Best Buy Reward Zone Silver - What ever happened to the Free Expedited Shipping?

[SPIDERone]

A bit annoyed by this one and neither Best Buy nor Reward Zone have been responding (BestBuy.com has no info refers me to rewardzone, they tell me they don't manage that and it's a BestBuy.com benefit).. I've emailed both over the past 6 weeks and no response.

Friday, April 06, 2012 11:21 AM
Subject: For you, from CEO Brian Dunn - new benefits coming this summer!


I hope you're enjoying your spring, and I hope this note makes it just a little bit better – because starting in June, we're enhancing your Premier Silver membership with new benefits that we hope will make your technology buying experience that much better:
1. 60-day price-match and 60-day hassle-free returns
We've doubled the length of your hassle-free returns and price match policies to 60 days to ensure your total satisfaction. We want to give you plenty of time to make the right decision on your purchases, and also make sure that you're getting your technology at the best prices. That's why we've extended your hassle-free returns and price match policies to 60 days to ensure your total satisfaction.
2. Free expedited shipping and free delivery
Now when you order from BestBuy.com you'll get free expedited shipping and free delivery, so you will get your new technology in half the time as standard shipping. You can also get your purchases even sooner with same day in-store pick-up.
3. A free house call from Geek Squad
Take advantage of one complimentary annual visit from our tech experts. They'll be there to help you solve one of your common technology issues, from computer tune-ups, to TV calibrations, to remote control programming.
4. Premier access to must-have new products and sales events
As a Premier Silver member, you'll also receive premier access to some of the hottest new technologies and iconic sales events like Black Friday.
5. Free unlimited phone support
You'll now receive unlimited access to our new 24/7 helpline to remedy any account or technology issue. No matter the time of night, how big or small your problem, our 866-RZ-PREMR helpline has your back.
And of course, as a Premier Silver member, you'll still earn 25% more points for every dollar you spend with us. Please take a minute and visit MyRewardZone.com to make sure your membership information is current, so you can be one of the first to take full advantage of the wonderful new benefits we're offering all summer and beyond.

Thank you for your business, we deeply appreciate it and hope that these improvements will help to better your Best Buy shopping experience. I'll reach out every now and then with more good news for our most valued customers!

Sincerely,

Brian J. Dunn
CEO, Best Buy

Bold and Underlined parts are the ones in question -- this email is dates early April 2012.. They are still offering Free Shipping, but only standard. I've had to cough up about 20 bucks in expedited so far for items I needed quicker (non-movie items) when it should have been included free.

I know Brian Dunn is no longer CEO (and that might say just how old this email is!) but I feel it should still be honored since it was sent to RZ Silver members.

[HDMe]

I noticed that recently myself... For a while it was even on the RewardZone Web site as a "coming soon" feature... but now all references to free expedited shipping have vanished.

[DetroitSportsFan]

I just checked, and I get free expedited shipping.

[nycomet]

Originally Posted by DetroitSportsFan

I just checked, and I get free expedited shipping.

Me too.

[HDMe]

I just checked and now I get it too... but I definitely did not get it just a little while back... Last thing I ordered was the Looney Tunes deal-of-the-day a week or two ago... and that definitely did not ship expedited (I know it was on backorder, but it took nearly a week once it actually shipped).

So... someone must have noticed and fixed the Web site or something... because it definitely wasn't giving free expedited shipping a couple of weeks ago.