how to get a refund from FNAC - Blu-ray Forum

gcnguy · 06-27-2011, 04:30 AM

FNAC just shipped out 5 copies of Tron 3D in an amaray case, even though I ordered steelbook.

Cannot work out from there site how to return them. can someone help?
Ive tried Google translate but it doesnt help much.

Dalsk · 06-27-2011, 06:53 AM

I may be French but I can't help you sorry :/
Concerning the Tron steelbook, I think it might already be OOP.
I've been in two Fnac last week and no more steelbook, only the amaray version.

lgans316 · 06-27-2011, 09:33 AM

Based on my experience, it may take several weeks for dispute resolution with FNAC as they don't have proper English customer support.

I would rate them as the worst online retailer based in France.

gcnguy · 06-27-2011, 10:53 AM

Quote:

Originally Posted by lgans316

Based on my experience, it may take several weeks for dispute resolution with FNAC as they don't have proper English customer support.

I would rate them as the worst online retailer based in France.

Someone in the other forum gave me a link. I sent info and they replied I much use the online "ask someone" in french

lgans316 · 06-27-2011, 11:26 AM

Don't tell me about it. Its so annoying. I had to communicate about a dozen time to make them understand a simple issue.

Douglas R · 06-27-2011, 11:41 AM

Quote:

Originally Posted by lgans316

Don't tell me about it. Its so annoying. I had to communicate about a dozen time to make them understand a simple issue.

I've always had a bad experience trying to communicate with FNAC as well - they usually just ignore me. What a contrast to El Corte Ingles, who couldn't be more helpful in all the inquiries I've made with them.

USiT · 06-27-2011, 12:18 PM

Easy way should be if you ask a french member here to help you out with it.
I have had the same problem, and i was lucky that a member on other forum could help me to fix all the problems.

LAZORKITTEH · 06-27-2011, 04:49 PM

I tried contacting them three times this year, but they never reply. I guess none of their employees speaks English.

lgans316 · 06-27-2011, 06:13 PM

I have learned this. Always pay by PayPal to the best possible extent as its quite easy to open a dispute and get it resolved when the timer expires.

gcnguy · 06-29-2011, 05:09 AM

Quote:

Originally Posted by LAZORKITTEH

I tried contacting them three times this year, but they never reply. I guess none of their employees speaks English.

I sent a French translation...

gcnguy · 06-29-2011, 05:13 AM

Quote:

Originally Posted by USiT

Easy way should be if you ask a french member here to help you out with it.
I have had the same problem, and i was lucky that a member on other forum could help me to fix all the problems.

mams on another forum phoned them, they were told because the movie is the same they have sent the correct item even though its not a steelbook.

and wont pay anything towards the postage which would cost $40 AUD to send back.

Decided to let VISA sort it out. Worst online company Ive dealt with...

lgans316 · 06-29-2011, 11:28 AM

Maybe FNAC are good for French speaking customers or for in-store purchases. They are a nightmare when it comes to sorting out issues. I was about to give up 60 GBP of my hard earney money but persistent emails paid off although I lost 6 GBP in the end for no fault of mine. Sometimes, I get better service even at eBay.

Going forward, I have decided to use PayPal for payment (if its supported by the retailer) as it becomes handy when it comes to resolving disputes.

Top_cat2 · 06-29-2011, 11:58 AM

Too true ,

PayPal is the only way to protect yourself these days !!

But only If you dont send as a "Gift"

If I have any problems now I just put a dispute in

I just try to get the Local guys to get steels for me know ~!!

I must say that Amazon (CA) has very good online customer support ~ !!

lgans316 · 06-29-2011, 12:34 PM

Never had problems Amazon except Amazon.it who can't respond in English.

Amazon means Customer Service and they can never be surpassed by registered online retailers.

06-27-2011, 04:30 AM	#1
gcnguy Senior Member Top contributor Member since:Jul 2010 Location:Glenroy Australia Blu-ray collection:369 Blu-ray reviews:7 Trading Score:16	how to get a refund from FNAC FNAC just shipped out 5 copies of Tron 3D in an amaray case, even though I ordered steelbook. Cannot work out from there site how to return them. can someone help? Ive tried Google translate but it doesnt help much.

06-27-2011, 06:53 AM	#2
Dalsk Senior Member Top contributor Member since:Jun 2010 Location:Paris, France Home Theater Gallery:19 4K collection:216 Blu-ray collection:1168	I may be French but I can't help you sorry :/ Concerning the Tron steelbook, I think it might already be OOP. I've been in two Fnac last week and no more steelbook, only the amaray version.

06-27-2011, 09:33 AM	#3
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Based on my experience, it may take several weeks for dispute resolution with FNAC as they don't have proper English customer support. I would rate them as the worst online retailer based in France.

06-27-2011, 11:26 AM	#5
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Don't tell me about it. Its so annoying. I had to communicate about a dozen time to make them understand a simple issue.

06-27-2011, 12:18 PM	#7
USiT Power Member Member since:Oct 2009 Location:Sweden Blu-ray reviews:1 Trading Score:9	Easy way should be if you ask a french member here to help you out with it. I have had the same problem, and i was lucky that a member on other forum could help me to fix all the problems.

06-27-2011, 04:49 PM	#8
LAZORKITTEH Member Member since:Dec 2008 Location:The Netherlands Blu-ray collection:190 Trading Score:2	I tried contacting them three times this year, but they never reply. I guess none of their employees speaks English.

06-27-2011, 06:13 PM	#9
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	I have learned this. Always pay by PayPal to the best possible extent as its quite easy to open a dispute and get it resolved when the timer expires.

06-29-2011, 11:28 AM	#12
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Maybe FNAC are good for French speaking customers or for in-store purchases. They are a nightmare when it comes to sorting out issues. I was about to give up 60 GBP of my hard earney money but persistent emails paid off although I lost 6 GBP in the end for no fault of mine. Sometimes, I get better service even at eBay. Going forward, I have decided to use PayPal for payment (if its supported by the retailer) as it becomes handy when it comes to resolving disputes.

06-29-2011, 11:58 AM	#13
Top_cat2 Active Member Member since:May 2011 Location:Sydney Blu-ray collection:4 Trading Score:41	Too true , PayPal is the only way to protect yourself these days !! But only If you dont send as a "Gift" If I have any problems now I just put a dispute in I just try to get the Local guys to get steels for me know ~!! I must say that Amazon (CA) has very good online customer support ~ !!

06-29-2011, 12:34 PM	#14
lgans316 Blu-ray Baron Member since:Jul 2007 Location:RM16, United Kingdom Blu-ray reviews:17 Trading Score:498	Never had problems Amazon except Amazon.it who can't respond in English. Amazon means Customer Service and they can never be surpassed by registered online retailers.

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