought that her site was supposed to be very good and helpful! I'm frustrated and all over a simple question!!

i was wondering the same thing

bageleaterkkjji · 12-15-2007, 12:40 PM

awesome my preordered lost, which i preorderd like 3 and half months ago has shipped 3 days after it came out..merry christmas for me

12-10-2007, 04:59 AM	#1
Hawknelson05 Banned Member since:Oct 2007 Location:Gainesville Trading Score:1	Where's Moretonbay? I've been PM-ing and emailing her about something for a week now and NO responses!!!!! I thought that her site was supposed to be very good and helpful! I'm frustrated and all over a simple question!!

12-10-2007, 06:17 AM	#10
JadedRaverLA Power Member Member since:Apr 2007 Blu-ray reviews:2	Totally understandable, then. But I would imagine you'll hear from her within the next couple of days... EDIT: Already two more posts... wow! Are you emailing sales@mortonbayblu-ray.com or another address? EDIT2: And I just got an email order confirmation a minute ago, also, letting me know my large order from during the sale had shipped (I had preorders on Harry Potter, so that's why it was delayed till now). Last edited by JadedRaverLA; 12-10-2007 at 06:20 AM.

12-10-2007, 07:53 AM	#12
dakota81 Expert Member Member since:Apr 2007	There's always the possibility that the email is being picked up as spam by the mail servers. Most spam today is not filtered by content, rather the ip address of the sender's mail server. Or she is receiving, but your mail server is blacklisting their ip address. It happens. I just checked my mail server's blacklist database, and the ip address range of mail.moretonbayblu-ray.com is blacklisted here. So I would not receive any emails from them either. I'll look at why later this week. Just to make one thing clear, the ip address range made it onto blacklists before the moretonbayblu-ray site was set up. In other words, call your email provider and ask if the ip address 72.29.85.243 is being picked up by any of their spam / blacklist filters. Last edited by dakota81; 12-10-2007 at 08:09 AM.

12-10-2007, 05:01 AM	#2
dakota81 Expert Member Member since:Apr 2007	Too busy keeping up with holiday sales?

12-10-2007, 05:03 AM	#3
Hawknelson05 Banned Member since:Oct 2007 Location:Gainesville Trading Score:1	I dont think shes even been on here in days. and wouldnt a company like that have more than 1 person doing customer service calls/emails? You'd think so

12-10-2007, 06:07 AM	#7
Hawknelson05 Banned Member since:Oct 2007 Location:Gainesville Trading Score:1	well, I ordered ID4 from the store like 2 days before the delay was announced. so I PMd her asking if I could switch out for another movie. she said yes. Now I've tried emailing to ask how and what movies I could do it with etc. Idk, I'd rather my money not sit there for 4 months until the movie comes out when I could have something I want now . Oh wells

12-10-2007, 06:09 AM	#8
Kyot Special Member Member since:Apr 2007 Location:Toronto, Canada Blu-ray collection:115 Blu-ray reviews:1 Trading Score:69	Well I just emailed her a min ago with a question and I got a reply within a minute lol

12-10-2007, 06:13 AM	#9
Hawknelson05 Banned Member since:Oct 2007 Location:Gainesville Trading Score:1	not cool

12-10-2007, 06:30 AM	#11
Hawknelson05 Banned Member since:Oct 2007 Location:Gainesville Trading Score:1	yes, I'm emailing that address straight off the site. I'll give it another week or so. Then I'll be concerned/pretty angry

12-15-2007, 12:40 PM	#16
bageleaterkkjji Blu-ray Ninja Top contributor Member since:Sep 2007 Location:in the garbage 4K collection:59 Blu-ray collection:322 Blu-ray reviews:3 Trading Score:4	awesome my preordered lost, which i preorderd like 3 and half months ago has shipped 3 days after it came out..merry christmas for me

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